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- ...Training and Staff Development ~ Employee Engagement Activities ~ Opportunities for Internal Mobility Job Purpose The Call Center Representative serves callers by professionally answering inquiries, researching and resolving problems, and collecting self...
- ...opportunities and contribute to the success of a globally expanding industry-leading organization. Were looking for enthusiastic Remote Call Center Representatives to support a range of inbound and outbound customer service initiatives for a diverse portfolio of well-...
- ...performance bonuses and account-specific allowances Career growth opportunities - we promote from within Comprehensive healthcare benefits Supportive and friendly work environment Join our growing team and start your career in the Call Center Industry today!
BPOJobOpenings
Iloiloa month ago - ...business owners and small to medium-sized businesses. The company is committed to delivering high-quality virtual assistant, real estate, call center, and online marketing services while ensuring continuity and operational excellence from a fully equipped facility. Staffed...
- ...Experience: • 2-3 years of experience in workforce analytics, planning, forecasting, and/or workforce management with a large global call center. • Experience with forecasting and multi-variant statistical techniques and modelling including linear regression, multi-...
- ...requiring regular attendance at one of our delivery center locations. Required Qualifications: • 5-7 years of experience in call center operations, ideally in healthcare (RCM/AR preferred). • Minimum of 2 years of experience in a leadership or supervisory...
- ...TA.- and partner to define action plans that resolve issues and drive continuous improvement • Participate in opportunity review calls for new business and facilitate site visits from potential clients, keep up to date through trade shows, industry events, and related...
- ...for staffing are maintained for smooth operations of the program/s, and that the manpower complement is sufficient for the forecasted call volume. Ensures that everyone within the program strictly abides by Company and Client policies and procedures. Recognizes and...
- ...empathetic, and solutions-oriented experience that helps individuals regain financial stability. Key Responsibilities Conduct outbound calls to individuals who have expressed interest in debt resolution services or appear in debt databases. Handle outbound calls from...
- ...overall profitability of the company. Functional Responsibilities Leads and manages a team of CSR's in the optimal execution of call center operations activities (i.e.taking calls, addressing customer issues / complaints, placing sales orders).Ensures that each...
- ...property sector, whose clients are some of the largest corporations in Australia. You'll handle admin tasks like inbound/outbound calls, raising work orders, coordinating urgent contractor jobs, and processing invoices. You will also handle sign-off tickets and...
- ...potential customers with detailed information about our products. You may also be required to review a customer’s policy and direct calls to sales agents when a policy needs to be initiated or upgraded. Specific Duties and Responsibilities The following are the specific...
- ...touchpoints to communicate progress. Transactional Monitoring - Ensures CE analysts comply with health check audits, as well as targeted call listening compliance. Completes random re-audits (preferably side by sides) to CE analyst to determine wins, gaps, and alignment to...
- ...What you'll be doing Handling inbound calls from customers, addressing their inquiries, and resolving their issues in a timely and professional manner Providing product information and recommendations to assist customers in making informed decisions Documenting...
- ...Job Purpose Customer Service Representatives are responsible for answering inbound calls, emails, and messages from clients receiving Visby products, providing clear information, guidance, and support regarding the products. Ensuring a positive and efficient customer...
- ...necessary to ascertain client expectations and needed information is replied with. Endorses prospective clients to RMs for client calls . 4. Operations Efficiency and Service Quality Ensures that all transactions are processed, recorded accurately and...
- ...should be capable of processing/transforming raw information into manageable and digestible data or generating data by listening to calls, reading chat logs, etc., when needed. The Analyst is also expected to proactively assess the program to identify projects that enhance...
- ...databases to Postgres Troubleshoot performance issues and assist development teams with query optimizations Participate in 24x7 on-call support rotation Manage all capacity decisions for production deployments including technology selection, high availability...
- ...existing procedures to ensure Continuous Process Improvement (CPI). • Inform the Shift Manager when the systems needed to handle calls are not working effectively. • Recommends corrective services within client limits to adjust customer complaints. • Strives to help...
- ...Customer Service Representative Answer inbound calls from clients receiving Healthrageous services, providing clear information, guidance, and support regarding health and wellness programs, ensuring a positive and efficient customer experience. Responsibilities...
- ...information to both existing and potential clients. They may also review customer policies and, when necessary, connect or transfer calls to sales agents for policy initiation or upgrades. Specific Duties And Responsibilities The Customer Service Representative is...
- ...high-performance systems. Responsibilities Build and maintain production backend services (design → code → test → deploy → on-call) Design and maintain APIs (REST/gRPC/GraphQL) with versioning, backward compatibility, pagination, and clear error semantics Implement...
- ...customers with policy changes and claim inquiries. Being part of our Contact Center means you'll be responding to a high volume of phone calls, emails, and providing support to other departments as needed. Being a member of the Contact Center means responding to 70-90...
- ...and will deliver the CASA, float or fee income projections. How you'll contribute Solicits customer feedback through client calls to improve on the Bank's product offerings and possible product development. Negotiates and proposes a competitive pricing scheme...
- ...onboard new customer support team members. Maintain both internal and external training documents where necessary. Rostered on-call outage support during assigned shifts. Qualifications Required: ~ Minimum 3 years' experience in a related field/role....
- ...to optimize the CEO's time. Prepare and organize documents, reports, and presentations for meetings. Handle and screen emails, calls, and memos with professionalism and confidentiality. Coordinate timelines, deliverables, and documentation for cross-functional...
- ...Services Manager in certifying the product knowledge of Learning Services Specialists. Observes and evaluates training classes. Attends call listening and calibration sessions to maintain level of knowledge about the accounts in his/her jurisdiction. Remains informed and...
- ...skills. ● Willing to work in an office-based setup Responsibilities: ● Execute outbound sales outreach, including cold-calling, email, and social media engagement, to identify, attract, and maintain a constant pipeline of potential customers. ● Deliver effective...
- ...: Education: High school diploma or equivalent. Experience: Must be 18 years or older. Must have at least 6 months in a call center sales program. Must have at least 2 years in a call center customer service role. Must have experience with voice support...
- ...wed love to hear from you. Being bilingual is highly advantageous and will be viewed favorably. Candidates must have prior call center experience and reside within 80km of our office . Youll also need: A high-speed internet connection An appropriate...
