Logistics Supervisor - PH
28000 PhpFull-time
ZALORA SOUTH EAST ASIA PTE LTD
Logistic Supervisor
DescriptionSenior Executive, Logistics responsible for end-to-end 3PL operations performance monitoring , claims management , and billing/invoice validation and payment governance . The role ensures accurate parcel visibility and system status integrity , drives timely resolution of operational exceptions and claim incidents , and delivers cost control through strong invoice/claims processes and KPI management . Partners closely with internal and external stakeholders to identify trends, lead continuous improvement initiatives, and support cross-functional logistics projects that improve service performance and deliver savings.
Responsibilities
Operations / Performance Monitoring
- Daily monitor parcel locations and 3PL performance to ensure visibility and SLA adherence.
- Update systems with accurate, timely parcel status movements , ensuring data integrity for reporting and investigations.
- Coordinate with 3PLs and internal teams on problematic parcels and operational issues , managing escalations through closure.
- Analyze patterns and trends in delivery/returns performance , identifying recurring issues and gaps.
- Recommend and drive improvements for performance monitoring, handovers, deliveries, and returns.
- Support execution of internal and external performance improvement projects , ensuring actions are implemented and tracked.
Claims Management
- Own end-to-end 3PL claims management , including filing, investigation, validation, resolution, and closure.
- Review claim incidents and provide resolutions , including root-cause analysis and corrective/preventive actions.
- Develop and continuously improve claims SOPs/policies , ensuring consistent handling and audit readiness.
- Coordinate with stakeholders (3PLs, warehouse/operations, finance, customer service, regional teams) to resolve claims efficiently.
Billing / Invoice & Payment Management
- Manage end-to-end 3PL invoice validation and payment , ensuring accuracy, completeness, and timeliness.
- Develop and improve SOPs/policies for invoice validation and payment controls , reducing billing errors and leakage.
- Track and report billing-related KPIs , such as invoice timeliness, accuracy, absorption, and savings.
Analytics & Continuous Improvement / Projects
- Run logistics analyses (cost/benefit, cost optimization, delivery/returns performance, forecasting, feasibility) to support decisions and improvements.
- Identify opportunities and propose solutions to improve cost, service performance, and process efficiency.
- Lead and support logistics projects , coordinating cross-functionally with internal/external and local/international stakeholders.
Systems & Configuration
- Maintain logistics-related system settings/configuration , ensuring processes and status flows are correctly set up and controlled.
Requirements
- Preferably 2-3 years experience in logistics operations
- Excellent verbal, written and interpersonal communication skills
- Must excel at multitasking and pay great attention to detail
- Advanced knowledge of Microsoft Excel
- Dynamic and proactive, with a high level of passion to learn new things and adapt to a challenging task
Salary Range : Salary range: PHP 28,000 per month (final offer depends on experience).
Vacancy posted 12 days ago
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