Customer Service Representative- Hotel Reservation Account

COMPENSATION & BENEFITS

Up to ₱23,000 monthly basic salary Performance-based incentives and bonuses Paid hotel reservation training and upskilling programs Clear career growth opportunities

ROLE SUMMARY

The Customer Service Representative – Hotel Reservation Account will assist customers with hotel bookings, room availability, reservations, cancellations, modifications, and general accommodation inquiries. You will ensure a smooth booking experience by providing accurate information and excellent customer service.

WHAT YOU WILL DO

Handle customer inquiries via phone, chat, or email related to hotel reservations Assist with bookings, cancellations, modifications, and room availability checks Provide accurate information on rates, hotel policies, and accommodations Ensure smooth and efficient reservation processing Resolve customer concerns professionally and efficiently Document all customer interactions accurately in the system Escalate complex concerns to the appropriate team when necessary Meet quality, productivity, and customer satisfaction targets

QUALIFICATIONS

High School or Senior High School graduate (college level or graduate is an advantage) Good English communication skills (verbal and written) Strong customer service orientation and attention to detail Basic computer skills and ability to multitask Willing to work onsite and on shifting schedules

WORK SETUP & TRAINING

Onsite work setup Shifting schedule including weekends, nights, and holidays Paid training provided from Day 1