Level 2 IT Support
Full-time
VBP
Overview of the Role
The Level 2 IT Support is responsible for delivering advanced technical assistance to end-users and internal IT teams. This role focuses on diagnosing and resolving complex technical issues, ensuring timely escalation when necessary, and maintaining exceptional customer satisfaction.
Main duties include:
- Provide timely and effective technical support to end-users via email, chat, or in-person.
- Troubleshoot and resolve escalated IT issues related to hardware, software, network, and peripherals.
- Diagnose and resolve complex technical problems with a focus on minimizing downtime and ensuring high levels of productivity.
- Monitor system performance and ensure compliance with security policies and procedures.
- Participate in IT projects, such as system upgrades, software deployments, and infrastructure changes.
- Manage customer expectations and ensure timely resolution of IT issues in accordance with service level agreements (SLAs)
- Document technical procedures, troubleshooting steps, and solutions for knowledge sharing and future reference.
- Provide training and guidance to end-users on IT best practices, security protocols, and efficient use of technology resources.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or related field preferred.
- Minimum of 2-3 years of experience in IT support or related roles.
- Strong technical skills in troubleshooting hardware, software, and network issues.
- Proficiency in operating systems (Windows, macOS, Linux) and productivity software (Microsoft Office, G Suite).
- Familiarity with the ITIL framework and best practices in incident management and service delivery.
- Excellent communication skills with the ability to convey technical concepts to non-technical users.
- Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are a plus.
Benefits
- 500K per incident HMO coverage + Dental & Optical benefits
- 2-week paid Christmas vacation
- Electricity & Data subsidies
- 25K Educational Assistance
- Training and equipment will be provided
- Fixed Schedule of Mon-Fri from 7 AM to 4 PM
- Additional details will be discussed during the Job Offer stage.
Vacancy posted a month ago
Similar jobs that could be interesting for youBased on the Level 2 IT Support in Cebu City vacancy
- ...Overview of the Role The Level 1 IT Support serves as the first point of contact for users seeking technical assistance with software applications... ...500K per incident HMO coverage + Dental & Optical benefits ~2-week paid Christmas vacation ~ Electricity & Data subsidies...
- ...build remarkable experiences that employees love. Today Benifex supports more than five million employees in over 3,000 organisations... ...during probation than a hybrid working pattern (3 days in office, 2 days WFH), we will try to be flexible and accommodate your needs...
16000 - 20000 Php
...Location : 8th floor Skyrise 4B Building, IT Park, Lahug, Cebu City, Cebu Key Responsibilities... ...bonus of 5,000php Risk allowance of 2,000php Perks and other benefits:... ...not be applicable to all. Depending on the level of experience, educational background and...- ...Infrastructure issues. Provide technical support to end users, resolving hardware and... ...problems and solutions. Maintain service level agreements (SLA). Handle routine system... ...Work with Security and Compliance to ensure IT infrastructure compliance with organizational...
- ...work environment that our employees can be proud of. We want all of our employees to proudly say, "I work at Select VoiceCom, and think it's a great place to work!" The owners and managers at SVC care about their employees and listen to their feedback. All of our company...
- 募集要項 業務内容 会社概要：東アジア諸国で最大級かつ大手ソフトウェア企業の一つが、セブに第2のITハブを拡大しました。この東アジア企業は現在、フォーチュン500企業にITサービスやウェブ開発を提供しています。クラウドコンピューティングや人工知能などの多様なITサービスを提供し、デジタルトランスフォーメーションにおける最良のプレイヤーとされています。職種： 日本語ITプロジェクトマネージャー 業種： ソフトウェア会社 勤務地： セブ市 給与： Php 120,000～140,000 勤務時間： 日勤（午前8:00...
- ...exciting journey! Main responsibilities include: Maintains the Desktop Workstations Inventory and tagging of IT assets Handle 1st Level Support to End Users Installing and configuring computer hardware operating systems and applications Requirements...
- ...Uses data organizing and coordination skills to perform business support or technical work. Requires vocational training,... ...access or download the form . Complete the form and then email it as an attachment to ****@*****.*** . You may also click...
775000 $ per day
...critical business systems. Summary: As an Application Support Engineer, a typical day involves investigating and resolving issues... .... - Experience in maintaining and supporting enterprise-level workforce management solutions. - Familiarity with troubleshooting...- ...Service Manager - Multilingual Support is responsible for the day-to-day... ...European language markets. It acts as a hands-on operational... ...drive fact-based decisions. 2. Customer Experience & Commercial... ...performance is owned at the right level. 4. Continuous Improvement &...
- COMPANY PROFILE: One of the leading Japanese IT companies in Cebu. This Japanese owned IT provides web development services and IT services to Japanese and Filipino local firms in the Philippines. This company operates in Cebu providing Japanese qualityCebu City20 days ago
- ...Job Title: IT Service Desk (Remote) About the Client: A Managed Office Provider... ...the first point of contact for technical support, assisting users with hardware, software,... ...higher tier support. Assist users with Level 1 Service Desk requests such as password resets...Remote job
- ...Customer Support Specialist Comp: 1200-1600 USD Search: South Africa & Philippines Hours 9:30am -6:00pm EST 2 interviews and a written assessment About the Role: We are seeking... ...-time position that requires a high level of English proficiency, as well as...
- ...Job Title: IT Supervisor (Cebu) Overview: STAFFVIRTUAL is seeking a hands-... ...system performance, ensuring timely technical support, and managing IT assets, inventory, and... ...~3 to 5 years of IT experience, with 1 to 2 years in a supervisory or team lead role....
- ...Overview of the Role The SaaS Support focuses on enabling teammates through effective troubleshooting, training, and implementation... ...A graduate with a Bachelor's degree in any field ~ At least 2 years of experience in a similar role ~ Proven experience administering...
- ...submitting their request through this form that must be downloaded: click here to access or download the form . Complete the form and then email it as an attachment to ****@*****.*** . You may also click here to access Conduent's ADAAA Accommodation Policy ....
- ...Job Title: L1/L2 Service Desk Support (Remote) About the Client: Is a Managed IT Service Provider (MSP) in the Denver Metro area. They specialize in providing... ...We seek a dedicated Service Desk Associate Tier 1/2 to join our team. The ideal candidate will have at...Remote job
- ...Turn data into insights that support smarter business decisions. Hi! We're Smartsourcing, and we're looking for a Junior Finance... ...organized, and submitted accurately and within agreed timelines. It also assists with the preparation of recurring reports, including...
775000 $ per day
...Job Description Mid-level Spring Boot Developer Attend daily team meeting to review progress and discuss upcoming tasks Responsible... ...development opportunities Provide technical guidance and support to the team members to ensure the deliverables are of high...775000 $ per day
...capabilities. - Monitor system performance and proactively address potential issues. - Develop and implement best practices for system support and maintenance. Professional & Technical Skills: - Required Primary Skill: Expert proficiency in MicroStrategy Business...775000 $ per day
...feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications...- ...critical role in protecting an organization’s IT infrastructure, systems, and networks from... ...enter cybersecurity from: • IT support • Network administration • System administration... ...: 1. IT Support / Network Technician 2. Cybersecurity Specialist 3. Security...
CrownRegency Hotel
Cebu City20 days ago - ...Job Title: Senior IT Specialist (Cebu) Overview: STAFFVIRTUAL is seeking a hands-on Senior IT professional to support and maintain daily IT operations. This role focuses on advanced troubleshooting, system administration, and ensuring the reliability of IT...
- ...Job Type: Remote | Commission-Only Job Summary: We are seeking an experienced and results-driven IT US Recruiter to join our team on a fully remote, commission-based model. This role is ideal for professionals who thrive in a performance-driven environment and...
- ...sales pipeline within the assigned region. This role builds lasting client relationships, identifies business opportunities, and supports forecasting, CRM updates, and contract coordination to achieve revenue targets and customer retention. Job Qualifications...
- ...As a Call Center Agent, your role involves supporting customers through phone calls. You will be responsible for resolving inquiries, troubleshooting problems, and providing exceptional service with a courteous and professional demeanor. Job Qualifications Requirements...
- ...discussed during the job offer • Guaranteed 1-Day Hiring Process Qualifications: • At least Senior High School Graduate • Completed 2 years in college or College Graduate • With at least 6 months BPO experience • We also accept SHS graduates and College Graduates...
775000 $ per day
...contributing to the design, coding, and testing of cloud-based solutions. -Support REST API development and PL/SQL scripting. -Collaborate with... ...on-premise systems to Oracle Cloud (or similar platforms) 2. Cloud-Native Architecture: Designing scalable solutions on OCI....20000 - 30000 Php
...Description: Executive Assistant (Customer Support & QuickBooks Experience) Who We Are:... ..., preferably supporting high-level executives. ~ At least 2 years of experience in Customer Support... ...serve customers better. Since inception, it has grown to offer cross segment of...- ...Education. At least High School or Senior High School Graduate Basic computer literacy Good Communication skills. Why Join Us Paid Training. Competitive Salary + Bonuses HMO and Other Benefits Career Growth Opportunities Fun and Supportive Team Environment....
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Level 2 IT Support. Be the first to apply!
