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- ...~ Opportunities for Internal Mobility Job Purpose The Call Center Representative serves callers by professionally answering... ...required to move around the work area; Sit; perform manual tasks; operate tools and other office equipment such as computer, computer...
- ...profitability of the company. Functional Responsibilities Leads and manages a team of CSR's in the optimal execution of call center operations activities (i.e.taking calls, addressing customer issues / complaints, placing sales orders).Ensures that each team member...
- ...standards; define and implement any corrective actions needed to meet operational performance • Analyze and maintain all Client Service Level... ...continuous improvement • Participate in opportunity review calls for new business and facilitate site visits from potential...
- ...targets are met. Ensures that company-set ratios for staffing are maintained for smooth operations of the program/s, and that the manpower complement is sufficient for the forecasted call volume. Ensures that everyone within the program strictly abides by Company and...
- ...leading organization. Were looking for enthusiastic Remote Call Center Representatives to support a range of inbound and... ...Office (Word Excel Outlook PowerPoint) Familiarity with Windows operating systems Skilled in troubleshooting and follow-up Able to...
- ...The Customer Operations Specialist plays a key role in enabling Sales, Trade, and Brand Marketing to achieve excellence in-store—ensuring availability, visibility, and strong promotions execution . This role oversees merchandising partners, drives category management...
- ...Job Title: Associate Director – RCM Operations Location: Ilo-ilo Department: Revenue Cycle Management (RCM) Reports To: Director – Revenue Cycle Management Type: Full-Time | Onsite Experience Required: 15+ years in BPO, with at least 4–5 years in a senior...
- The Operations Staff is primarily responsible for the accurate counting of the cash collections from DPU (Deposit Pick-Up) Client under Off-site verification facility of the bank. Responsibilities Ensures that all cash collections are counted and verified accurately...
- ...and evaluate accuracy of work, identify opportunities to develop people, improve processes and drive results Manage day-to-day operations including queue and staffing management to ensure overall department operations meet service level objectives and metrics i.e.,...
- ...performance bonuses and account-specific allowances Career growth opportunities - we promote from within Comprehensive healthcare benefits Supportive and friendly work environment Join our growing team and start your career in the Call Center Industry today!
BPOJobOpenings
Iloiloa month ago - Responsible in operating industrial forklifts to move products in the warehouse, to load and unload products from trucks, trailers, and shipping containers, and if required, may at times provide service outside company premise. JOB QUALIFICATIONS: - Highschool Graduate...
Exclusive Distributors of Asia Brewery Inc.
Iloilo21 days ago - ...businesses. The company is committed to delivering high-quality virtual assistant, real estate, call center, and online marketing services while ensuring continuity and operational excellence from a fully equipped facility. Staffed by dedicated professionals, OneVirtual...
- ..., forecasting, and/or workforce management with a large global call center. • Experience with forecasting and multi-variant statistical... ...of trends and insights with respect to the overall operational effectiveness of the business with respect to workforce planning...
- ...regular attendance at one of our delivery center locations. Required Qualifications: • 5-7 years of experience in call center operations, ideally in healthcare (RCM/AR preferred). • Minimum of 2 years of experience in a leadership or supervisory role. •...
- ...Australia. You'll handle admin tasks like inbound/outbound calls, raising work orders, coordinating urgent contractor jobs, and... ...track and close outstanding jobs within agreed KPIs to maintain operational efficiency. Why Cooee Because we believe in the power...
- ...together through spirited teamwork About the Role : Supports Operations Quality Analysts and ensures tasks / responsibilities are... ...analysts comply with health check audits, as well as targeted call listening compliance. Completes random re-audits (preferably side...
- ...Job Description Lexis Nexis Legal and Professional operates a large platform for applications and services to legal professional across... ...teams with query optimizations Participate in 24x7 on-call support rotation Manage all capacity decisions for production...
- ...manageable and digestible data or generating data by listening to calls, reading chat logs, etc., when needed. The Analyst is also... ...proactively assess the program to identify projects that enhance operations and finances. They are expected to focus on driving results across...
- ...to ascertain client expectations and needed information is replied with. Endorses prospective clients to RMs for client calls . 4. Operations Efficiency and Service Quality Ensures that all transactions are processed, recorded accurately and balanced as...
- ...• Inform the Shift Manager when the systems needed to handle calls are not working effectively. • Recommends corrective services... ...performance concerns that may affect agent's fulfillment of role in Operations. • Monitor service calls, e-mails, and other contact methods...
- ...highly skilled Senior Backend Engineer to design, build, and operate production backend services end-to-end. This role requires strong... ...production backend services (design → code → test → deploy → on-call) Design and maintain APIs (REST/gRPC/GraphQL) with versioning,...
- ..., and presentations for meetings. Handle and screen emails, calls, and memos with professionalism and confidentiality. Coordinate... ...and maintain professional relationships to support business operations. Manage sensitive information with diplomacy, tact, and discretion...
- ...and external training documents where necessary. Rostered on-call outage support during assigned shifts. Qualifications... ...positive attitude. Ability to follow strict guidelines and standard operating procedures a MUST Must ability to work quickly in a fast-paced...
- ...recommendations for the perusal of immediate manager for improving operational training designed to achieve continuous improvement of agents... .... Observes and evaluates training classes. Attends call listening and calibration sessions to maintain level of knowledge...
- ...Must be 18 years or older. Must have at least 6 months in a call center sales program. Must have at least 2 years in a call center... ..., and problem-solving skills. Strong understanding of major operating systems and consumer technologies. Proven ability to handle...
- ...and will be viewed favorably. Candidates must have prior call center experience and reside within 80km of our office .... ...Office (Word Excel Outlook PowerPoint) Familiarity with Windows operating systems Skilled in troubleshooting and follow-up Able to...
- ...empathetic, and solutions-oriented experience that helps individuals regain financial stability. Key Responsibilities Conduct outbound calls to individuals who have expressed interest in debt resolution services or appear in debt databases. Handle outbound calls from...
- ...potential customers with detailed information about our products. You may also be required to review a customer’s policy and direct calls to sales agents when a policy needs to be initiated or upgraded. Specific Duties and Responsibilities The following are the specific...
- ...What you'll be doing Handling inbound calls from customers, addressing their inquiries, and resolving their issues in a timely and professional manner Providing product information and recommendations to assist customers in making informed decisions Documenting...
- ...Job Purpose Customer Service Representatives are responsible for answering inbound calls, emails, and messages from clients receiving Visby products, providing clear information, guidance, and support regarding the products. Ensuring a positive and efficient customer...
