Customer Experience (CX) Manager
Full-time
Rise
RISE is on a mission to accelerate internet for the Philippines by providing excellent services and high-quality support to our business and wholesale partners. We focus on the efficiency of connectivity through initiatives like GetaFIX and Open Access Network, ensuring we maintain a benchmark for reliability and installation speed. Our culture is built on transparency and ownership, where team members are encouraged to exceed expectations and advance the country’s digital landscape together.
The CX Manager serves as the strategic link between customer feedback and organizational change. This role is responsible for the end-to-end design and rollout of relational and transactional NPS programs, working closely with department heads to convert qualitative feedback into high-impact Service Improvement Plans (SIPs) that reduce friction and drive business performance.
This role is for a future opportunity.
Vacancy posted 26 days ago
Similar jobs that could be interesting for youBased on the Customer Experience (CX) Manager in Makati vacancy
- ...Job Description Join the team redefining how the world experiences design. Hey, g’day, mabuhay, kia ora, 你好, hallo, vítejte!... ...that evolve as fast as our product does. As a Program Manager, Customer Experience & AI Enablement within User Voice – Global User...
- ...SUMMARY We're looking for a motivated and customer-focused Junior Customer Success Manager to join our client's team. In this role, you'll build strong... ...internal teams to deliver exceptional customer experience throughout the customer lifecycle. This is an excellent...
- ...Mailchimp, OneSignal, Optimonk, and various Customer Data Platforms (CDP), provide you the... .... 2. Comprehensive Campaign Strategy Experience: Dive deep into the nuances of CRM communication... ...data into actionable insights. You'll manage complex databases, leverage customer...
- ...countries, and we are looking for a Key Account Manager/ Key Account Officer to join our team.... ...opportunities for upselling Resolve customers enquiries or issues from all channels,... ...field or course or equivalent industry experience With minimum 3-5 years customer...
- ...About this Position The Senior Customer Excellence Deductions Specialist is a key driver... .... Join us to elevate deduction management through sharper analytics, stronger controls... .... With at least three(3) years of experience in accounts receivable, deduction management...
- ...Customer Journey Expert – Availability Management Squad (WB Tribe Lending) Help Shape the Future of Wholesale Lending At ING, we believe banking should... ..., drive continuous improvements, and enhance the experience of both customers and internal users. You'll play...
2300 - 2500 $
...Customer Success Lead, are you there? Hey there! We're looking for a Customer Success... ...technology company. If you have experience building exceptional customer experiences... ...customer support, CRM, AI, and knowledge management platforms (e.g. Freshdesk, Freshworks,...- ...Customer Journey Expert – Funding Management Squad (WB Tribe Lending) Help Transform Funding Solutions in a Global Lending Environment At ING,... ...continuously improving the technology, processes, and experiences that support our customers around the world. We're...
- ...The Customer Service Support position resides within the Sales Operations organization... ...interacts directly with Inside Sales, Program Managers, authorized suppliers, and customers.... ...of Information Technology procurement experience preferred ~ Oracle knowledge is a plus...
40000 - 60000 Php
Be one of the first to apply...and responsibility The National Sales Manager is responsible for leading, developing,... ...focuses on sales planning, team coaching, key customer relationship management, and close... ...or related fields ~At least 23 years of experience in pharmaceutical sales or medical representative...- ...Role Overview The Triage Customer Support Agent serves as the first human point of... ...Support Lead is unavailable. Ticket Management Manage the Zendesk ticket queue during... ...workspace. At least 2 years of experience in a customer-facing role. Familiarity...
- ...Customer Loyalty Member III / Contact Center Professional V (BE Customer Care Analyst)... ...relationships, and delivering exceptional service experiences. If you're energized by helping others... ...platforms. You'll be responsible for managing customer inquiries and requests,...
- ...The Clinic Customer Care Specialist (CCS) serves as the primary point of contact for patients... ...service, addressing patient concerns, managing appointments, documenting interactions,... ...'s degree required. Customer service experience is preferred but not required....
- ...we looking for? We’re looking for a Customer Service Administrator who will support... ...centred care. This role is responsible for managing day-to-day administrative tasks so Care... ...if: You have at least 3 years experience in an administrative, customer service,...Remote job
- ...About this Position As a Senior Customer Service Support Specialist, you will play a... ...delivery. This position is essential for managing the order processing lifecycle in SAP, addressing... ...about delivering outstanding customer experiences and enjoy being part of a solution-...
- ...The Customer Support Representative (CSR) is responsible for providing exceptional customer support by managing inbound email tickets (with chat support potentially added in the future... ...in a fast-paced support environment. Experience with incident management, escalations...
- ...Drive strategy, planning, and execution of customer operations within GBS+ Drive process... ..., and transformation initiatives Manage stakeholder relationships across regions... ...Minimum 5 years of Customer Operations experience in BPO, Shared Services, or similar environments...
- ...Customer Journey Integration Squad – WB Tribe Lending For ING Wholesale Banking (WB... ...controlled processes for getting a loan and managing your loan. Our clients are spread across... ...clients, delivering a uniform client experience across countries. Within ING we...
- ...Customer Support Specialist (Print-on-Demand) About the Company Our client is... ...Qualifications At least 1–2 years of experience in customer support, order processing,... .... Strong organizational and time management skills with the ability to prioritize multiple...
- ...Your role as Customer Journey Expert The Customer Journey Expert (CJE) has end-to-end responsibility for the development, management, harmonisation and phasing out of commercial products... ...to achieving an optimum customer experience. The CJE works most of its time in...
- ...The selection process will be fully managed by Philip Morris International. -- **... ...*Join Our Team as an Employee Lifecycle Experience Specialist!** Are you a Arabic language... ...Are you analytical, action-oriented, and customer-focused If so, we’d love to hear from you...
- Wing helps small businesses, startups, executives, and enterprises streamline their operations by providing access to top-tier remote talent. You’ll run classes and training sessions; assess competency; and loop feedback between Instructional Design and QA/OPS to keep...
- ...and accounting, information technology, supply chain management, human resources, downstream customer service and marketing. Established in 1998, CHI... ...industry are encouraged. Knowledge, Skills, and Experience: Bachelor's Degree in any field Candidate must...
- ...Do you take ownership, embrace challenges, and love problem-solving? If you are a customer service superstar, able to remain calm when customers are frustrated and have experience working with computers, we’d like to meet you! Karooooo is one of the largest vehicle...
- ...About the Role: We're looking for a Customer Success Coach - Trainer to develop,... ...the performance of our Customer Success Managers (CSMs). This role combines coaching, quality... .... The ideal candidate has prior experience coaching CSMs or similar client-facing roles...
- ...What you´ll do Ensure that customer master data is meeting the quality standard set by Global/Regional Process... ...with at least one (1) year of related work experience in Customer Master Data or Master Data Management; Experience in a Shared Service Center is an advantage...
- ...If you’re a customer-focused professional with strong communication skills, confidence in handling customer concerns, and the ability... ...with outstanding academic performance or equivalent industry experience Experience in customer service. Proficient in English and...
1200 - 1300 $
...Sales and Customer Success Specialist, are you there? Hey there! We're looking for a Sales and Customer... ...healthy food brand and restaurant chain. If you have experience in sales outreach, customer relationship management, customer service, and building long-term client...- ...Retail Experience Associate | KitchenAid, Tempur, Philips & Leading Global Brands About the Role: As a Retail Experience Associate... .... Based in our mall stores, you'll create exceptional customer experiences, provide expert product recommendations, and help...
- ...mid-sized businesses. We automate credit management, collections, and payments - taking the... ...work out of getting paid. Our 1,100+ customers manage A$19 billion in receivables through... ...and ensure customers have seamless experiences. This is a full-time role based in the...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Experience (CX) Manager. Be the first to apply!
