Customer Service Representative
Full-time
Crescendo Staffing and Business Consulting Inc.
Job Opening: Call Center Agent (E-commerce Account) – Fairview Terraces
Location: Fairview Terraces, Quezon City, Metro Manila
Employment Type: Full-Time
Shift: Shifting Schedule
Job Description:
We are looking for enthusiastic and customer-oriented individuals to join our ramp hiring for our e-commerce call center account at Fairview Terraces. You will handle customer inquiries, process orders, provide support, and ensure an excellent customer experience.
Responsibilities:
- Handle inbound and outbound calls and customer inquiries professionally
- Assist customers with product questions, order issues, and complaints
- Provide accurate information about the e-commerce platform and services
- Document and report customer interactions in the system
- Collaborate with team members and supervisors to meet KPIs
Requirements:
- At least a High School graduate (College level preferred)
- Basic to good English communication skills in English and Filipino
- Customer-focused, patient, and solution-oriented
- Flexible to work on shifts including weekends and holidays
- Amenable to work onsite
- Can start ASAP
Benefits:
Employee Recognition And Rewards:
- Equity incentive plan
- Commission
- Performance bonus
Government Mandated Benefits:
- 13th month pay
- Employee loan
- Pag-IBIG Fund
- Paid holidays
Professional Development:
- Job training
Time Off And Leave:
- Sick leave
- Vacation leave
- Competitive salary with performance incentives
- Health insurance and other statutory benefits
- Career growth and training opportunities
- Friendly and dynamic work environment
Vacancy posted 14 hours ago
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