Customer Service Supervisor
Full-time
Gratitude Jobs Ahead HR Inc
Description - Oversee daily operations of the customer service team to ensure high-quality service delivery.
- Develop and implement customer service policies and procedures.
- Train and mentor staff to improve performance and customer satisfaction.
- Address and resolve escalated customer complaints and issues.
- Monitor team performance metrics and report on results to management.
Requirements
- Educational Qualifications: Bachelor’s degree in a relevant field.
- Experience Level: 2–5 years of experience in customer service roles.
- Skills and Competencies: Proficiency in English language, strong problem-solving abilities, and excellent interpersonal skills.
- Qualities and Traits: A team player with effective leadership skills and a customer-focused mindset.
- Responsibilities and Duties: Proven ability to handle multiple tasks and work under pressure.
Vacancy posted a month ago
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