Customer Success Officer

CUSTOMER SUCCESS OFFICER:

Job Description:

• Overall responsibility of perfect implementation of all client payroll rules
• Stay updated on changing DOLE rules and updating the software accordingly
• Runs payroll for clients.
• Develop Excel back-ups for calculation.
• Automate payroll on the HCMS for all current clients
• Handles existing and new client’s data migration.
• Ensure successful On-boarding and Implementation of our Human Capital Management

Software (HCMS) for all Clients

• Work with other teams internally and at client’s end to ensure roadblocks are getting resolved
• Define the project plan for each implementation and ensure all timelines are met
• Interact with clients including site visits for implementation and maintain a good rapport
• Ensure timely resolution of all client concerns post implementation
• Promotes client loyalty
• Obtain understanding of client payroll rules and policies during implementation.
• Calibrate with the client on how each rule and policy is to be applied using historical payroll

calculation by the client.

• Highlight any discrepancies in historical calculation to the client.
• Confirm the client rules can be deployed in the software.
• Highlight any customization request by the client.
• Cross check automated payroll with Excel calculations.
• Provide ongoing support to client.
• Such other duties as may be designated or assigned by the Company as may be made known to

you Qualifications:  At least 2 years experience as Customer Success Officer in a Software as a Service Company leading at least 5 Implementation Analyst

• At least 2 years experience in software Implementation
• At least 2 years experience in calculating payroll for multiple clients.
• Knowledge of updated DOLE rules.
• Advance MS Excel Skills.
• Willing to travel for business trips to meet clients
• Strong analytical and planning skills
• Good communication and presentation skill