Customer Service Representative
Full-time
Gratitude Jobs Ahead HR Inc
Description:
We are currently hiring Customer Service Representatives to handle customer support for Telecom, Delivery, Healthcare, and Hotel Reservation accounts.
The CSR will be responsible for assisting customers via phone, chat, or email by addressing inquiries, resolving concerns, and providing accurate information about products and services.
• Handle inbound and/or outbound customer calls in a professional manner
• Respond to customer inquiries regarding billing, orders, account information, and service concerns
• Resolve complaints and provide appropriate solutions within set timelines
• Process orders, payments, refunds, and account updates accurately
• Document customer interactions in the system
• Meet performance metrics such as quality, productivity, and customer satisfaction scores
• Follow company policies and data privacy standards Qualifications:
• Open to High School / Senior High School graduates and College level
• With or without BPO experience (training provided)
• Good English communication skills
• Willing to work on-site
• Amenable to shifting schedules, weekends, and holidays
This role is ideal for individuals seeking career growth in the BPO industry and a stable working environment with continuous training and development.
Vacancy posted more than 2 months ago
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