Customer Service Representative - Travel Account

Onsite | Up to ₱23,000/month | Full-time

COMPENSATION & BENEFITS

Up to ₱23,000 monthly basic salary Performance-based incentives and bonuses Paid travel account training and upskilling programs Clear career growth opportunities

ROLE SUMMARY

The Customer Service Representative – Travel Account will assist customers with flight bookings, hotel reservations, itinerary changes, cancellations, and general travel inquiries. You will ensure every customer receives excellent service through clear communication, accurate information, and efficient problem resolution. This role is ideal for candidates searching for travel account jobs in Davao City, call center jobs in the Philippines, and career opportunities for applicants with at least 6 months of BPO experience.

WHAT YOU WILL DO

Handle customer inquiries via phone, chat, or email related to travel services Assist with flight bookings, hotel reservations, cancellations, and itinerary changes Provide accurate travel information including schedules, policies, and pricing Resolve customer issues professionally and efficiently Maintain high-quality customer service in every interaction Document all customer interactions accurately in the system Escalate complex travel concerns to the appropriate team when necessary Meet quality, productivity, and customer satisfaction targets

QUALIFICATIONS

High School or Senior High School graduate (college level or graduate is an advantage) Must have at least 6 months of BPO or call center experience Good English communication skills (verbal and written) Strong customer service orientation and interest in travel Basic computer skills and ability to multitask Willing to work onsite and on shifting schedules

WORK SETUP & TRAINING

Onsite work setup Shifting schedule including weekends, nights, and holidays Paid training provided from Day 1