Flight Ticketing Agent - (No-Calls/Non-Voice Accounts) - CSR (M)
Full-time
Sapient Global Services
We are hiring Travel Customer Service Representatives to assist clients with bookings, itineraries, and travel inquiries. You will ensure smooth travel experiences and accurate information for every customer.
Responsibilities:
- Respond to travel inquiries via phone, chat, or email
- Assist with flight, hotel, or tour reservations
- Modify or cancel bookings as needed
- Document interactions and booking details accurately
- Escalate complex travel issues to supervisors
- Maintain quality, productivity, and customer satisfaction metrics
Schedule & Training:
- Shifts may include nights, weekends, and holidays
- Paid training on travel systems and company processes
Requirements:
- High School or Senior High School graduate (College preferred)
- Excellent English communication skills
- Customer-focused, detail-oriented, and solution-driven
- Basic computer skills
- Willing to work onsite in Metro Manila
Why Join Us
- Competitive salary with performance incentives
- Exposure to diverse travel accounts
- Mentorship, training, and opportunities for career growth
Job Types: Full-time, Permanent, Fresh graduate
Benefits :
- Company events
- Employee discount
- Health insurance
- Paid training
Vacancy posted 23 days ago
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