Customer Service Representative
Full-time
Staff Outsourcing Solutions
- Friendly and active conversations with customers via live-chat, and email in compliance with company standards
- Assist customers/patients with our online sign-up process
- Analyze customer complaints and provide appropriate corrective actions/resolutions
- Verify IDs and other sensitive patient information of new patients
- Maintain HIPAA compliance when advising customers and patients or handling their personal data
- Must be knowledgeable of Patient Rights (state variable)
- Assist patients with uploading their medical documentation and alerting their appropriate medical provider
- Navigate customers through technical issues and flag any repeated issues to Leads or Director
- Inform patients on what to expect during their appointments and provide basic education on company services
- Learn and maintain an understanding of state Cannabis regulations specific to delivery and medical recommendations in all states (20 currently)
- Stay up to date with the latest cannabis-related research studies and findings and integrate this new knowledge when assisting customers
- Communicate customer feedback to Leads and provide feedback on how to improve our processes in order to serve our customers better
- Assist in any orders by communicating between dispensaries and patients
- Assist any affiliate dispensaries with their patient medical requests/changes
- Respond to any healthcare providers' requests and patient-related questions
- Maintain response times of 45s or less
- Maintain a CS rating of 93% or more
- 2+ years of customer service experience, phone service preferred
- Excellent verbal and written English Communication Skills
- Average Typing Speed of 60 WPM and above
- Knowledge of e-Commerce, Retailing, and Sales is a plus but not required
- Excellent and able to Multi-task on the following:
- Answering email and chat inquiries
- Able to do calls for Callbacks
- Fast learner & highly trainable with good analytical skills
- Team player and able to work with less supervision
- Knowledge using Microsoft Excel Files
- Good problem solver & has a Positive attitude
- Must be willing to work graveyard shifts and holidays
- Well-organized, Responsible, and has initiative
- Excellent time management skills
- Ability to prioritize and meet various deadlines
- Independent with a positive work ethic and passion to succeed
- Willing to start immediately
- Competitive Compensation package with Salary Appraisals
- Equipped with the latest technologies
- Monthly Incentive Rewards on successful orders and Attendance Productivity
- Offers Full-time employment and Career Growth
- Easily accessible from almost any part of the Metro Cebu area.
- One-day Application Process only
- Service Incentive Leaves Upon Regularization
- Attendance Productivity Incentives
- Additional Hazard Pay within Qualifying Hours
- Stable Job with Salary Appraisals
- Holiday and Night Differential Premium Pay Rates
- Job Promotion is highly possible... if YOU have the drive.
- HMO/Health Insurance
- Work-Life Balance
- Free Pre-hiring Medical Laboratories
- Location: 7F MDCT Building, Leyte Loop, Cebu Business Park, Mabolo Cebu City
Why apply with us?
How to Apply
For those interested, respond to this post with your updated resumes and contact details for a possible preliminary screening and interview scheduling. Walk-in applicants are welcome to drop by our office from 10:00 AM until 7:00 PM, Monday to Friday only. Bring a copy of your updated resume & valid ID.
*Note: To be fair to all job seekers, we adopted a ‘first come first serve’ policy on our HR staff and recruitment administration. Please be advised that we may temporarily halt our recruitment process without further
Vacancy posted 18 days ago
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