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- The Supervisor, Call Center Operations is responsible for organizing and directing the daily activities of a tech support call center operation. They will build, manage, and coach teams of Representatives who are able to provide exceptional customer service, deliver consistent...
- ...Job Summary: Oversee call center staff and are responsible for assigning tasks, motivating and disciplining employees and assessing... ...form. ~Understands and embraces the business and call center operations strategic direction. ~ Performs other duties as assigned....
- ...fast-growing, technology-driven financial services company in the Philippines , backed by international fintech investors and operated through SEC-registered financial institutions . It is committed to promoting nationwide financial inclusion by offering fair,...
- ...Job Summary The Supervisor I, Operations Management plays a critical role in managing day-to-day operations for healthcare provider verification services. This position ensures compliance with client requirements, regulatory standards, and internal processes while...
- ...Iloilo City If you've already applied, please keep your lines open from 9:00 AM to 4:00 PM, Monday to Friday. Our hiring team may call you for an initial discussion. What You'll Be Doing: Respond promptly and appropriately to service requests to resolve...
- ...where each situation will require careful attention, analysis, and effective decision-making. You will handle inbound and outbound calls, raise and manage work orders, coordinate urgent tasks with contractors, process invoices, and manage sign-off tickets and insurance...
Cooee Inc
Iloilo10 days ago - ...for providing excellent customer service, managing front desk operations, and ensuring a smooth and professional experience for everyone... ...Telephone & Communication Handling Answer, screen, and direct phone calls to the appropriate personnel or department Handle inquiries...
- ...Medical City Iloilo is seeking a dedicated and detail-oriented Operating Room (OR) Clerk who will serve as the front-line... ...other OR personnel to ensure smooth workflow. • Handle phone calls, inquiries, and coordination with departments such as admissions...
- ...units) Background of the US Insurance industry preferred. Call center experience of at least 2 years a MUST. Experience in... ...positive attitude. Ability to follow strict guidelines and standard operating procedures a MUST. Detail oriented with a critical degree of...
- ...administrative tasks, including handling inbound and outbound calls, raising work orders, coordinating with contractors for urgent... ...track and close outstanding jobs within agreed KPIs to maintain operational efficiency. Why Cooee Because we believe in the power of...
- ...ensure resolution Recognize and alert supervisor to trends in operations. Identify, research and resolve customer issues using the... ...job training for new associates, as required Attend virtual calls and meetings as required by management and operations Qualifications...
- ...Overview : Ensures passing service levels for each Operations account by engaging in real-time management of the queue. Responds to and... ...performance analysis. Obtains quantifiable performance figures (i.e. call volume, AHT, running service level) in order to make critical...
- ...that denotes sarcasm or commendation whether via email or phone calls. The Customer Engagement Analyst is expected to uncover ongoing... ...Proficient in utilizing Salesforce for CRM and sales operations Background in sales is preferred Strong customer service...
- ...reinforcing desired behaviors. These behaviors should support the larger operational objectives and result in the organization meeting certain key... ...5 years working experience as a manager in a BPO or call center setting Must have experience managing a sales program...
- ...new or changing business needs. He/she will experience multiple operations environments and RELX businesses based on changing requirements... ...to provide customer support through email, chat or phone calls Ability to support any volume-based customer facing or back-...
- ...skill and attitude of associates Participate in daily/weekly calls set-up by Training Managers to provide updates on New Hire... ...new employees as well as refresher training for employees in BAU Operations Set up daily/weekly huddles with trainees to track progress...
- ...competitor activities, continually enhancing service levels and operational efficiency. Your dream. Our focus. East West Banking... ...maintenance of business to achieve sales targets; sourcing, calling, and presenting bank products/services/investment opportunities...
- ...degree Experience: ~1+ years experience in customer service, call center or related field, including 12 months in a supervisor... ...concerns that may affect agent's fulfillment of role in Operations. Monitor service calls, e-mails, and other contact methods to...
- ...Job Description Lexis Nexis Legal and Professional operates a large platform for applications and services to legal professional across... ...teams with query optimizations Participate in 24x7 on-call support rotation Manage all capacity decisions for production...
- ...Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client... .... Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric...
- ...infrastructure for a SaaS platform. This role bridges development and operations by automating CI/CD pipelines, optimizing cloud infrastructure,... ...Manage secrets, credentials, and access control Support on-call rotations and resolve production incidents Document systems,...
- ...ability to convey value propositions clearly. Skilled in lead generation using both inbound and outbound strategies, including cold calls and referral networking. Analytical and strategic thinker experienced in sales forecasting and performance analysis....
- ...with B2B distributor networks, enabling the company to scale its operations faster and more effectively. Core Responsibilities... ...outreach through email, phone, and LinkedIn to secure discovery calls and meetings. Maintain detailed prospect information and engagement...
- ...Bank. How you will contribute •Identifies customer's needs, maintains and nurtures customer's relationships through marketing calls, recommending and cross-selling other bank products, services, and alternative channels to customers, and formulation of strategies...
- ...part of order fulfillment Verify order information using internet tools such as maps and other lookup tools Perform outbound calls to Police Agencies to update order status, data validation and gathering Qualifications Must possess a Bachelor's Degree of any...
- ...customers with policy changes and claim inquiries. Being part of our Contact Center means you'll be responding to a high volume of phone calls, emails, and providing support to other departments as needed. Being a member of the Contact Center means responding to 70-90...
- ...and will deliver the CASA, float or fee income projections. How you'll contribute Solicits customer feedback through client calls to improve on the Bank's product offerings and possible product development. Negotiates and proposes a competitive pricing scheme...
- ...orientation, or refreshers to the brokers. These include the conduct of MSME education or financial literacy seminars. Conducts sales calls on own leads or broker leads Performs the regulatory AMLA/Beneficial Ownership due diligence on corporate accounts referred by...
- ...We're looking for a Customer Support Representative with 1 - 5 years customer service experience to handle calls and email requests, raise and track work orders, coordinate urgent tasks with contractors, and process invoices and job tickets. This role supports the...
- ...Excellent Customer Service skills. Excellent written and verbal communication skills. Ability to multi-task and handle incoming calls as well as emails Customer Service / Team Player oriented Professional attitude and positive demeanor always. Ability to...
