Call Center Representative
Full-time
RSD Human Resource Management Consultancy
- Handle incoming customer calls and provide assistance based on their inquiries.
- Maintain a high level of customer satisfaction through effective communication.
- Document and report customer feedback for service improvement.
- Assist in resolving product or service issues in a timely manner.
- Collaborate with team members to enhance service delivery.
- Educational Qualifications: Bachelor’s degree in a relevant field preferred.
- Experience Level: Entry-level (0–2 years).
- Skills and Competencies: Strong command of English language, excellent customer service skills, and familiarity with call center operations.
- Qualities and Traits: Empathetic, patient, and able to handle challenging situations calmly.
- Responsibilities and Duties: Ability to follow scripts and protocols while offering personalized service.
- Working Conditions: Fast-paced environment with the requirement to handle multiple calls throughout the shift.
Requirements
Vacancy posted 21 days ago
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