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- ...evaluate customer interactions to ensure adherence to quality standards. Provide constructive coaching and actionable feedback to agents to improve performance and customer experience. Elaborate with internal teams and clients to address quality related concerns....
- ...The role also involves monitoring and tracking the performance of agency leaders and actively working to grow the number of active agents through structured learning sessions. The Business Development Manager plays a critical role in aligning agency operations with the...
- ...dispose d'atouts forts pour améliorer le quotidien des Sevranais et œuvrer pour leur avenir. Voilà le projet que portent ensemble les agents de la Ville , Le/la technicien(e) de maintenance a pour missions : la prise d'appels et le traitement des incidents helpdesk,...
- ...government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to...