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- ...Training and Staff Development ~ Employee Engagement Activities ~ Opportunities for Internal Mobility Job Purpose The Call Center Representative serves callers by professionally answering inquiries, researching and resolving problems, and collecting self...
- The Supervisor, Call Center Operations is responsible for organizing and directing the daily activities of a tech support call center operation. They will build, manage, and coach teams of Representatives who are able to provide exceptional customer service, deliver consistent...
- ...Grad / HS Grad (Old Curriculum) | No Experience Required Looking for a job in Iloilo but prefer Chat / Back Office instead of pure calls? Concentrix Iloilo is now hiring for Non-Voice accounts, and Voice openings are also available. Location: Concentrix Iloilo...
JobsAvenuePH
Iloilo6 days ago - Join Concentrix Iloilo - Build Your Career in the City of Love! We accept Fresh Grads, No BPO Experience & Career Shifters (Mcdo, Jollibee, Barista, SM Sales, Puregold, Hotel, IT - ANY Industry!) Ready to start or grow your career with a global leader in the BPO industry...
Concentrix Philippines
Iloilo21 days ago - ...agnent's fulfillment of role in Operations. Monitor service calls, e-mails, and other contact methods to observe employee's demeanor... ...policy/procedure updates and/or training flashes to the agents/CSRs. Communicate resignations from the team and other agent...
- ...month) 1 Quadrad Coaching for Regular Teams/Month Facilitate Call Listening Session with TR, TL's, BE weekly Facilitate weekly... ...with TLs Facilitates monthly FGD sessions ( at least 5 agents per LOB) Coordinates weekly schedules of developmental activities...
- ...Customer Relations • Communicate resignations in the team and other agent concerns to HR. • Update employee attendance record in... ...• Inform the Shift Manager when the systems needed to handle calls are not working effectively. • Recommends corrective services...
- ...with brokers accredited by Business Banking and Home Loans and agents accredited by SBF. The role requires organizing visibility of all... ...MSME education or financial literacy seminars. Conducts sales calls on own leads or broker leads Performs the regulatory AMLA/...
- ...addressing inquiries from prospective and existing policyholders via telephone. Adhere to established call center guidelines, collaborate effectively with colleagues, agents, and other departments, and ensure resolution of inquiries through comprehensive research and clear...
- ...operational training designed to achieve continuous improvement of agents and trainees. Generates internal and external client reports on... .... Observes and evaluates training classes. Attends call listening and calibration sessions to maintain level of knowledge...
- ...shipping documents with suppliers and ensure all required documents are complete prior to shipment arrival. Assist forwarding/shipping agents with customs clearance requirements. Coordinate bookings with forwarding agents for approved shipments. Monitor and update...
- ...bringing amazing support. During a Typical Day, You'll Proactively recognize, translate, and resolve technical issues affecting agents on site through reading between the lines and connecting the dots with your basic IT and desktop navigation knowledge...
- ...Responsibilities: Experience working in a contact center and has an understanding of common contact center metrics (WFM, queue level, and agent level metrics) High comfort level working in MS Excel and spreadsheets, with experience building pivot tables, and writing...
- ...documents with suppliers and ensure all required documents are complete prior to shipment arrival. ● Assist forwarding/shipping agents with customs clearance requirements. ● Coordinate bookings with forwarding agents for approved shipments. ● Monitor and update...
Cooee Inc
Iloilo11 days ago - ...Inform concerned departments of visitor arrivals promptly Telephone & Communication Handling Answer, screen, and direct phone calls to the appropriate personnel or department Handle inquiries through phone, email, or walk-ins, ensuring accurate and helpful information...
- ...where each situation will require careful attention, analysis, and effective decision-making. You will handle inbound and outbound calls , raise and manage work orders, coordinate urgent tasks with contractors, process invoices, and manage sign-off tickets and insurance...
- ...Experience: • 3-4 years of experience in workforce analytics, planning, forecasting, and/or workforce management with a large global call center. • Experience with forecasting and multi-variant statistical techniques and modelling including linear regression, multi-...
- ...Every day brings a variety of tasks that require focus, problem-solving, and timely decision-making. You'll manage inbound and outbound calls, raise and track work orders, coordinate urgent tasks with contractors, process invoices, and handle sign-off tickets and insurance...
- ...As a Customer Service Representative, you will manage a range of administrative tasks, including handling inbound and outbound calls, raising work orders, coordinating with contractors for urgent tasks, and processing various invoices. You will also handle sign-off...
26900 - 36200 Php
...customers over the telephone with various applications, networks, and technologies. The role will also undertake proactive outbound call work as well as take inbound calls. Why choose Asurion Next Level Pay : Earn ₱26,900/₱36,200 monthly salary PLUS unlimited sales...- ...necessary to ascertain client expectations and needed information is replied with. Endorses prospective clients to RMs for client calls. Operations Efficiency and Service Quality Ensures that all transactions are processed, recorded accurately and balanced...
- ...Requirements: ~8 or more years of experience in HR or related field. Management experience required. ~ Prior work experience in call center and/or repair industries preferred. Education Requirements: Bachelor's Degree, First Degree, Trade/Vocational School...
- ...a passion for helping others and giving them peace of mind In this role, you'll have ownership over resolving escalated or complex calls from customers. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues...
- ...in surpassing KPI's and metrics; • Develops action plans to remedy deficiencies. # Updating and Maintaining Knowledge : • Takes calls meeting the account weekly quota; • Performs quality audits to meet the account weekly quota; • Attends calibration sessions; • Reads...
- ...As a Operations Support Representative, you will manage a range of administrative tasks, including handling inbound and outbound calls, raising work orders, coordinating with contractors for urgent tasks, and processing various invoices. You will also handle sign-off...
- We’re looking for a Customer Service Representative with 1 - 5 years experience to handle calls and email requests, raise and track work orders, coordinate urgent tasks with contractors, and process invoices and job tickets. This role supports the timely follow-through...
- ...Talent Connect - Iloilo 2026 Job Description The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution...
- ...managing customer inquiries and complaints on various eCommerce platforms such as Lazada, Shopee, and others. The team uses a CRM tool called Omnicom to manage these platforms and ensure a high level of customer satisfaction. Accountabilities / Key Responsibilities...
- ...but not limited to, headset and locker issuance) and serves as the front liner of Facilities Dept. Receives and routes incoming calls to respective team members and departments in the company, ensuring that all calls are handled in a courteous, efficient, and expedient...
- ...Communicate effectively with surgeons, nurses, anesthesiologists, and other OR personnel to ensure smooth workflow. • Handle phone calls, inquiries, and coordination with departments such as admissions, laboratory, radiology, and billing. • Ensure all OR...
