Client Support Analyst
Full-time
BlueMatrix
The Client Support Analyst acts as the initial point of contact for clients seeking assistance and oversees the initial triage, troubleshooting, escalation, and resolution of customer issues.
This role involves engaging with clients to address inquiries regarding products and implemented solutions, as well as troubleshooting and resolving issues while upholding high standards of customer service. Candidates must possess strong communication skills, and a curious solution-oriented mindset, ensuring that clients feel valued and respected. Moreover, Client Support Analysts are expected to be familiar with Linux systems, the basics of SQL, and Python or Perl scripting.
In addition to basic technical expertise, maintaining strong relationships with clients is crucial for fostering client loyalty and promoting product adoption. Successful candidates must demonstrate excellent time management, relationship-building, and organizational skills.
Shift/Hours:
Analyst 1: 6:00 PM - 3:00 AM ET, Thursday through Monday
6:00 AM - 3:00 PM PH Time
Analyst 2: 2:00 AM - 11:00 AM ET, Friday through Tuesday
2:00 PM - 11:00 PM PH Time
Vacancy posted 3 days ago
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