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- ...in our industry. What You'll Do As a Customer Support Agent, you will serve as a primary support contact for customers... ...Handle customer inquiries via email and live chat in a timely and professional manner. Respond to inquiries...
- As a Client Operations Specialist , your responsibilities will span a variety of tasks, where each situation will require careful attention, analysis, and effective decision-making. You will handle inbound and outbound calls , raise and manage work orders, coordinate...
26900 - 36200 Php
...of the role is to help Asurion's customers 'stay connected' with all aspects of their everyday technical life. This will include supporting customers over the telephone with various applications, networks, and technologies. The role will also undertake proactive outbound...- ...our customers. Handle customer inquiries via phone, email, or chat with professionalism and accuracy. Troubleshoot issues and... ...part of a people-first culture that values your contributions and supports your aspirations. Hustle: Thrive in a dynamic, fast-paced environment...
- ...a specialist IT Consulting Services company with headquarters in Singapore and two delivery centers in the Philippines. Product Support Analyst Kickstart Your Global Career – We’re Hiring! We are seeking a detail-oriented, technically capable Product Support Analyst...
- ...Customer Service Representative - Fintech Be part of a dynamic support team handling customer inquiries across digital financial platforms... ..., or financial platforms *Proven experience handling email and chat support (voice support experience is a plus) *Excellent written...
OneBPO
Iloilo5 days ago - ...As a Talent Sourcing Associate, you will be instrumental in supporting our Talent Acquisition Team in the support of fulfilling the hiring... ...industry. Your role will involve proactive candidate sourcing, agent hiring operations, administrative support, while ensuring...
- ...Overview : Provides comprehensive administrative support to the account by coordinating with internal departments such as Customer Experience... ...Email and Communication Tools: Comfortable using email and chat platforms for coordination. Workday or HR Systems (preferred)...
TELUS Digital
Iloilo3 days ago - OneBPO needs NON-VOICE AGENTS! Onsite, A4J Complex Bldg. Lopez Jaena St., Iloilo City 5000 Weekly Pay! Qualifications: -At least a Senior High School Graduate -No work experience needed -Good written communication and typing skills -Willing to work onsite and on...
OneBPO
Iloilo5 days ago - ...progress across all LOBs. Provide strategic and operational support to the team in schedule creation and optimization. Manage, mentor... ...MIS reports, including: Daily operational synopsis Agent productivity reports Client and SLA performance reports Agent...
IGT Solutions
Iloilo22 hours ago - ...services to the built property sector, whose clients are some of the largest corporations in Australia. As a Client Operations Support, your responsibilities will span a variety of tasks, where each situation will require careful attention, analysis, and effective decision...
Cooee Inc
Iloilo8 days ago - ...Operations and maintaining high Customer Experience standards. Supports a ratio of more than 1000 frontline FTEs. About the Role... ...Workforce in determining FTE forecasts and maintains support-to-agent ratios based on set agreements or SOW. Handles headcount...
Confidential Company
Iloilo1 day ago - ...We’re hiring. The Recruitment Associate will be handling end-to-end recruitment processing of candidates for our agent roles. We’re made of something different. Duties and Responsibilities: • Develops, and creates job advertisements to be posted on job boards...
- ...specified account / program metrics, and provides the necessary support and assistance in order for metrics to be improved on, attained... ...duties for the team (i.e. payroll templates); Motivates agents to perform at their maximum capacity in order to fulfill professional...
TELUS Digital Philippines
Iloilo4 days ago - ...week to discuss issues and share best practices Responsivble in cascading policy/procedure updates and/or training flashes to the agents/CSRs. Communicate resignations from the team and other agent concerns to HR. Update employee attendance record in Employee...
- ...inbound and/or outbound calls and other contact methods including chat and email • Reports results of evaluations to appropriate... ...applicable) • Contribute to maintaining forms and legends documents • Support management focus on review of key drivers, metrics and...
Concentrix
Iloilo22 hours ago - ...Responsibilities: Handle customer calls via phone, email, or chat Provide accurate information about products/services to international... ...Competitive salary with international account premium Health benefits Career growth opportunities Comprehensive training and support
BPOJobOpenings
Iloilo6 days ago - ...with brokers accredited by Business Banking and Home Loans and agents accredited by SBF. The role requires organizing visibility of all... ...the Broker Awarding events and ensures the Business Banking Support Team tracks the production of the Brokers for the rewards. Gives...
Security Bank Corporation
Iloilo2 days ago - ...Responsibilities: People management - supervise and guide a team of agents to achieve daily, weekly and monthly KPIs. Handles... ...Monitor performance metrics and prepare reports. Coordinate with support teams (QA, Training, Workforce) Drive employee development...
WNS Careers - Philippines
Iloilo22 hours ago - ...all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career... ...performance metrics Providing individual feedback and coaching to agents to enhance their effectiveness and motivation Inspiring and...
Concentrix Philippines
Iloilo4 days ago - ...No Experience Required Looking for a job in Iloilo but prefer Chat / Back Office instead of pure calls? Concentrix Iloilo is now... ...⸻ NON-VOICE (Chat / Back Office) - Open Hiring • Chat Support • Email Support • Back Office Roles Voice accounts are also...
JobsAvenuePH
Iloiloa month ago - ...are carried out effectively and efficiently. Provides tactical support to the Learning Services Manager (LSM) in the creation of integrated... ...training designed to achieve continuous improvement of agents and trainees. Generates internal and external client reports on...
TELUS Digital Philippines
Iloilo4 days ago - ...re hiring passionate and driven individuals to join our team and support some of the world’s top brands. Whether you’re a fresh graduate... ...Service Representative, you will: Assist customers via phone, chat, or email inquiries Provide support for billing, product, or...
Concentrix Philippines
Iloiloa month ago - ...knowledge Computer experience What You Can Expect Supportive of your career and professional development An inclusive culture... ...the highest level of service possible whether through voice, chat or email interactions. And we trust you already have the...
- Qualifications: • Completed High school (old or new curriculum) • Good to excellent in verbal, listening, and communication skills. • with BPO experience is a plus but NOT required (No BPO Experience are welcome to apply) •College Grad + No CCE required OR HS/SHS ...
Talent Outsourcing Channel (TORCH) Solutions
Iloilomore than 2 months ago - ...prospective and existing policyholders via telephone. Adhere to established call center guidelines, collaborate effectively with colleagues, agents, and other departments, and ensure resolution of inquiries through comprehensive research and clear communication. Execute computer...
- .... Ensures accurate summarization and collation of MIS data prior to routing to all users within the Company. Accomplishes all agent level reports by capturing data from the Avaya CMS and FTP site. Attends to special reports requests (i.e. Avaya CMS-based, Excel...
TELUS Digital Philippines
Iloilo1 day ago - ...minimum-to-zero supervision Skills in Excel is a must Key Responsibilities and Duties Monitors real-time ACD work state of agents, schedule and break adherences, and agents exceeding thresholds. Ensure staffing and service levels are within acceptable range....
IGT Solutions
Iloilo2 days ago - ...friendly, and solution‑oriented, this role is for you! ✨ Responsibilities Communicate with customers through phone, email, and chat Provide clear and accurate information about products, pricing, and availability Collaborate with internal teams to ensure customer...
IGT Solutions
Iloilo4 days ago - ...the organization's physical workspace. This role involves coordinating repairs, managing vendors, overseeing office services, and supporting workplace initiatives to create a productive and compliant environment for employees. Key Responsibilities Facilities...
