Search Results: 40 vacancies
...The Coaching Manager is a trusted subject matter expert that acts as an advisor to call center Site Directors. The position oversees a team of Coaching Consultants that implement training, uphold coaching standards, and drive performance across multiple functions in order...
...-related concerns and conducts/validates necessary TNA such as call monitoring; after which decides the best intervention such as coaching or refresher training.
Determines the different learning methodologies applicable for a training course or performance consulting...
...are looking for aspiring & enthusiastic virtual assistants to help our team grow. To ensure a positive experience for the customer coaching and managing virtual assistants. A team leader will also assist with the execution of daily operations by overseeing virtual...
Prosper Virtual Assistants, Inc.
Iloilo
27 days ago
...goals, and implement sales plans to expand the customer base and increase sales volume. Additionally, you will recruit, train, and coach sales representatives to ensure they have the necessary skills and knowledge to effectively promote Vista Land properties. Building...
Vista Land Iloilo
Oton, Iloilo
a month ago
40000 Php
...call center objectives, performance standards, and policies.
• Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.
• Identifies creative ways to reduce cost by streamlining processes...
IQor Iloilo
Iloilo
a month ago
60000 Php
...assurance programs.
• Accomplishes call center human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring,...
IQor Iloilo
Iloilo
a month ago
...communication with assigned VAs through Touchbase sessions
● Conduct Debriefing sessions and guidelines for people on the bench
● Conduct Coaching sessions and work with the assistants personally on how to improve
their reliability and/or performance
● Coordinate and monitor...
Prosper Virtual Assistants Inc.
Iloilo
more than 2 months ago
...satisfaction.
Staying updated on product knowledge, company policies, and industry trends.
Participating in ongoing training sessions and coaching to enhance skills and performance.
This is a full-time position.
For Account 1, the benefits include:
Free meals and...
TASQ Staffing Solutions
Iloilo
a month ago
...center management to improve KPIs, management of operations applications, performance monitoring/QA, and employee leadership and coaching
Demonstrated ability to increase key metrics along with sales quotas, conversion rates, etc
Effectively leverage supporting...
Mass Markets
Lambunao, Iloilo
4 days ago
...responsible for organizing and directing the daily activities of a tech support call center operation. They will build, manage, and coach teams of Representatives who are able to provide exceptional customer service, deliver consistent sales results, and execute tasks effectively...
...reports; may be assigned to special project work consistent with the role and dictated by the needs of the business.
Hires, trains, coaches, counsels, and evaluates performance of direct reports.
Requires BA/BS; 1 year of experience in a leadership role and 5 years...
...working relationships at all levels, internal as well as external professionals, families and visitors.
Strong team player with good coaching and mentoring skills
Good clinical skills, with a focus on person-centred care
Enthusiasm and passion for developing high...
Meridian Business Support
Dingle, Iloilo
1 day ago
...Ensure timely conduct of performance evaluation of staff and make necessary recommendations.
Ensures planning, monitoring, and appraisal of employee work results by training managers to coach and discipline employees;
Ensure employees’ 201 files are updated...
...business value add while also supporting employee engagement and right talent retention.
People Management - Supervises, leads, coaches, and inspires team and promotes continuous development geared towards meeting/exceeding performance and stakeholder expectations...
...Develop a Trusted Advisor relationship with key leaders at multiple levels within the supported business group.
The role includes coaching and influencing key stake holders and managers to make decisions that are compatible with sound human resources best practices....
...with market and regional marketing and PR leaders to co-create fully integrated internal and external campaigns.
Develop, edit, and coach for key communications in all internal channels including email, intranet, all-hands meetings, videos, special forums and...
...for employees to safely talk about issues troubling them in correlation with their professional life and assissting them with life coaching solutions in order to better cope with their work-impacting challenges.
• Serve as liaison with the allocated HRBPs in order to...
...and metrics
Manage budget and allocate funds appropriately
Bring out the best of branch’s personnel by providing training, coaching, development and motivation
Locate areas of improvement and propose corrective actions that meet challenges and leverage growth...
...dealing with escalated calls, and helping transfer knowledge to other team members. It will also free up supervisors to spend more time coaching and working with agents, since team members will rely on SMEs for questions related to their area of expertise.
Job Scope...
...reports
Work closely with Field Officers to achieve the target recovery rate per month
Conduct field visits for evaluation and coaching
Create and maintain field collection policy and regularly monitor if it is correctly followed
Facilitate huddles, meetings,...
