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- ...affects key business metrics like Employee Attrition, NPS, First Call Resolution, and Customer Resolution Time. Essential Duties... ...topics and techniques Maintains a meaningful relationship with Operations team to impact customer experience, this also includes...
- ...to ensure they quickly get a replacement or repair if anything does go wrong. What you will be doing: The Supervisor, Call Center Operations is responsible for organizing and directing the daily activities of a tech support call center operation. They will build,...
- ...Position Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and...
- Full-Time MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything...
- ...Role Summary Our client is looking for Call Center Operations Team Lead 2 who will be responsible for overseeing the responsibilities and deliverables of team members, as well as engaging with the clients on their business needs. WORK SCHEDULE: 9AM - 6PM EST / 10PM...
- ...Staff Development ~ Employee Engagement Activities ~ Opportunities for Internal Mobility Job Purpose The Operations Supervisor, Healthcare Call Center is responsible for monitoring and overseeing the daily activities of their AR team including inventory...
- Full-Time MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything...
- ...We are seeking a Senior Telecommunications & Call Center Operations Manager with deep call center leadership experience and a solid understanding of telecommunications, networking, and WiFi-based technical support environments . This role owns the performance, structure...
- ...Position Title: Call-Out Coordinator Work Set Up: Onsite Salary: 25,000 to 30,000 PHP a month Schedule: 4:00 PM - 1:00 AM... ...system. Ensure all compliance documents are up to date. Operational Support Assist the maintenance team with general...
- ...WE ARE HIRING A CALL CENTRE MANAGER Ever opened a new bank account and got a weekend away? Spent on fashion and received a personal... ...commercial briefs into partnership strategies, oversee operational execution, and drive performance across multiple markets. If you...
- ...Ventures, a global fintech company based in Singapore, our Philippine operations are powered by Advanced Finance Solutions, Inc. and Jungle... ...experience. Experience: 3-4+ years in collections or call center operations. 3+ years in a supervisory or leadership role...
- ...Position Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and...
- ...Overview: The Call Auditor is responsible for reviewing recorded calls to ensure adherence to pre-approved scripts and to audit specific portions of each call for compliance with contractual requirements. This is a quality assurance role focused strictly on call...
- ...Job Title: Call Center Agent (Onsite Mabolo, Cebu) One-Day Hiring Process | Virtual Interview via Zoom Job Overview We are seeking dedicated Call Center Agents / Customer Service Representatives to join our growing team in Mabolo, Cebu . This role is ideal...
- ...customer issues and service requests. • Handle inbound customer calls, emails, and portal tickets, ensuring timely and professional... ..., Wi-Fi). • Follow scripted resolutions and standard operating procedures from the Knowledge Base. • Resolve customer issues...
- Position: Call Center Representative Location: Global One, Eastwood, Libis, QC, Philippines Work setup & shift: Nightshift / hybrid You'll Have Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents...
- We want you in our team! CALL CENTER TRAINER Salary: PHP 18,000 - 23,000 Job Description Conduct effective training sessions... ...and develop training plans based on business objectives and operational goals Evaluate the effectiveness of training materials and create...
- ...Excellent communication and presentation skills Basic computer navigation skills Key Responsibilities Handle inbound and outbound calls related to mortgage servicing. Assist customers with questions about loan balances, payment schedules, escrow accounts, and...
- ...or services while maintaining excellent customer service standards. Key Responsibilities Handle incoming and outgoing customer calls, emails, and messages in a professional and timely manner. Provide accurate information about products and services to customers....
- ...~ Opportunities for Internal Mobility Job Purpose The Call Center Representative serves callers by professionally answering... ...required to move around the work area; Sit; perform manual tasks; operate tools and other office equipment such as computer, computer...
- ...or existing customers to inform them about a product or service Hunt for business opportunities through a high volume (100-150+ calls per day) of outbound activity in a metric-driven sales process Being knowledgeable about products and services offered by the business...
- MASS HIRING: Healthcare Account Call Center Agents - Quezon City (Bridgetowne) Earn up to ₱19,000 Monthly | HMO on Day 1 + 14th Month Pay! Are you ready to start a rewarding career in the BPO industry? We’re looking for motivated individuals to join our Healthcare...
- ...Handle inbound calls from patients, members, and healthcare providers. Assist with inquiries about coverage, claims, billing, and enrollment. Provide clear and empathetic support while ensuring accurate information is delivered. Update customer records and document...
- ...JOB SUMMARY: The Call Center Team Lead shall oversee the section in ensuring the efficiency of the Customer Success Specialists in... ...updates for submission to Management. Coordinates with the Operations Officers in charge of the account regarding problems encountered...
- ...basis when a sale is made. Were hiring a Senior Outbound Call Center Manager to lead our sales outreach efforts to US-based... ...Responsibilities Build and manage outbound call center operations focused on US markets Develop and refine SOPs for call workflows...
- ...teams by transforming strategy into sustainable growth. Role Description This is a remote, contract-based role for a Cold Calling Expert/Call Center Representative. In this position, you will be responsible for conducting outbound calls to prospective clients,...
- Remote VA is on the lookout for a dynamic Cold Calling Specialist to join our team. As a Cold Calling Specialist, you will play a crucial role in reaching out to potential clients, effectively articulating our services, and fostering business relationships. Your main objective...
- ...transforming how people learn and grow. Job Description: As a Call Center Representative, you will be the voice of our Brand,... ...Based in the Balkans for time zone compatibility with U.S. operations Comfortable working in a dynamic, customer-focused environment...
- ...per week or as dictated by business needs. The Role The Call Handling Analyst for HR Services is responsible for managing and... ...complex cases as needed. Suggest process improvements to enhance operational efficiency and service excellence. Maintain and update job...
- ...Were Hiring! Cosmetigroup Int'l Corp. Is Looking For Position: Call Center Agent Location: Rufino Legaspi, Makati City Schedule: Dayshift (10AM7PM, 6 days a week) Salary: Minimum up to 22k + High Incentives and Commission Job Description Handle...