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- ...clients — and that means thousands of openings across our Metro Manila, Luzon, Visayas, and Mindanao sites. Whether you're a seasoned BPO agent or completely new to the industry, there’s a place for you here. What Makes Alorica Different? We welcome newbies. No experience...
- ...control procedures and address any quality issues promptly Performance Metrics: Monitor and track key performance metrics, such as agent tasks and responsibilities. Take corrective actions as needed to meet or exceed performance targets Training and Development:...
- ...as Salesforce, HubSpot, Slack, or Jira. Familiarity with AI-powered support tools, including experience evaluating response quality or configuring agent behaviour. Prior experience in a SaaS product support environment with a quality-over-volume support model....
