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- ...infrastructure. Key Responsibilities: ▪ Daily Duties will consist of taking phone calls from customers. During these calls the agent will gather key information from customer and create a new ticket or update current ticket. ▪ Agent will also be monitoring...
- ...tailored Allstate insurance solutions, and either close sales opportunities or seamlessly transfer qualified prospects to licensed agents for policy completion. Key Responsibilities Make 350+ outbound calls per day to prospects and existing customers. Actively...
- ...network teams on server-related or systemic challenges Create and maintain internal knowledge base documentation to support Tier 1 agents Accurately document all support interactions, resolutions, and escalation notes Make sure that all Sev1 tickets are worked on...
- ...The role also involves monitoring and tracking the performance of agency leaders and actively working to grow the number of active agents through structured learning sessions. The Business Development Manager plays a critical role in aligning agency operations with the...
- ...overflow support ticket escalations Analyze and identify larger global/system wide issues and present or escalate these to Tier 3 agents for additional input and resolution Use advanced knowledge of networks, policies and procedures, and best practices to educate...