B2B Collections Associate | Accounts Receivable | Order to Cash (O2C) | Taguig
Gratitude Inc
Job Title : B2B Collections Associate | Accounts Receivable | Order to Cash (O2C) | Taguig
Job Description :
We are hiring a B2B Collections Associate with strong experience in Accounts Receivable (AR), Business-to-Business Collections, Order-to-Cash (O2C), invoice reconciliation, and dispute resolution .
The role involves managing customer accounts, following up on overdue invoices, resolving payment issues, coordinating with internal teams, and supporting collections for a global customer portfolio.
Location: Aura, Taguig
Work Setup: Onsite
Shift: Night Shift
Experience: 2–5 Years
Key Responsibilities
Manage assigned B2B customer accounts and AR aging portfolios.
Conduct collections through phone calls and emails.
Follow up on overdue invoices and payment commitments.
Manage dunning activities and Promise-to-Pay (PTP) follow-ups.
Investigate payment delays and resolve billing and account disputes.
Perform account reconciliation and maintain accurate customer records.
Coordinate with Billing, Sales, Cash Application, and other internal teams.
Support AP portal activities, invoice submissions, vendor setup, and PO-related issues.
Maintain detailed collection notes and customer correspondence.
Escalate critical accounts and disputes according to governance procedures.
Meet productivity, quality, SLA, and collection targets.
Required Qualifications
Bachelor's degree in Commerce, Finance, Accounting, or a related field .
2–5 years of experience in B2B Collections, Accounts Receivable, or Order-to-Cash (O2C) .
Strong experience in AR aging, collections, reconciliations, and dispute management.
Knowledge of dunning processes and Promise-to-Pay (PTP) management.
Experience with ERP systems such as NetSuite, SAP, Oracle, or similar platforms .
Strong MS Office and analytical skills.
Excellent English communication skills with CEFR C1 proficiency or equivalent .
Strong negotiation and stakeholder management skills.
Willing to work onsite in Taguig on a night shift schedule.
Required Skills
B2B Collections
Accounts Receivable (AR)
Order-to-Cash (O2C)
Account Reconciliation
Dispute Resolution
Important Notes
Work Location: Aura, Taguig
Work Setup: Onsite
Shift: Night Shift / US Shift
Experience: 2–5 Years
Former Teleperformance employees are not eligible for rehire , directly or through a third party.
40000 - 60000 Php
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33000 - 35000 Php
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