Customer Service Support

The Customer Service Support position resides within the Sales Operations organization and interacts directly with Inside Sales, Program Managers, authorized suppliers, and customers. This role is customer facing and is an essential role to our partnership with our customers around the globe. This role is expected to develop relationships with external and internal teams while being a liaison to the customer. This role involves working closely with customers to develop business relationships as well as relationships with our internal teams. Detailed and timely communication is critical to the success of this role as well as excellent customer service skills.

Responsibilities Include:

• Builds strong working relationships with customers, suppliers, and internal operations through day-to-day functions and interactions
  
• Identify and implement actions to achieve efficiencies in our daily processes and tools utilized
  
• Manages post-sales order tasks such as modifying orders with vendors, return authorizations, expediting material with suppliers, and assisting with various customer requests as applicable
  
• Communicates regularly with WWT cross functional teams for customer order success
  
• Performs other duties as assigned.
  

Personal Attributes:

• Must have a passion for learning and continued education regarding our go-to-market strategy, our processes, and the Information Technology industry
  
• Capability to multi-task and adapt to change
  
• A willingness to do whatever it takes to get the job done
  
• Proactive attitude and work ethic
  
• Must be a team player with a willingness to embrace change
  

Requirements

Role Qualifications:

• Bachelor’s degree is preferred
  
• 1-3 years of Information Technology procurement experience preferred
  
• Oracle knowledge is a plus
  
• Salesforce experience preferred
  
• Strong customer service skills are required
  
• Excels in oral and written communication skills required
  
• Extremely organized
  
• Microsoft Office Suite (Microsoft Excel, Word, etc.) required
  
• Proficient PO skills
  
• Flexibility to work non-standard hours