Email and Chat Support - Airline Ticketing Agent - CSR

We are looking for experienced Online Assistants to join our Travel Account team. The role involves assisting customers with travel bookings, changes, and inquiries. Key Responsibilities:

• Manage customer travel-related requests including bookings, cancellations, and itinerary changes using GDS tools (e.g., Amadeus, Sabre, Galileo).
• Provide professional and accurate assistance via email, chat, or ticketing systems.
• Ensure high levels of customer satisfaction and compliance with service standards.
• Accurately update booking details and maintain proper documentation.
• Resolve customer concerns efficiently while adhering to travel policies and procedures.

• At least 1 year of experience using GDS (Amadeus, Sabre, Galileo, or similar platforms).
• High school graduate (K-12), college level, or graduate.
• Strong written and verbal English communication skills.
• Detail-oriented with good problem-solving abilities.
• Willing to work onsite and on a fixed weekday schedule.

• Weekends off (Monday to Friday work schedule)
• Competitive salary and performance incentives
• Paid training and onboarding
• Career development opportunities
• Friendly and professional working environment