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- What you'll be doing Handling inbound calls from customers, addressing their inquiries, and resolving their issues in a timely and professional manner Providing product information and recommendations to assist customers in making informed decisions Documenting...
- ...Customer Support/Ops Coordinator I Job Description Summary To work as an integral part of the Order Renewals & Fulfilment department... .... Respond professionally to customer queries by phone, chat and e-mail using the Best Practice guidelines. Adhering to Business...
- ...winning employment experience. As a Desktop Support Technician working onsite in Iloilo City,... ..., and resolve technical issues affecting agents on site through reading between the lines... ..., we talk, message, text, and video chat with millions of customers every day. These...
- Technical Support Assistance - provider of technical support to customers through voice, chat and email interactions This position provides high quality telephonic technical support and problem resolution to customers each day, in a manner that meets or exceeds defined...
- ...Were seeking skilled and customer-focused Remote Technical Support Representatives to provide technical assistance and troubleshooting... ...Responsibilities: Respond to inbound technical support requests via phone chat or email Diagnose and troubleshoot hardware software and...
- Responsibilities: ● Generate accurate and timely client invoices based on service agreements and contracts. ● Ensure compliance with billing policies and procedures. ● Verify, classify, and record billing data to maintain accurate financial records. ● Organize and maintain...
- ...may include billing inquiries, collections assistance, product support, client inquiries, and other inbound interactions. They serve as... ...and, when necessary, connect or transfer calls to sales agents for policy initiation or upgrades. Specific Duties And Responsibilities...
- Night Shift | Fulltime | Iloilo (Onsite Setup) About the Role We have partnered with a company that is a leader in the provision of Risk and Compliance Auditing and Management services to the built property sector, whose clients are some of the largest corporations...
- ...The Billing Operations Analyst/Sales Support Analyst provides administrative support to internal sales customers. This role partners closely with sales operations, sales and service team members to drive greater efficiencies with processes, reporting, tools, and to improve...
- ...services, including design, installation, commissioning, maintenance, and testing of fire protection systems. As HSEQ & Contracts Support, you will play a critical role in ensuring that it meets the Principal Contractor obligations under Australian WHS legislation...
- ...Job Description The Technical Support Specialist is customer facing and dedicated to providing product services and support for our global user base, partner network, and internal staff. You will provide application expertise and assistance in post-sales engagements...
- ...Product Support Analyst We are expanding our support operations and seeking a detail-oriented, technically capable Product Support Analyst to join our growing team. This position plays a critical role in managing the initial triage of product-related tickets escalated...
- ...Life insurance + retirement plan And more : Transportation, rice, and other allowances What You'll Do: Be the Voice of Support: Handle inbound and outbound communications, assisting customers with setting up applications, networks, and various technologies....
- ...re hiring passionate and driven individuals to join our team and support some of the world’s top brands. Whether you’re a fresh graduate... ...Service Representative, you will: Assist customers via phone, chat, or email inquiries Provide support for billing, product, or...
Concentrix Philippines
Iloiloa month ago - ...Representative! As a Customer Service Representative, you’ll assist customers with inquiries, returns, upgrades, and technical support, ensuring they have a smooth and positive experience with our products and services. Work can be onsite at our offices or remotely,...
BPOJobOpenings
Iloiloa month ago - Join our dynamic team as a Technical Support Representative, where you'll play a pivotal role in providing exceptional customer service... ...inquiries and troubleshoot technical issues via phone, email, and chat Provide clear, concise, and user-friendly guidance to resolve...
TORCH Solutions
Iloiloa month ago - ...providing clear information, guidance, and support regarding the products. Ensuring a... ...Law Answer requests for support via a chat feature of the account's Medical App, by... ...process. Only trained Customer Support Agents and the Compliant Handling Unit staff are...
- ...troubleshoot problems with services or products. ~ Ensuring agents understand and comply with all call center objectives, performance... ...experience in collections/sales/customer service/technical support. ~1 or more years of supervisory experience. Education...
- ...development through direct coaching/feedback wherever required. · Support learning and development initiatives, provide coaching and... ...financial processes (volume & Value mix) Errors, Customer priorities & Agent performance. · Maintaining a positive and healthy...
- ...assignment; transactions can be related to billing and collections support, client inquiries, product support or inbound interactions.... ...required to review a customer’s policy and direct calls to sales agents when a policy needs to be initiated or upgraded. Specific...
- ...specified account / program metrics, and provides the necessary support and assistance in order for metrics to be improved on, attained... ...duties for the team (i.e. payroll templates); Motivates agents to perform at their maximum capacity in order to fulfill professional...
- ...journeys and internal workflows into AI-ready process formats. This supports automation, SmartAgent training, and operational transformation... .... ~ Knowledge of RAG workflows, Agentic RAG, Traditional RAG, multi-agent systems, and knowledge-augmented generation (KAG)....
- ...Handle customer inquiries via phone, chat, or email (account-dependent) Provide... ...quality and process guidelines Work with supportive trainers and team leaders Paid training... ...packages Premium pay for experienced BPO agents HMO coverage (with dependents) Paid Leaves...
Concentrix Philippines
Iloilo23 days ago - ...that client service levels are met or exceeded. Report to Shift Manager any health/safety and performance concerns that may affect agent's fulfillment of role in Operations. Monitor service calls, e-mails, and other contact methods to observe employee's demeanor,...
- ...are carried out effectively and efficiently. Provides tactical support to the Learning Services Manager (LSM) in the creation of integrated... ...training designed to achieve continuous improvement of agents and trainees. Generates internal and external client reports on...
- ...accurate and timely responses. Meet the established call center guidelines for answering calls. Work effectively with co-workers, agents, policyholders, or other departments as needed. Research and resolve inquiries and communicate the results by telephone and/or...
Fair Trade Outsourcing
Iloilo7 days ago - ...role is open to candidates who are detail-oriented and focused on gaining a deep understanding of financial functions, including supporting financial reporting, tracking expenses, and ensuring alignment with company policies and budgets. You will also assist in audits,...
- ...stakeholders. Also responsible for providing assistance to audits and other related projects. Responsibilities Finance & Accounting Support Records all financial transactions daily incurred by the company and verifies the validity of supporting documents. Prepares...
- ...ensuring compliance with company standards. Manage inventory, staffing, store appearance, and KPI performance. Recommend and support frontliner capability development and performance evaluations. Territory Management Activate strategic touchpoints and engage...
- ...join our healthcare team. This role plays a critical part in ensuring the safe, accurate, and effective use of medications while supporting high-quality, patient-centered care across the institution. What's the Role All About Job responsibilities include, but are...
