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- ...Job Summary We are looking for a customer-focused and proactive Customer Experience Agent to deliver exceptional service and support across all customer touchpoints. The ideal candidate will be responsible for handling inquiries, resolving issues, and ensuring a positive...
- ...Luzon, Visayas, and Mindanao sites. Whether you're a seasoned BPO agent or completely new to the industry, there’s a place for you here.... ...in Alorica’s mass hiring wave. Alorica jobs hiring jobs2025 call center bpo agents no experience required call center training...
100000 - 110000 Php
...scores, and AHT. Manage and monitor staffing with forecasted call volume and peak hours for appointment setting. Ensure real-time... ...performance and development of Team Leaders and frontline agents handling patient scheduling. Facilitate regular coaching sessions...- ...responsible for the day-to-day management of your team. You will serve as a point of escalation for issues outside the authority of an agent. You will also be working with the Client Experience Manager as well as the People Manager to identify growth and development...
- ...advisor to both customers and internal teams, and help drive improvements in product, processes, and peer development. You’ll be a change agent on the team solving high-impact problems, supporting cross-functional partners, and driving high-impact, AI-informed solutions. In...
- ...Conduct daily sales activities to meet the company’s sales and productivity targets. Oversee the day to day sales activities of agents under his/her leadership. Set sales targets for sales agents, monitors, and ensure achievement of targets. Develops daily and...
- ...Sales & Lead Generation Identify and qualify potential leads through cold calls, emails, and social selling. Conduct discovery calls to assess customer needs and determine if our solution is a good fit. Optimizes lead generation and conversion of DEVTAC Set...
- ...valid, and complete information with the highest degree of empathy, courtesy, and professionalism. Handle customer consultation calls, technical troubleshooting, escalations, and complex investigations. Troubleshoot product or service-related issues by investigating...
- ...growth with both existing and potential customers. 3. Produce qualified sales prospects and maintain client engagement through phone calls or face-to-face meetings following the initial outreach. 4. Manage and address client queries and complaints in a timely and...
- ...experience to all customers across all marketplaces by resolving issues through timely responses to customer emails, inbound and outbound calls, voicemails, and live chat. He/she will also perform special projects designated by the Team Manager. RESPONSIBILITIES: ●...
- ...develop Team Captains through guidance, observation, and performance management activities. As needed, joins the Team Captain on calls with the Client, team huddles or coaching sessions to stay up to date with all Client and team developments. This also provides an...

