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- ...clients — and that means thousands of openings across our Metro Manila, Luzon, Visayas, and Mindanao sites. Whether you're a seasoned BPO agent or completely new to the industry, there’s a place for you here. What Makes Alorica Different? We welcome newbies. No experience...
Alorica Philippines
Leytemore than 2 months ago - ...responsible for the day-to-day management of your team. You will serve as a point of escalation for issues outside the authority of an agent. You will also be working with the Client Experience Manager as well as the People Manager to identify growth and development...
- ...control procedures and address any quality issues promptly Performance Metrics: Monitor and track key performance metrics, such as agent tasks and responsibilities. Take corrective actions as needed to meet or exceed performance targets Training and Development:...
- ...those of the Team Captain’s reporting directly to you. You will serve as a point of escalation for issues outside the authority of an agent or Team Captain. You will also be working with the Service Delivery Manager as well as the People Manager to identify growth and...
- ...projects. ● Collaborate with clients to determine the goals of team projects and strategize plans to meet those goals ● Oversees agents' workloads and ensures that all assigned tasks are done efficiently and effectively. ● Communicate results/suggestions/solutions...
