Trainer - Order to Cash (O2C)

Trainer – Order to Cash (O2C)

BFSI Account | Alabang | Night Shift

Are you passionate about training, coaching, and developing high-performing teams?

We are looking for an experienced Order-to-Cash (O2C) Trainer to join our BFSI program in Alabang. If you have hands-on O2C experience, excellent facilitation skills, and a passion for helping people succeed, this opportunity is for you!

Job Highlights

• Position: Trainer – Order to Cash (O2C)

• Program: Banking, Financial Services & Insurance (BFSI)

• Location: Alabang, Philippines

• Work Setup: 100% On-site

• Shift: Night Shift

• Schedule: Weekends may be required

• Experience: Minimum 1 Year of Relevant BPO Experience

• Salary Package: PHP 40,000 per month

• Open Position: 1

• Joining: ASAP

What You'll Do

• Support training and development initiatives for Order-to-Cash operations.

• Deliver engaging training sessions covering O2C workflows, procedures, policies, and operational standards.

• Develop and maintain training materials, presentations, process guides, and job aids.

• Conduct knowledge assessments, practical exercises, and training evaluations.

• Monitor trainee performance and provide constructive feedback and coaching.

• Identify knowledge gaps and implement effective learning solutions.

• Collaborate with Operations, Quality Assurance, and other stakeholders to improve employee performance.

• Update training materials to reflect process changes and business requirements.

• Coordinate with internal and global stakeholders to ensure consistent training delivery.

What We're Looking For

Required Qualifications

• At least 1 year of relevant BPO experience.

• Mandatory hands-on experience in Order-to-Cash (O2C) processes .

• Strong facilitation, presentation, communication, and coaching skills.

• Ability to explain complex process workflows in a simple and effective manner.

• Comfortable conducting training sessions, assessments, and knowledge checks.

• Willingness to work on-site in Alabang on a night shift, including possible weekends.

Preferred Qualifications

• Experience in shared services, BPO, GCC, or captive operations.

• Previous experience designing and delivering O2C training programs.

• Background in BFSI or financial services operations.

• Experience supporting international teams or working with global clients.

Why Apply?

• Opportunity to work with a BFSI international account.

• Take ownership of training and employee development initiatives.

• Apply your O2C process expertise in a training-focused role.

• Competitive monthly package of PHP 40,000.

• Immediate hiring opportunity.

Recruitment Process

1. Profile Validation

2. Profile Review

3. One-Level Interview

4. Training Demonstration during the Interview

Important: Candidates must be prepared to conduct a training demonstration as part of the interview process.

Candidate Pre-Screening Questions

1. Educational Attainment:

2. Years of Training Experience in a BPO Environment:

3. Total Years of BPO Experience:

4. Years of Order-to-Cash (O2C) Experience:

5. Last Drawn Salary:

6. Expected Salary:

7. Are you willing to work 100% on-site in Alabang on a night shift, including possible weekends?

8. How soon can you join?

Important Eligibility Notice

Former Teleperformance employees are not eligible for rehire , whether directly or through a third-party agency.

Candidates previously employed by the following companies are also ineligible:

• Teleperformance

• PSG

• Majorel

• Aegis

Ready to Take the Next Step?

If you have strong O2C knowledge and the ability to train, coach, and inspire teams, we would love to hear from you!

Apply now and be part of our BFSI training team!