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- ...opportunities and contribute to the success of a globally expanding industry-leading organization. Were looking for enthusiastic Remote Call Center Representatives to support a range of inbound and outbound customer service initiatives for a diverse portfolio of well-...
- ...performance bonuses and account-specific allowances Career growth opportunities - we promote from within Comprehensive healthcare benefits Supportive and friendly work environment Join our growing team and start your career in the Call Center Industry today!
BPOJobOpenings
Iloiloa month ago - ...the world! Whether you're a first-time job seeker or a tenured call center professional, Concentrix offers massive opportunities for... ...for SHS and BPO beginners Premium Salary Packages for Tenured Agents HMO on Day 1 (for selected sites) Career Growth & Promotion...
JobsAvenuePH
Iloiloa month ago - Join Concentrix Iloilo - Build Your Career in the City of Love! Ready to start or grow your career with a global leader in the BPO industry? At Concentrix Iloilo, we’re hiring passionate and driven individuals to join our team and support some of the world’s top brands...
Concentrix Philippines
Iloilo17 days ago - ...potential customers with detailed information about our products. You may also be required to review a customer’s policy and direct calls to sales agents when a policy needs to be initiated or upgraded. Specific Duties and Responsibilities The following are the specific...
- ...Customer Service Representatives are responsible for answering inbound calls, emails, and messages from clients receiving Visby products,... ...complaint handling process. Only trained Customer Support Agents and the Compliant Handling Unit staff are authorized to handle and...
- ...administrative duties for the team (i.e. payroll templates); Motivates agents to perform at their maximum capacity in order to fulfill... ...Leads and manages a team of CSR's in the optimal execution of call center operations activities (i.e.taking calls, addressing customer...
- ...information to both existing and potential clients. They may also review customer policies and, when necessary, connect or transfer calls to sales agents for policy initiation or upgrades. Specific Duties And Responsibilities The Customer Service Representative is...
- ...Customer Relations • Communicate resignations in the team and other agent concerns to HR. • Update employee attendance record in... ...• Inform the Shift Manager when the systems needed to handle calls are not working effectively. • Recommends corrective services...
- ...operational training designed to achieve continuous improvement of agents and trainees. Generates internal and external client reports on... .... Observes and evaluates training classes. Attends call listening and calibration sessions to maintain level of knowledge...
- ...bringing amazing support. During a Typical Day, You'll Proactively recognize, translate, and resolve technical issues affecting agents on site through reading between the lines and connecting the dots with your basic IT and desktop navigation knowledge...
- ...Automation, BPO Operations, or Digital Transformation initiatives. ~ Familiarity with AI Ops, conversational AI frameworks, or SmartAgent training. ~ Knowledge of RAG workflows, Agentic RAG, Traditional RAG, multi-agent systems, and knowledge-augmented generation (KAG)....
- ...business owners and small to medium-sized businesses. The company is committed to delivering high-quality virtual assistant, real estate, call center, and online marketing services while ensuring continuity and operational excellence from a fully equipped facility. Staffed...
- ...Experience: • 2-3 years of experience in workforce analytics, planning, forecasting, and/or workforce management with a large global call center. • Experience with forecasting and multi-variant statistical techniques and modelling including linear regression, multi-...
- ...property sector, whose clients are some of the largest corporations in Australia. You'll handle admin tasks like inbound/outbound calls, raising work orders, coordinating urgent contractor jobs, and processing invoices. You will also handle sign-off tickets and...
- ...TA.- and partner to define action plans that resolve issues and drive continuous improvement • Participate in opportunity review calls for new business and facilitate site visits from potential clients, keep up to date through trade shows, industry events, and related...
- ...for staffing are maintained for smooth operations of the program/s, and that the manpower complement is sufficient for the forecasted call volume. Ensures that everyone within the program strictly abides by Company and Client policies and procedures. Recognizes and...
- ...touchpoints to communicate progress. Transactional Monitoring - Ensures CE analysts comply with health check audits, as well as targeted call listening compliance. Completes random re-audits (preferably side by sides) to CE analyst to determine wins, gaps, and alignment to...
- ...requiring regular attendance at one of our delivery center locations. Required Qualifications: • 5-7 years of experience in call center operations, ideally in healthcare (RCM/AR preferred). • Minimum of 2 years of experience in a leadership or supervisory...
- ...empathetic, and solutions-oriented experience that helps individuals regain financial stability. Key Responsibilities Conduct outbound calls to individuals who have expressed interest in debt resolution services or appear in debt databases. Handle outbound calls from...
- ...databases to Postgres Troubleshoot performance issues and assist development teams with query optimizations Participate in 24x7 on-call support rotation Manage all capacity decisions for production deployments including technology selection, high availability...
- ...wed love to hear from you. Being bilingual is highly advantageous and will be viewed favorably. Candidates must have prior call center experience and reside within 80km of our office . Youll also need: A high-speed internet connection An appropriate...
- ...should be capable of processing/transforming raw information into manageable and digestible data or generating data by listening to calls, reading chat logs, etc., when needed. The Analyst is also expected to proactively assess the program to identify projects that enhance...
- ...Customer Service Representative Answer inbound calls from clients receiving Healthrageous services, providing clear information, guidance, and support regarding health and wellness programs, ensuring a positive and efficient customer experience. Responsibilities...
- ...high-performance systems. Responsibilities Build and maintain production backend services (design → code → test → deploy → on-call) Design and maintain APIs (REST/gRPC/GraphQL) with versioning, backward compatibility, pagination, and clear error semantics Implement...
- ...and will deliver the CASA, float or fee income projections. How you'll contribute Solicits customer feedback through client calls to improve on the Bank's product offerings and possible product development. Negotiates and proposes a competitive pricing scheme...
- ...onboard new customer support team members. Maintain both internal and external training documents where necessary. Rostered on-call outage support during assigned shifts. Qualifications Required: ~ Minimum 3 years' experience in a related field/role....
- ...customers with policy changes and claim inquiries. Being part of our Contact Center means you'll be responding to a high volume of phone calls, emails, and providing support to other departments as needed. Being a member of the Contact Center means responding to 70-90...
- ...: Education: High school diploma or equivalent. Experience: Must be 18 years or older. Must have at least 6 months in a call center sales program. Must have at least 2 years in a call center customer service role. Must have experience with voice support...
- ...skills. ● Willing to work in an office-based setup Responsibilities: ● Execute outbound sales outreach, including cold-calling, email, and social media engagement, to identify, attract, and maintain a constant pipeline of potential customers. ● Deliver effective...
