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- ...winning employment experience. As a Desktop Support Technician working onsite in Iloilo City,... ..., and resolve technical issues affecting agents on site through reading between the lines... ..., we talk, message, text, and video chat with millions of customers every day. These...
- ...Accountabilities The main task of a Customer Support Representative is to provide multi-skill/function type of support through various communication methods (phone, email and chat). They will assist different customer types who are using LN Pacific/UK products. The...
- ...Job Summary As a Technical Customer Support Coordinator II, you will provide a variety of technical support to multiple level end... ...utilize multiple communication channels: telephone, e-mail and chat support. Qualifications Bachelor's degree holder or Completed...
- ...Customer Support Representative Graveyard| Full-time | Iloilo (Onsite Setup) About the Role We have partnered with a company that is a leader in the provision of Risk and Compliance Auditing and Management services to the built property sector, whose clients...
- ...or Completed at least 2 years level in College (no back subjects/incomplete units) ~1–2 years of BPO experience (Voice or Blended Support) ~ Experience with accounting, billing, and account management is a plus ~ Typing speed of at least 45 WPM ~ Excellent verbal...
- Sales Support Analyst Consistently perform core and general order fulfillment tasks including, but not limited to, entering orders for Lexis Nexis products and providing professional communication with internal and external customers. Assist with the processing of...
- Responsibilities: ● Generate accurate and timely client invoices based on service agreements and contracts. ● Ensure compliance with billing policies and procedures. ● Verify, classify, and record billing data to maintain accurate financial records. ● Organize and maintain...
- ...Product Support Analyst We are expanding our support operations and seeking a detail-oriented, technically capable Product Support Analyst to join our growing team. This position plays a critical role in managing the initial triage of product-related tickets escalated...
- ...services, including design, installation, commissioning, maintenance, and testing of fire protection systems. As HSEQ & Contracts Support , you will play a critical role in ensuring that it meets the Principal Contractor obligations under Australian WHS legislation...
- ...We're looking for a Customer Support Representative with 1 - 5 years customer service experience to handle calls and email requests, raise and track work orders, coordinate urgent tasks with contractors, and process invoices and job tickets. This role supports the...
- 7:00PM - 4:00AM Shift | Fulltime | Iloilo (Onsite Setup) About the Role As a Customer Service Representative, you will manage a range of administrative tasks, including handling inbound and outbound calls, raising work orders, coordinating with contractors for urgent...
- ..., both internally and externally. Track and close outstanding jobs within agreed KPIs. Contribute to system improvements and support team development initiatives. What We're Looking For: Strong critical thinking to determine the best approach for resolving...
- ...Management services to the built property sector, whose clients are some of the largest corporations in Australia. As a Helpdesk Support Officer, your responsibilities will span a variety of tasks, where each situation will require careful attention, analysis, and effective...
Cooee Inc
Iloilo16 days ago - Qualifications: • Completed High school (old or new curriculum) • Good to excellent in verbal, listening, and communication skills. • with BPO experience is a plus but NOT required (No BPO Experience are welcome to apply) •College Grad + No CCE required OR HS/SHS ...
Talent Outsourcing Channel (TORCH) Solutions
Iloilo22 days ago - ...re hiring passionate and driven individuals to join our team and support some of the world’s top brands. Whether you’re a fresh graduate... ...Service Representative, you will: Assist customers via phone, chat, or email inquiries Provide support for billing, product, or...
Concentrix Philippines
Iloiloa month ago - ...delivering modern customer experience by combining skilled CX operations, custom AI agents, and its innovative operating system, XOOS. The company offers support across multiple channels like chat, email, and voice, ensuring efficient and consistent customer engagement....
- ...excellent service and demonstrate mastery of at least 2 core programs supported by the HR Solutions Center Provide efficient interaction... ...corporate and/or statutory regulations and policies via phone, chat, ticket or emails; Coordinate and schedule candidate...
- ...troubleshoot problems with services or products. ~ Ensuring agents understand and comply with all call center objectives, performance... ...experience in collections/sales/customer service/technical support. ~1 or more years of supervisory experience. Education...
- ...information quickly and accurately. Confidence in asking questions and seeking validation. Ability to provide customer support through email, chat or phone calls Ability to support any volume-based customer facing or back-office requirement as needed by the...
- ...Senior Manager to oversee the Learning Services teams within supported accounts. This key role is responsible for the design, development... ..., Workforce) to establish a rhythm for delivering high-class agent profiles. Champion the Closed Loop Framework to ensure proper information...
- ...development through direct coaching/feedback wherever required. · Support learning and development initiatives, provide coaching and... ...financial processes (volume & Value mix) Errors, Customer priorities & Agent performance. · Maintaining a positive and healthy...
- ...with brokers accredited by Business Banking and Home Loans and agents accredited by SBF. The role requires organizing visibility of all... ...the Broker Awarding events and ensures the Business Banking Support Team tracks the production of the Brokers for the rewards. Gives...
- ...journeys and internal workflows into AI-ready process formats to support automation, SmartAgent training, and operational transformation... ...the different RAG Agentic work flows, Agentic RAG, Traditional RAG, Multi-agent systems, and knowledge augmented generation (KAG)...
- ...Responsibilities: Experience working in a contact center and has an understanding of common contact center metrics (WFM, queue level, and agent level metrics) High comfort level working in MS Excel and spreadsheets, with experience building pivot tables, and writing...
- ...Handle customer inquiries via phone, chat, or email (account-dependent) Provide... ...quality and process guidelines Work with supportive trainers and team leaders Paid training... ...packages Premium pay for experienced BPO agents HMO coverage (with dependents) Paid Leaves...
Concentrix Philippines
Iloiloa month ago - ...that client service levels are met or exceeded. Report to Shift Manager any health/safety and performance concerns that may affect agent's fulfillment of role in Operations. Monitor service calls, e-mails, and other contact methods to observe employee's demeanor,...
- ...knowledge Computer experience What You Can Expect Supportive of your career and professional development An inclusive culture... ...the highest level of service possible whether through voice, chat or email interactions. And we trust you already have the...
- ...prospective and existing policyholders via telephone. Adhere to established call center guidelines, collaborate effectively with colleagues, agents, and other departments, and ensure resolution of inquiries through comprehensive research and clear communication. Execute computer...
- ...personnel or department Handle inquiries through phone, email, or walk-ins, ensuring accurate and helpful information Administrative Support Maintain cleanliness and organization of the front desk and reception area Receive, sort, and distribute mail, packages, and...
- ...relevant, spirited, and innovative advertising campaigns while ensuring that the client objectives are achieved. Responsibilities: Support the ACD/CD in developing concepts and client presentations. Understand the creative briefs and campaign strategies....
