Food Delivery Account Assistant - Easy Non Voice
Full-time
Sapient Global Services
We are looking for Customer Service Representatives to be the first point of contact for clients and customers. You will assist with inquiries, provide solutions, and ensure a positive experience across multiple channels.
Responsibilities:
- Handle customer inquiries via phone, chat, or email
- Provide clear and accurate information about services and processes
- Resolve concerns efficiently and professionally
- Log all interactions and updates in the system
- Escalate issues to supervisors when necessary
- Meet quality, productivity, and customer satisfaction metrics
Schedule & Training:
- Shifting schedules, including nights, weekends, and holidays
- Paid training on company processes and customer service techniques
Requirements:
- High School or Senior High School graduate (College preferred)
- Strong English communication skills
- Customer-focused, detail-oriented, and solution-driven
- Basic computer skills and ability to multitask
- Willing to work onsite in Metro Manila
Vacancy posted 22 days ago
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