Quality Assurance Analyst - Order to Cash (O2C)

Program: BFSI (Banking, Financial Services, and Insurance)

Location: Alabang, Philippines
Work Setup: 100% On-site
Shift: Night Shift; possible weekend schedule

We are looking for a detail-oriented Quality Assurance Analyst to support Order-to-Cash (O2C) operations within a BFSI account. The role involves auditing transactions, ensuring compliance with standard operating procedures, identifying quality gaps, and recommending improvements to enhance accuracy and operational performance.

Key Responsibilities

• Conduct quality checks and audits of O2C transactions to ensure accuracy, completeness, and compliance.

• Evaluate transaction processing against standard operating procedures, client requirements, and quality guidelines.

• Identify recurring errors, process gaps, and opportunities for improvement.

• Document audit findings and provide actionable feedback to Operations teams.

• Analyze quality results and trends, identify root causes, and recommend corrective actions.

• Prepare quality reports and maintain accurate audit records.

• Participate in quality calibration sessions to ensure consistent evaluation standards.

• Collaborate with Operations and stakeholders to resolve quality issues.

• Support continuous improvement initiatives to enhance accuracy, efficiency, and compliance.

Qualifications

• At least 1 year of relevant work experience.

• Hands-on experience in Order-to-Cash (O2C) processes is mandatory.

• BFSI or financial services experience is required.

• Experience in shared services, BPO, Global Capability Centers (GCCs), or captive operations is preferred.

• Strong analytical skills and attention to detail.

• Good communication, documentation, and problem-solving skills.

• Prior experience in quality assurance, transaction auditing, or process compliance is an advantage.

• Experience working with global stakeholders or international teams is preferred.

• Willingness to work 100% on-site in Alabang on night shifts, including possible weekends.

Important Rehire Restriction

Former Teleperformance employees are not eligible for rehire, whether directly or through a third party. Candidates previously employed with PSG, Majorel, or Aegis are also ineligible, as these are included under the stated Teleperformance restriction.

Recruitment Process

Validation → Profile Review → One-Level Interview