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- The Supervisor, Call Center Operations is responsible for organizing and directing the daily activities of a tech support call center operation. They will build, manage, and coach teams of Representatives who are able to provide exceptional customer service, deliver consistent...
- Join Concentrix Iloilo - Build Your Career in the City of Love! Ready to start or grow your career with a global leader in the BPO industry? At Concentrix Iloilo, we’re hiring passionate and driven individuals to join our team and support some of the world’s top brands...
Concentrix Philippines
Iloiloa month ago - ...Job Summary: Oversee call center staff and are responsible for assigning tasks, motivating and disciplining employees and assessing... ...and troubleshoot problems with services or products. ~ Ensuring agents understand and comply with all call center objectives,...
- ...degree Experience: ~1+ years experience in customer service, call center or related field, including 12 months in a supervisor... ...Manager any health/safety and performance concerns that may affect agent's fulfillment of role in Operations. Monitor service calls, e...
- ...with brokers accredited by Business Banking and Home Loans and agents accredited by SBF. The role requires organizing visibility of all... ...MSME education or financial literacy seminars. Conducts sales calls on own leads or broker leads Performs the regulatory AMLA/...
- ...addressing inquiries from prospective and existing policyholders via telephone. Adhere to established call center guidelines, collaborate effectively with colleagues, agents, and other departments, and ensure resolution of inquiries through comprehensive research and clear...
- ...bringing amazing support. During a Typical Day, You'll Proactively recognize, translate, and resolve technical issues affecting agents on site through reading between the lines and connecting the dots with your basic IT and desktop navigation knowledge...
- ...Responsibilities: Experience working in a contact center and has an understanding of common contact center metrics (WFM, queue level, and agent level metrics) High comfort level working in MS Excel and spreadsheets, with experience building pivot tables, and writing...
- ...XtendOps is an AI-powered BPO designed for delivering modern customer experience by combining skilled CX operations, custom AI agents, and its innovative operating system, XOOS. The company offers support across multiple channels like chat, email, and voice, ensuring...
- ...Learning Services (LS) and key stakeholders (Operations, Talent Acquisition, Workforce) to establish a rhythm for delivering high-class agent profiles. Champion the Closed Loop Framework to ensure proper information flow from the Learning Services teams to other...
- ...sampling and stratification strategy based on Compliance checks, financial processes (volume & Value mix) Errors, Customer priorities & Agent performance. · Maintaining a positive and healthy communication with internal and external stakeholders · Ensure continued...
- ...Digital Transformation environments. ● Understanding of AI Ops or conversational AI frameworks is a strong plus. ● Familiarity with the different RAG Agentic work flows, Agentic RAG, Traditional RAG, Multi-agent systems, and knowledge augmented generation (KAG)...
- ...Inform concerned departments of visitor arrivals promptly Telephone & Communication Handling Answer, screen, and direct phone calls to the appropriate personnel or department Handle inquiries through phone, email, or walk-ins, ensuring accurate and helpful information...
- ...Communicate effectively with surgeons, nurses, anesthesiologists, and other OR personnel to ensure smooth workflow. • Handle phone calls, inquiries, and coordination with departments such as admissions, laboratory, radiology, and billing. • Ensure all OR...
- We’re looking for a Customer Service Representative with 1 - 5 years experience to handle calls and email requests, raise and track work orders, coordinate urgent tasks with contractors, and process invoices and job tickets. This role supports the timely follow-through...
- ...but not limited to, headset and locker issuance) and serves as the front liner of Facilities Dept. Receives and routes incoming calls to respective team members and departments in the company, ensuring that all calls are handled in a courteous, efficient, and expedient...
- ...ability to convey value propositions clearly. Skilled in lead generation using both inbound and outbound strategies, including cold calls and referral networking. Analytical and strategic thinker experienced in sales forecasting and performance analysis....
- ...As a Customer Support Representative, you will manage a range of administrative tasks, including handling inbound and outbound calls, raising work orders, coordinating with contractors for urgent tasks, and processing various invoices. You will also handle sign-off...
- ...Completed at least 2 years level in College (no back subjects/incomplete units) Background of the US Insurance industry preferred. Call center experience of at least 2 years a MUST. Experience in handling customer escalation a plus. Analytical and can quickly learn...
- ...Perform data entry Recommend process improvements Assist in on the job training for new associates, as required Attend virtual calls and meetings as required by management and operations Qualifications ~ Bachelor's degree holder or Completed at least 2 years...
- ...Bank. How you will contribute •Identifies customer's needs, maintains and nurtures customer's relationships through marketing calls, recommending and cross-selling other bank products, services, and alternative channels to customers, and formulation of strategies...
- ...This role requires someone to be sensitive and familiar with tones that denotes sarcasm or commendation whether via email or phone calls. The Customer Engagement Analyst is expected to uncover ongoing and potential challenges by flagging the point of contact or Account...
- ...performance. Updates and processes data for real-time performance analysis. Obtains quantifiable performance figures (i.e. call volume, AHT, running service level) in order to make critical recommendations to address account performance issues. Manages and...
- ...customers with policy changes and claim inquiries. Being part of our Contact Center means you'll be responding to a high volume of phone calls, emails, and providing support to other departments as needed. Being a member of the Contact Center means responding to 70-90...
- ...part of order fulfillment Verify order information using internet tools such as maps and other lookup tools Perform outbound calls to Police Agencies to update order status, data validation and gathering Qualifications Must possess a Bachelor's Degree of any...
- ...relationships and partner effectively across diverse internal organizations 5 years working experience as a manager in a BPO or call center setting Must have experience managing a sales program Proven ability to lead & develop team of technically-minded individuals...
- ...accurately. Confidence in asking questions and seeking validation. Ability to provide customer support through email, chat or phone calls Ability to support any volume-based customer facing or back-office requirement as needed by the business Other Qualifications/...
- ...dream to success. What the role will entail Generation and maintenance of business to achieve sales targets; sourcing, calling, and presenting bank products/services/investment opportunities to the individual Building an information database on existing high...
- ...interventions for the purpose of developing or enhancing knowledge, skill and attitude of associates Participate in daily/weekly calls set-up by Training Managers to provide updates on New Hire Training (NHT) batches. Take direction from the designated training Managers...
- ...and will deliver the CASA, float or fee income projections. How you'll contribute Solicits customer feedback through client calls to improve on the Bank's product offerings and possible product development. Negotiates and proposes a competitive pricing scheme...
