Customer Success Manager
Full-time
10XME Technology Inc.
We are seeking a Customer Success Manager (CSM) to join our team and help drive customer satisfaction, retention, and growth. As a CSM, you will be responsible for managing the post-sale relationship with customers, ensuring they derive maximum value from our product/service, and ultimately fostering long-term partnerships. You will collaborate with cross-functional teams to deliver exceptional customer experiences and ensure customer goals are met.
Requirements
Responsibilities
- Customer Onboarding & Implementation: Lead customers through a smooth onboarding process, ensuring successful product adoption and a positive initial experience.
- Customer Advocacy: Act as the voice of the customer within the organization, providing feedback and insights to improve the product and service.
- Relationship Management: Build strong relationships with key stakeholders to drive customer satisfaction and retention. Become a trusted advisor for customers and help them achieve their business objectives.
- Customer Support: Provide ongoing support and guidance to customers, ensuring they receive timely responses to inquiries and troubleshooting assistance when needed.
- Account Health Monitoring: Monitor the health of customer accounts using metrics such as usage data, NPS (Net Promoter Score), and customer satisfaction surveys. Proactively identify and address potential risks of churn.
- Upsell and Cross-Sell Opportunities: Identify opportunities to expand customer relationships by suggesting additional products, features, or services that could further benefit their business.
- Training & Education: Provide training sessions and resources to customers, ensuring they understand how to maximize the value of our product/service.
- Renewals and Contract Management: Oversee the renewal process and ensure timely, successful renewals for customers in your portfolio.
- Collaboration: Work closely with Sales, Product, and Support teams to ensure a seamless experience for customers and identify areas for product improvements.
Benefits
- Build and scale one of Southeast Asia's fastest-growing AI data operations businesses.
- Lead nationwide operations that support next-generation embodied AI systems.
- Significant ownership, autonomy, and career growth opportunities.
- Opportunity to shape the future of AI through real-world data collection at scale.
Vacancy posted 15 hours ago
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