Client Growth Coordinator - (Fresh Graduate)

Key Responsibilities

Client Growth & Engagement

• Maintain strong, professional relationships with clients through regular communication.
• Assist in preparing proposals, pitch decks, presentations, and client documentation.
• Help identify upsell, renewal, and cross-selling opportunities in client accounts.
• Support client onboarding and kick-off processes for short-term projects.
• Gather, organize, and communicate client requirements to internal teams.

Project Coordination (1–3 Month Projects)

• Coordinate project timelines, deliverables, and milestones with internal teams.
• Maintain project trackers, documentation, reports, and logs.
• Schedule and document project meetings (agendas, minutes, and follow-up actions).
• Track task progress and ensure timely completion of assigned activities.
• Escalate blockers, risks, or issues to senior project managers or team leads.
• Ensure client expectations, scope, and timelines remain aligned throughout the project.

Delivery Support

• Assist internal teams with basic delivery tasks such as content uploads, documentation, and simple system configuration (WordPress, Moodle, etc.).
• Perform basic quality checks before sending deliverables to clients.
• Support preparation for demos, training sessions, and project handovers.
• Help ensure all deliverables meet client standards and internal quality criteria.

Qualifications

• Bachelor’s degree in Business, IT, Communications, Marketing, or related field.
• Experience in client-facing, coordination, or support roles preferred.
• Fresh graduates with strong communication and organizational skills are welcome to apply.
• Basic understanding of project management (Agile/Scrum is a plus).
• Strong communication skills (oral and written).
• Highly organized, detail-oriented, and proactive.
• Comfortable using tools such as Google Workspace, Trello/Jira, Zoom, WordPress, or Moodle.

Soft Skills

• Strong client orientation and relationship-building skills.
• Ability to manage multiple small projects at the same time.
• Fast learner with high ownership and accountability.
• Strong follow-through and commitment to completing tasks.
• Positive attitude and willingness to grow.

What We Offer

• Work experience across software development, IT consulting, and EduTech projects.
• Professional growth opportunities in project coordination and client management.
• Exposure to Agile methodologies and modern digital tools.
• Supportive environment with mentorship from senior consultants and delivery leads.
• Clear growth path toward Project Coordinator, Client Success Manager, or Account Manager roles.