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- ...ensure they quickly get a replacement or repair if anything does go wrong. What you will be doing: The Senior Manager, Call Center Operations will lead a team of Managers by providing them with direction, support, and career development. Demonstrate innovation by...
- ...Staff Development ~ Employee Engagement Activities ~ Opportunities for Internal Mobility Job Purpose The Operations Supervisor, Healthcare Call Center is responsible for monitoring and overseeing the daily activities of their AR team including inventory...
- ...to ensure they quickly get a replacement or repair if anything does go wrong. What you will be doing: The Supervisor, Call Center Operations is responsible for organizing and directing the daily activities of a tech support call center operation. They will build,...
- ...~ Opportunities for Internal Mobility Job Purpose The Operations Manager will provide leadership and guidance to offshore RCM... ...and experience ~5+ years' experience managing and leading a call center environment/business office/professional services CBO or...
- ...another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. The Driver Operations Lead (Call-Out Supervisor) is responsible for overseeing the daily operations of the call-out team, ensuring agents effectively engage...
- ...We are seeking a Senior Telecommunications & Call Center Operations Manager with deep call center leadership experience and a solid understanding of telecommunications, networking, and WiFi-based technical support environments . This role owns the performance, structure...
- ...JOB SUMMARY We are seeking an experienced, results-driven Call Centre Manager to lead and develop our multi-channel contact centre operations across Health, Motor, Travel, Personal Accident, and other non-life insurance pillars. The successful candidate will oversee...
- ...Position Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and...
- ...customer issues and service requests. • Handle inbound customer calls, emails, and portal tickets, ensuring timely and professional... ..., Wi-Fi). • Follow scripted resolutions and standard operating procedures from the Knowledge Base. • Resolve customer issues...
- ...Position Title: Call-Out Coordinator Work Set Up: Onsite Schedule: 4:00 PM - 1:00 AM PHT Job Location: Clark Outsourcing... ...system. Ensure all compliance documents are up to date. Operational Support Assist the maintenance team with general...
- ...Call Center Representative 100% Remote / Part-Time and Full‑Time Schedule Available / Customer Service Focused Are you passionate... ...Internet Speeds: Minimum 20 Mbps download / 10 Mbps upload Operating System: Windows 10 or higher, or Mac OS 14 or newer...
- ...QA strategies, scores, deep dive analysis on client touch base calls, business reviews and calibration calls Escalates client-related... ...insights for stakeholders at all levels. Collaborates with operations, training, and leadership teams to develop targeted...
- Remote VA is on the lookout for a dynamic Cold Calling Specialist to join our team. As a Cold Calling Specialist, you will play a crucial role in reaching out to potential clients, effectively articulating our services, and fostering business relationships. Your main objective...
- ...Time Hourly MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and...
- ...CALL CENTER AGENT (ON-SITE BATANGAS CITY) Starting salary package for Probationary: PHP 15,500 - PHP 16,500. Starting salary for Freelance Setup: Up to PHP 18,900 per month. (Please apply only if the salary offer meets your expectations.) *Option to choose between...
- ...Title: Call Queue Coordinator Reports to: Manager Service Management Type: Full-Time Contract Shift: West Coast PST Atlas... ...to join Atlas Technicas rapidly growing organization. This operations-focused role offers excellent career development opportunities...
- ...Job Title: Call Center Agent Work Arrangement: Remote (Philippines) Job Type: Full time Work Location: Philippines Outbound calls for surveys, lead generation, event invitation and/or sales Inbound calls to resolve customer queries or close lead/sales...
- Job description: Respond to customer inquiries via phone, email, chat, or in-person in a timely and professional manner. Resolve product or service complaints by clarifying the customer’s concern, determining the cause, selecting and explaining the best solution, and...
- ...Coordinate team needs to ensure optimal customer service delivery Escalate service or process-related issues to the Senior Operations Manager Conduct team trainings and ensure information is up to date Collaborate with internal and external departments Investigate...
- ...motivated and results-driven Lead Generation/Cold Caller to join our team. The ideal candidate will be responsible for making outbound calls to potential clients, generating leads, and scheduling appointments for the sales team. This role requires excellent communication...
- ...recommending and administering ongoing/new training in alignment with call center customer service philosophy and business needs... ...form. Understands and embraces the business and call center operations strategic direction. Performs other duties as assigned....
- ...Job Description The Healthcare Call Center Trainer (PHRN) is responsible for designing, delivering, and evaluating training programs... ...Ensure training content reflects current clinical standards, operational processes, and best practices. Agent Onboarding Lead...
- "Key Responsibilities 1. Advanced Technical Support • Provide expert-level assistance to L1 analysts when issues exceed standard troubleshooting procedures. • Perform initial triage, validate incident categories, and ensure accurate prioritization. • Escalate incidents...
- ...role will be e-mailed and texted on an as-needed basis. Hours of operation are from 8:00 AM - 8:00 PM ET, with shifts from 8:00 AM - 2:00... ...Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest...
- Scope of Work Duties The Contractor is engaged as a Marketing Specialist to assist the Company's clients with marketing and communications tasks. The Contractor's duties shall include, but are not limited to: Creating, scheduling, and managing content for the client...
- ...WE ARE HIRING A CALL CENTRE MANAGER Ever opened a new bank account and got a weekend away? Spent on fashion and received a personal... ...commercial briefs into partnership strategies, oversee operational execution, and drive performance across multiple markets. If you...
- ...Be part of a passionate team and create opportunities! CALL CENTER AGENT (OUTBOUND) Job Description: Outbound Calls:... ...(7th gen or higher) / AMD Ryzen 3 (or higher) and 8GB RAM. Operating System: Windows 10 or higher (MacOS equivalent also accepted)....
- ...Description Handle inbound and outbound calls with professionalism and efficiency. Provide excellent customer service by addressing customer inquiries and resolving issues. Maintain accurate records of customer interactions and transactions. Collaborate with...
- ...Position Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and...
- We are looking for a Call Center Coordinator to be the first point of contact for our customers. In this role, you will handle incoming support calls, create and route support tickets, coordinate technical support schedules, and assist with administrative workflows that...