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- ...infrastructure. Key Responsibilities: ▪ Daily Duties will consist of taking phone calls from customers. During these calls the agent will gather key information from customer and create a new ticket or update current ticket. ▪ Agent will also be monitoring...
- ...tailored Allstate insurance solutions, and either close sales opportunities or seamlessly transfer qualified prospects to licensed agents for policy completion. Key Responsibilities Make 350+ outbound calls per day to prospects and existing customers. Actively...
- ...network teams on server-related or systemic challenges Create and maintain internal knowledge base documentation to support Tier 1 agents Accurately document all support interactions, resolutions, and escalation notes Make sure that all Sev1 tickets are worked on...
- ...overflow support ticket escalations Analyze and identify larger global/system wide issues and present or escalate these to Tier 3 agents for additional input and resolution Use advanced knowledge of networks, policies and procedures, and best practices to educate...
- ...drive revenue growth. Responsibilities include setting sales goals, devising strategies, providing coaching and mentorship to sales agents, and maintaining strong client relationships. The role also involves analyzing sales data, monitoring market trends, and working...
- ...The role also involves monitoring and tracking the performance of agency leaders and actively working to grow the number of active agents through structured learning sessions. The Business Development Manager plays a critical role in aligning agency operations with the...
- ...government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to...
- ...government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to...