Customer Service Supervisor
Full-time
Gratitude Jobs Ahead HR Inc
Description - Oversee daily operations of the customer service team to ensure high-quality service delivery.
- Develop and implement customer service policies and procedures.
- Train and mentor staff to improve performance and customer satisfaction.
- Address and resolve escalated customer complaints and issues.
- Monitor team performance metrics and report on results to management.
Requirements
- Educational Qualifications: Bachelor’s degree in a relevant field.
- Experience Level: 2–5 years of experience in customer service roles.
- Skills and Competencies: Proficiency in English language, strong problem-solving abilities, and excellent interpersonal skills.
- Qualities and Traits: A team player with effective leadership skills and a customer-focused mindset.
- Responsibilities and Duties: Proven ability to handle multiple tasks and work under pressure.
Vacancy posted a month ago
Similar jobs that could be interesting for youBased on the Customer Service Supervisor in Pasig vacancy
- ...providing personalized solutions. Develop strategies to enhance customer retention and loyalty, ensuring long-term relationships with... ...supervisory role. Skills and Competencies: Strong customer service skills, effective team player. Working Conditions: Office...
- ...As a Customer Service Representative, you will be the primary point of contact for customers seeking assistance. You will be responsible for providing prompt, courteous, and accurate information regarding products, services, orders, and general inquiries. The role requires...
- ...Description Handle customer inquiries and resolve issues via phone, email, or chat. Provide accurate product and service information. Document customer interactions and generate reports. Work collaboratively with team members to enhance customer service quality...
- ...Description Answer incoming calls and assist customers with inquiries and concerns Provide accurate information regarding products and services Manage and prioritize scheduling requests to optimize team efficiency Resolve customer issues promptly while ensuring...
- ...Role: Operations Supervisor, Service Delivery Location: Ortigas, Pasig Work setup & shift: Onsite | Day Shift Description Supervise day-to-day operations of the customer service team to ensure high-quality service delivery. Implement customer service policies...
- ...Requisition Number: 106462 Supervisor Services Location: This is a hybrid opportunity where you will work 1 day in the office,... ...Infrastructure Monitoring platforms ~ Must have excellent customer relationship management skills ~ Must be able to conduct...
- ...Position: Customer Service Representative Location: Ortigas City Work Arrangement: Onsite 100% Shift: Night Shift Job Description... ...Escalate complex issues to the appropriate department or supervisor when necessary. Deliver excellent customer service and achieve...
- ...Key Responsibilities Assist customers with product inquiries, orders, and concerns.... ...customers. Meet assigned sales and customer service targets. Coordinate with the... ...feedback and report recurring concerns to the supervisor. Perform other duties assigned by the...
- ...in Pasig Kapitolyo Jobsite Willing to be trained Good customer service and interpersonal skills Excellent English verbal and written... ...to resolve such issue/s. Informs the Customer Service Supervisor or the Customer Service Manager or the concerned department...
- ...Summary We are seeking a highly motivated and communicative Customer Service Representative (Voice)to join our international support team... ...complex issues or unresolved queries to team leaders/supervisors according to company protocols. Qualifications & Requirements...
- ...Customer Communication: Efficiently handle inbound requests and outbound outreach via phone, chat, email, and social media. Dispute... ...provide reliable support. Smart Escalations: Spot complex cases early and route them to supervisors or technical support when needed....
- ...Description Provide exceptional customer service to clients via phone, email, and chat. Resolve customer inquiries and issues effectively and efficiently. Maintain detailed records of customer interactions and transactions. Collaborate with team members to...
- ...Responsible for managing CIF (Customer Information Form) leads from online channels and providing timely customer service follow-up. Acts as the bridge between online inquiries and offline teams (Promoters, Installers, Surveyors), ensuring smooth customer experience and...
- ...Customer Service Consultant (Near-shore) is accountable for providing customer service excellence to existing AccessPay salary packaging customers in handling general enquiries. Measured by customer feedback and internal reviews, it provides for quality support within...
- ...growing team! Job Responsibilities: Handle inbound and outbound customer inquiries via phone, email, and chat Provide administrative... ...perform data entry with accuracy Deliver excellent customer service while maintaining professionalism Qualifications: At...
- ...Description Assist customers with inquiries and provide accurate information regarding products and services. Handle customer complaints and resolve issues in a professional manner. Maintain a positive and empathetic attitude towards customers. Document customer...
- ...Description The Customer Service Representative (CSR) is responsible for providing excellent customer support through voice calls, emails, chat, or messaging platforms. The role involves handling customer inquiries, resolving concerns, and ensuring a positive customer...
- ...The Customer Service Representative – FinTech Account is responsible for assisting customers with their financial technology products and services. The role involves handling customer inquiries, resolving account and transaction concerns, and providing accurate information...
- ...We are hiring Customer Service Representatives for a Voice International Account (100% onsite). In this role, you will handle inbound and outbound calls, assist customers with inquiries, resolve issues efficiently, and deliver excellent customer service. Applicants must...
- ...Description Provide exceptional customer service and support via phone, email, and chat. Resolve customer inquiries and complaints efficiently and professionally. Assist customers with product information and service-related questions. Maintain accurate records...
20000 - 25000 Php
...eCommerce Customer Service Representative (Day Shift) MCN Business Process Outsourcing Service Corp Pasig City, Metro Manila Customer Service - Call Centre (Call Centre & Customer Service) Full time ₱20,000 – ₱25,000 per month Now Hiring: eCommerce...- ...Respond to customer inquiries via phone, email, and chat in a timely manner. Provide accurate information about products and services to assist customers. Handle customer complaints and resolve issues professionally. Maintain customer records and document interactions...
- ...Description Assist customers with inquiries and resolve issues efficiently. Provide information about products and services to enhance customer experience. Maintain records of customer interactions and transactions. Collaborate with other departments to ensure...
- ...Customer Service Representative (Healthcare) QUALIFICATIONS At least High School Graduate/Senior High School Graduate At least 6 months call center experience required (Healthcare Account) Good communication and customer service skills Willing to handle inbound...
- ...Description Provide excellent customer service by addressing inquiries and resolving complaints effectively. Assist customers in product selection and purchasing processes. Maintain detailed and accurate records of customer interactions and transactions. Collaborate...
- ...Description Manage customer inquiries via phone, email, and chat. Provide accurate information about products and services. Resolve customer issues efficiently while ensuring a positive experience. Maintain detailed records of customer interactions and transactions...
- ...Description Provide exceptional customer service by responding to inquiries and resolving issues via phone, email, and chat. Maintain a positive and professional demeanor while assisting customers with their needs. Document customer interactions accurately and...
- ...Description Provide exceptional customer service support via phone, email, and chat. Resolve customer inquiries and complaints in a timely and professional manner. Maintain knowledge of products and services to provide accurate information. Document customer...
- ...Assist customers with inquiries and provide solutions to issues Maintain a positive, empathetic, and professional attitude Document... ...and Competencies: Proficient in English, excellent customer service skills, and call center experience preferred. Qualities and...
- ...Description Provide exceptional customer support via phone, email, and chat. Assist customers with inquiries and troubleshoot issues... ...and transactions. Collaborate with team members to enhance service quality. Stay updated on product knowledge and service...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Service Supervisor. Be the first to apply!
