Sales and Customer Success Specialist

Sales and Customer Success Specialist, are you there?

Hey there! We're looking for a Sales and Customer Success Specialist , for a London-based a healthy food brand and restaurant chain. If you have experience in sales outreach, customer relationship management, customer service, and building long-term client relationships, keep reading!

100% Remote
Salary in USD $1,450 per month
Philippines - Reporting to 9:00AM - 6:00PM London UK Time
Full Time

About our client
Our client is a London-based healthy food brand is on a mission to make healthy living effortless and enjoyable. With thoughtfully designed spaces and a menu built around bold, nourishing ingredients, it offers a modern take on everyday wellness. More than a food destination, the brand is cultivating a community that values flavor, balance, and mindful choices, proving that convenience and nutrition can go hand in hand.

About RunRemote
Our mission is to help connect the top-rated remote talent with the world's best job opportunities. Our key markets and clients are located in the US, AUS, UK & Canada just to name a few. All of our roles are full-time and 100% remote, cutting out the daily commute, and providing top-rated talent with the best job opportunities, all from the comfort of their home.

In your day-to-day, you will

• Identify and prospect new corporate catering opportunities through LinkedIn, email outreach and other sales channels.

• Build and maintain prospect lists using tools such as LinkedIn, Apollo or similar platforms.

• Develop personalised outreach that feels authentic and relationship-driven rather than generic.

• Respond promptly to inbound catering enquiries and convert them into catering bookings.

• Manage the customer journey from initial enquiry through to post-order follow-up.

• Build strong, long-term relationships with office managers, executive assistants, personal assistants and workplace coordinators.

• Proactively check in with existing customers to encourage repeat business and strengthen customer loyalty.

• Follow up after each catering order to gather feedback and ensure an outstanding customer experience.

• Handle customer enquiries relating to catering options, dietary requirements, allergies, invoices and general information.

• Resolve customer concerns and coordinate solutions for delivery or order-related issues.

• Maintain accurate customer records, notes and activity within the CRM.

• Segment customers and develop ongoing engagement strategies for high-value accounts.

• Work closely with internal teams to ensure orders are fulfilled smoothly.

• Collaborate with your manager to refine outreach messaging, sales strategies and customer engagement processes.

• Use AI tools to improve productivity while ensuring all customer communication remains personalised and high quality.

Skills you have

• At least 5 years of solid experience in sales development, business development, lead generation, inbound and outbound sales or a similar client-facing role.

• Experience managing the full customer lifecycle from prospecting through to after-sales support.

• Experience building prospect lists through online research and LinkedIn.

• Excellent written and verbal English communication skills.

• Ability to write highly personalised customer emails rather than generic sales templates.

• Strong relationship-building and customer engagement skills.

• Confident handling customer enquiries and resolving issues professionally.

• Highly organised with exceptional attention to detail.

• Ability to manage multiple customer conversations and priorities simultaneously.

• Strong problem-solving skills with a customer-first mindset.

• Comfortable working independently in a remote environment.

• Proficiency with LinkedIn Premium, Apollo, MailSuite or similar prospecting tools.

• Experience using Google Workspace, Notion, Slack, Superhuman Mail and modern workplace collaboration tools.

• Experience using AI tools to enhance productivity while maintaining personalised communication.

Skills that will make you stand out

• Experience selling into corporate or B2B environments.

• Experience within hospitality, food service, catering or events.

• Experience managing customer retention or loyalty initiatives.

• A proactive, ownership mindset with the confidence to improve processes and build strong customer relationships.

• High emotional intelligence, empathy and a genuine passion for delivering exceptional customer experiences.

You'll be entitled to

• Great opportunities for career growth

• Opportunity to work in an amazing environment