Customer Service Representative - Hybrid work set up after Training
Full-time
Dynamic Talent Solutions
- The Customer Resolutions Agent will provide and maintain excellent customer relations by ensuring customer inquiries are handled in a prompt, efficient, courteous, effective, and professional manner. This role involves assisting customer queries, collecting loan payments, and resolving delinquent customer loans by leveraging retention and liquidation strategies.
- You will manage customer contact through inbound call queues and outbound dialer campaigns, while adhering to investor servicing guidelines and internal policies and procedures.
- Display effective collection techniques, call handling skills, and negotiate with confidence to obtain delinquency resolution
- Provide accurate and relevant information to the customer
- Handle inbound and outbound calls for loans from current month owing through foreclosure (Customer Service and Collection Calls in English)
- Effectively provide prompt, accurate, and professional responses to customer inquiries
- Successfully resolve routine inquiries regarding payments, escrow, loan terms, etc.
- Display active listening skills
- Document loan activity on MSP
- Actively collect on past due payments
- Establish payment arrangements and determine strategies to resolve delinquency
- Address foreclosure questions and concerns
- Determine the reason for default
- Counsel customers about consequences of delinquency
- Maintain service levels and call center performance metrics – Schedule Adherence, Average Call Handle Time, Attendance / Availability
- Perform payment collection and deal production
- Stable internet connection required – Hybrid work-from-home model
- College degree preferred
- Open to college undergraduates with 12 months BPO experience, preferably in a collections department
- Ability to handle customer escalations and serve as a go-to person for leadership on difficult calls
- Demonstrates a positive attitude, contributes to positive team morale, and is eager to learn and take on new responsibilities
- Ability to work independently
- Shifts and Schedules: Our call center hours of operation are Monday – Friday, 8:00 AM – 9:00 PM EST, and Saturday, 8:00 AM – 5:00 PM EST. Shifts will fall within these timeframes
- Associate must have a stable internet connection (100 Mbps speed) while scheduled to work from home
- We operate on a hybrid business model where employees will be scheduled to work from the office and/or work from home
- Flexibility is required as scheduled shifts and skill sets may change between Customer Service and Customer Resolutions, depending on business needs
Job Functions and Responsibilities:
Qualifications:
Work Schedule:
Vacancy posted a month ago
Similar jobs that could be interesting for youBased on the Customer Service Representative - Hybrid work set up after Training in Manila vacancy
30000 Php
...CSR Location: Pasay City Work Schedule: Night Shift Work Setup: Hybrid (2x onsite per week) Salary Offer: Up to PHP 30,000/month (basic... ...information to the customer. Inbound and outbound calls... ...through foreclosure (Customer Service and Collection Calls in English...- ...Respond to customer inquiries and requests via telephone, email and... ...requests, resolutions, and follow-up tasks. Escalate questions... ...years experience in customer service or related fields. Fluent in... ...time efficiently. Ability to work well under pressure and think...
- ...Description Provide exceptional customer service and support to clients post-purchase. Assist customers with inquiries, complaints,... ...problem-solving abilities and a customer-focused attitude. Working Conditions: Ability to work in a fast-paced environment and...
- ...feedback on lead quality, and consistently meet KPIs related to follow-up cadence, conversion rates, meeting bookings, and handoff quality.... ..., HubSpot, Apollo, and other sales enablement platforms. Work Flexibility: Solid understanding of end-to-end sales processes...
- ...Description Provide exceptional customer service support post-sale to enhance customer satisfaction. Manage customer inquiries and complaints... ...product issues and provide guidance to customers. Work collaboratively with other teams to ensure a seamless customer...
- ...# Build and Maintain strong relationships with assigned GEM Customers. # Conduct regular check-ins through calls, messages and customer... ...relations, account management, sales support, or customer service is an advantage Organized, proactive, and detail-oriented...
- ...Description Provide exceptional customer service by addressing customer inquiries and resolving issues related to products and services. Follow up with customers to ensure satisfaction and a seamless experience post-purchase. Maintain accurate records of customer...
- ...American consulting firm providing procurement services to Japanese firms around the world is hiring a... ...120,000 Industry: American consulting firm Work Arrangement: Work from Home 2 days (Onsite 3 days) Type: Hybrid work arrangement Schedule: Dayshift (9am to...
- ...use of time and resources. Maintain an up-to-date calendar and manage conflicting schedules... ...internet charges. Comprehensive training and continuous learning advantages.... ...system that assists humans by optimizing their work processes. High importance to work-life...
- ...Description Provide exceptional after-sales support to customers through various channels. Assist customers with product inquiries, concerns, and service requests. Manage customer scheduling and ensure timely follow-up on service issues. Analyze customer problems...
- ...Responsibilities Communicate with customers via email, chat, and... ...by customers and work towards a timely... ...solutions, and follow-up actions. Qualifications... .... Strong customer service and teamwork orientation... ...solutions. Training is provided to help you...
- ...Description Interact with customers via phone, email, and chat to... ...customer interactions and follow up on outstanding issues as... ...processes and improve customer service delivery. Assist in training new customer service representatives and sharing knowledge within the...
- ...for providing excellent customer support and... ...quotations, order follow-ups, and ensures smooth coordination... ...Excellent customer service and interpersonal skills... ...systematic, and flexible in work. Responsible, self-... ...Assist in handling after-sales concerns and customer...
- ...Think Amazon’s obsession with customer experience meets SpaceX’s... ...impression. As a Customer Service Representative, you'll be one of the first... ...candidates' communication skills, work experience, professionalism,... ...System (ATS). Follow up with candidates to ensure a...
- ...Provide exceptional customer service support via phone, email, and chat. Assist customers with... ...satisfaction. Participate in training sessions to improve knowledge of products... ...problem-solving skills and ability to work effectively in a team Responsibilities...
- ...NEWBIES WELCOME! | CALL CENTER REPRESENTATIVE Ready to start your BPO career? Whether you... ...AVAILABLE OPPORTUNITIES Voice Account – Customer Service Representative Non-Voice Account –... ...incentives and bonuses Paid training Night differential and holiday pay,...
- ...Description Deliver exceptional customer service by responding to inquiries... ...practices. Assist in training new staff on customer... ...Job Title: Customer Service Representative Job Function: Customer... ...addressing customer needs. Working Conditions: Comfortable...
- ...timely deliveries. Ensure compliance with safety regulations and best practices. Lead a team of warehouse staff, providing training and support. Analyze performance metrics to improve efficiency and reduce costs. Assigned in Angeles, Pampanga At least High...
- ...to prospective and new customers Ensuring that... ...satisfied with products or services by handling complaints... ...inquiries Following up with clients or... ...products or services Working with a team of CSRs and... ...skills to collaborate with representatives and coworkers in other...
- ...tested, documented, and ready for release to customers. Accept returned radios and conduct... ...and dissemination forms for demo units, service units, and analog radios used for field service... ...documentation. Able to multitask and work efficiently in a fast-paced environment....
- ...Summary: A Client Care Specialist works in a call center where their... ..., addressing inquiries, setting up appointments or bookings, and... ...timely manner Identifying customers’ needs, clarifying information... ...of the company's new goods, services, and policies Checking client...
- ...Provide exceptional customer service by addressing customer inquiries and concerns in a professional manner. Assist customers in product... ...communication skills, empathy, patience, and a positive attitude Working Conditions: Fast-paced office environment with a focus on...
- ...Provide exceptional customer support via phone, email, and chat. Resolve issues and complaints... ...with team members to improve service quality. Stay updated on product knowledge... ...maintain service quality standards. Working Conditions: Fast-paced environment; may...
- ...Description Provide exceptional customer service and support via phone, email, and chat. Resolve customer inquiries and issues efficiently... ...high call volumes; strong problem-solving abilities. Working Conditions: Fast-paced office environment with occasional overtime...
- ...Get additional 20,000 signing bonus! Assist customers with inquiries and provide exceptional service via phone, email, and chat. Manage customer complaints... ...customer satisfaction. Schedule appointments and follow-ups to ensure timely responses to customer needs....
- ...Customer Service – Logistics / Sales Department Duties and Responsibilities Serve as the primary... ...Sales Team in preparing and following up on quotations, rates, proposals, and... ...and logistics requirements. Able to work under pressure and respond appropriately...
- ...CSR - NON VOICE (Up to 45k) / Advanced Customer Support WHAT WE’RE LOOKING FOR We’re seeking exceptional... ...skills ~2+ years of customer service experience ~ Proven experience... ...risk interactions ~ The ability to work with confidential information while maintaining...
- ...Provide exceptional customer support via phone, email, and chat. Resolve customer inquiries... ...with team members to improve service processes. Meet performance metrics for... ...scheduling, and problem-solving abilities. Working Conditions: Office environment, fast-...
- ...Basic computer navigation and typing skills Willing to work onsite in Mandaluyong Willing to work on a night-shift schedule... ...if required Can start ASAP RESPONSIBILITIES: Voice Customer Service Account Handle customer inquiries, concerns, and requests via...
- ...Job Specification: Estimator & Customer Service Representative Position: Estimator & Customer Service... ...Steel / Steel Fabrication Working Hours: Monday – Friday, 9:00 AM – 5:... ...and fabrication purposes. Follow up with customers regarding quotations and...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Service Representative - Hybrid work set up after Training. Be the first to apply!
