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Search Results: 4 vacancies
- ...by identifying program challenges through data analysis. Implements action plans from project proposals to improve critical bottom. Coaches agents on individual opportunities as required by the program and coordinates with Team Captains to ensure an efficient follow-...
- ...Peer-to-Peer Development. Support complex and/or multiple products/LOB’s/queues and/or manage and/or support resolution/escalation/coach teams and other specialized functions. Coordinates with Workforce for net staffing requirements and scheduling of agents given...
- ...compliance with deadlines. Actively participates during discussions to ensure alignment with business, customer experience data, and coaching methodology catering to internal and external customers. Builds a call library that internal or external customers may use for...
- ...Willing to work in Megaworld, Iloilo City and 100% work from the office. Should have new hire training experience with adequate coaching and feedback opportunities Ability to identify gaps in skills Good people management and organizational skills Good...
