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- ...to ensure they quickly get a replacement or repair if anything does go wrong. What you will be doing: The Supervisor, Call Center Operations is responsible for organizing and directing the daily activities of a tech support call center operation. They will build,...
- ...affects key business metrics like Employee Attrition, NPS, First Call Resolution, and Customer Resolution Time. Essential Duties... ...topics and techniques Maintains a meaningful relationship with Operations team to impact customer experience, this also includes...
- ...~ Opportunities for Internal Mobility Job Purpose The Operations Manager will provide leadership and guidance to offshore RCM... ...and experience ~5+ years' experience managing and leading a call center environment/business office/professional services CBO or...
- ...another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. The Driver Operations Lead (Call-Out Supervisor) is responsible for overseeing the daily operations of the call-out team, ensuring agents effectively engage...
- ...We are seeking a Senior Telecommunications & Call Center Operations Manager with deep call center leadership experience and a solid understanding of telecommunications, networking, and WiFi-based technical support environments . This role owns the performance, structure...
- Full-Time MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything...
- Full-Time MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything...
- ...Role Summary Our client is looking for Call Center Operations Team Lead 2 who will be responsible for overseeing the responsibilities and deliverables of team members, as well as engaging with the clients on their business needs. WORK SCHEDULE: 9AM - 6PM EST / 10PM...
- ...Staff Development ~ Employee Engagement Activities ~ Opportunities for Internal Mobility Job Purpose The Operations Supervisor, Healthcare Call Center is responsible for monitoring and overseeing the daily activities of their AR team including inventory...
- ...Role We're looking for a confident, reliable, and tech-savvy Call Center Representative to join our team. In this role, you'll use... ...professional communication with all clients Support the daily operations of the team Required Skills Excellent spoken and...
- ...Coordinate team needs to ensure optimal customer service delivery Escalate service or process-related issues to the Senior Operations Manager Conduct team trainings and ensure information is up to date Collaborate with internal and external departments Investigate...
- ...Job Title: Call Center Agent Work Arrangement: Remote (Philippines) Job Type: Full time Work Location: Philippines Outbound calls for surveys, lead generation, event invitation and/or sales Inbound calls to resolve customer queries or close lead/sales...
- ...WE ARE HIRING A CALL CENTRE MANAGER Ever opened a new bank account and got a weekend away? Spent on fashion and received a personal... ...commercial briefs into partnership strategies, oversee operational execution, and drive performance across multiple markets. If you...
- ...Description Handle inbound and outbound calls with professionalism and efficiency. Provide excellent customer service by addressing customer inquiries and resolving issues. Maintain accurate records of customer interactions and transactions. Collaborate with...
- singlePosition View All Jobs Hybrid Supervisor Call Center Training Manila, Philippines Find out how well you match... ...Posted 17 days ago ~ Staff Cybersecurity Engineer (Security Operations) Manila, Philippines Posted a month ago ~ HR Benefits...
- ...transforming how people learn and grow. Job Description: As a Call Center Representative, you will be the voice of our Brand,... ...Based in the Balkans for time zone compatibility with U.S. operations Comfortable working in a dynamic, customer-focused environment...
- We are looking for a Call Center Coordinator to be the first point of contact for our customers. In this role, you will handle incoming support calls, create and route support tickets, coordinate technical support schedules, and assist with administrative workflows that...
- ...CALL CENTER TRAINER (Permanent WFH) Starting salary: PHP 18,000 - PHP 23,000 (Please apply only if the salary offer meets your... ...needs and develop training plans based on business objectives and operational goals. Evaluate the effectiveness of training materials and...
- ...customer issues and service requests. • Handle inbound customer calls, emails, and portal tickets, ensuring timely and professional... ..., Wi-Fi). • Follow scripted resolutions and standard operating procedures from the Knowledge Base. • Resolve customer issues...
- ...Ventures, a global fintech company based in Singapore, our Philippine operations are powered by Advanced Finance Solutions, Inc. and Jungle... ...experience. Experience: 3-4+ years in collections or call center operations. 3+ years in a supervisory or leadership role...
- We are mass hiring Call Center Agents in Makati Site! Earn Up to 20K Monthly. Open for applicants with NO BPO EXPERIENCE! Handle Inbound/Outbound Calls: Answer, evaluate, and resolve customer inquiries, requests, and concerns efficiently and accurately via phone. Provide...
- ...Position Summary : The Call Center Technician provides Tier 1 technical support, assisting customers with website access issues, browser troubleshooting, camera and audio setup, and other basic technical problems. This role demands excellent communication skills, a strong...
- ...or existing customers to inform them about a product or service Hunt for business opportunities through a high volume (100-150+ calls per day) of outbound activity in a metric-driven sales process Being knowledgeable about products and services offered by the business...
- Full-Time MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything...
- ...will be transferred to RTM for dispatch. Creating Commercial Invoice for international shipments. Answer inbound and outbound calls as well as assist customers who have specific inquiries on their orders Responsible in maintaining the On time performance report...
- ...as dictated by business needs. The Role The HR Services Call Handling Analyst is responsible for managing and resolving People... ...cases as needed. Suggest process improvements to enhance operational efficiency and service excellence. Maintain and update job aids...
- MASS HIRING: Healthcare Account Call Center Agents - Quezon City (Bridgetowne) Earn up to ₱19,000 Monthly | HMO on Day 1 + 14th Month Pay! Are you ready to start a rewarding career in the BPO industry? We’re looking for motivated individuals to join our Healthcare...
- ...PRIMARY FUNCTION We are looking for a dynamic and customer-focused Call Centre Staff to join our growing healthcare support team. This role plays a vital part in our patient care journey, serving as the point of contact for prospective patients and supporting them...
- ...JOB SUMMARY: The Call Center Supervisor is responsible for overseeing the daily operations and performance of the Call Center team, including Call Center Agents and Team Leaders (TLs). The supervisor ensures that all customer inquiries—primarily from social media platforms...
- ...Overview: The Call Auditor is responsible for reviewing recorded calls to ensure adherence to pre-approved scripts and to audit specific portions of each call for compliance with contractual requirements. This is a quality assurance role focused strictly on call...