Client Success Support - PHILIPPINES ONLY
12000 - 14400 $ per yearWEASSIST.IO
**Responsibilities of the Client Success Support:**
**Your responsibilities include:**
* **AI & Chatbot Management:**
* Leverage AI tools to enhance client support and operational efficiency
* Utilize and manage AI chatbots, ensuring seamless integration into daily workflows
* Assist in the creation, optimization, and management of AI chatbot functions
* Familiarity with at least one AI platform (e.g., ChatGPT, Gemini, Claude) and a strong eagerness to learn and implement AI-driven solutions
* **Outsourced Professional Supervision:**
* Track and manage team members’ activities, ensuring focus on a single assigned client
* Monitor application and website usage, email exchanges, and activity levels to ensure efficiency and compliance
* Conduct real-time performance checks, provide direct feedback, and send Slack messages to reinforce productivity
* Document and track improvement plans, ensuring accountability through follow-ups and check-ins
* **Productivity Tracking & Compliance:**
* Review the previous day’s productivity using Teramind or other tracking tools, flagging any behavioral concerns
* Prepare and compile monthly performance reports, identifying trends and actionable insights
* Conduct random check-ins to ensure team members adhere to company policies and are not engaging in unauthorized work
* **Process Adherence & Coaching:**
* Ensure all OPs follow established workflows, guidelines, and company processes
* Provide coaching and corrective guidance to align performance with company expectations
* Proactively address process gaps and recommend improvements to enhance operational efficiency
* **Reporting & Client Communication**
* Generate detailed reports on team performance, highlighting key trends, concerns, and areas for improvement
* Review end-of-day reports for accuracy and alignment with assigned tasks
* Client Calls & Issue Resolution:
* Conduct Teramind walkthroughs (Week 2 of onboarding) to familiarize clients with performance tracking
* Join client calls to explain key performance issues, alerts, and data insights
* Escalate unresolved or critical operational concerns to the Accounts Manager when necessary
* **Tech Stack**
* **Must-have:**
* **AI Software:**
* **AI Chatbot N8N.io**
* **ChatGPT**
* **Gemini**
* **Claude**
* **Hunger and ferocity to learn AI Tools**
* **Productivity Tracker:**
* Teramind (Highly Preferred)
* Hubstaff
* TimeDoctor
* **Nice-to-have:**
* Project Management Software:
* ClickUp (preferred)
* Asana
* Trello
* Monday.com
* SalesForce
* Slack
* G-Suite
* **Compensation**
* Fixed Rate Range; $12,000 - 14,400/yr
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