IT Support Technician
RemoteVA PH
Cebu City
- Remote job
Job Title: IT Support Technician (Remote)
Schedule: Monday–Friday | 9:00 AM – 5:00 PM EST
Location: Remote
Job Description
We are looking for a skilled Remote IT Support Technician to join our Managed Service Provider (MSP) service desk team. In this role, you will be the first point of contact for client end users, providing technical support and resolving day-to-day IT issues in a fast-paced, ticket-driven environment.
The ideal candidate has previous experience working for a North American MSP , excellent troubleshooting skills, and hands-on experience supporting Microsoft environments, networking, and remote management tools.
Responsibilities
- Provide first-level technical support via phone, email, and remote access.
- Troubleshoot and resolve Windows, Microsoft 365, Azure, and networking issues.
- Manage and prioritize support tickets through ConnectWise PSA.
- Perform remote device monitoring and maintenance using ConnectWise RMM.
- Administer Microsoft 365 accounts, including user creation, licensing, password resets, and permissions.
- Assist with Microsoft Azure administration and user management.
- Troubleshoot printers, VPNs, internet connectivity, and hardware/software issues.
- Monitor backups, endpoint security, and system health.
- Escalate complex issues to senior engineers when necessary.
- Document troubleshooting steps and maintain accurate ticket notes.
- Deliver excellent customer service while meeting SLA requirements.
Requirements
- Previous experience working for a North American Managed Service Provider (MSP) is required.
- 2+ years of IT Help Desk or IT Support experience.
- Strong knowledge of:
- Windows 10 & Windows 11
- Microsoft 365 Administration
- Microsoft Azure
- Windows Server
- Networking (DNS, DHCP, TCP/IP, VPN)
- Experience working in a ticket-based support environment.
- Excellent troubleshooting and problem-solving skills.
- Strong verbal and written English communication skills.
- Ability to manage multiple support requests simultaneously.
- Reliable internet connection and dedicated remote workspace.
Required Software Experience
- ConnectWise PSA
- ConnectWise RMM
- Auvik
- Nerdio
- Microsoft Azure
- Microsoft 365
- Veeam
- SentinelOne
- Huntress
- BlackPoint Cyber
- Windows Server
Vacancy posted 27 days ago
Similar jobs that could be interesting for youBased on the IT Support Technician in Cebu City vacancy
- ...Overview of the Role The Level 1 IT Support serves as the first point of contact for users seeking technical assistance with software... ...such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent are desirable but not required. Willingness...
- ...Overview of the Role The Level 2 IT Support is responsible for delivering advanced technical assistance to end-users and internal IT teams. This role focuses on diagnosing and resolving complex technical issues, ensuring timely escalation when necessary, and maintaining...
- ...understanding. Responsibility Statements Provides onsite end-user support. Installs applications. Manages hardware/software... ...access or download the form . Complete the form and then email it as an attachment to ****@*****.*** . You may also click...
7 $ per hour
...U.S.-Based Technology Startup Seeking IT Helpdesk Specialists Location: Remote (Applicants Must Be Based in the Philippines)... ...Africa, Australia, and New Zealand. As the customer base grows, the support team needs broader coverage outside traditional U.S. business...- ...Job Description: The OS installation service is provided for international and local employees in the region; Provide IT technical support for office software and desktop faults for international employees and local employees in the corresponding area; Provides...
35000 - 50000 Php
...connectivity, networking, VoIP, and managed IT solutions to multi-location businesses... ...matter. We are building a world-class Cebu support team and are looking for driven,... ...responding to alerts, coordinating field technicians, and ensuring customer environments stay...- ...The Entry-Level IT Security Analyst provides first-line review and analysis of alerts generated by Wazuh, Bitdefender, and other approved... ...-system logs, ticket history, asset records, and approved supporting tools before forming an assessment. Affected Equipment Inspection...
- ...The Project Support Officer will be tasked with actively supporting the delivery of Change, Delivery and Process (CDP) Portfolio to ensure... ...queries. Requirements ~ Bachelor’s degree in Business, IT, or Finance but not essential dependent on experience. ~2+ years...
- ...identifying potential clients, understanding their needs and offerings IT solutions that align with their business objectives. The primary... ...revenue targets. Duties and Responsibilities: 1. Customer Support: Provide excellent customer service by responding to customer...
- ...Schedule: Monday to Friday, Dayshift R ole Overview The IT Senior Manager is responsible for leading the organization's... ..., business systems, cybersecurity, and technology operations to support business objectives. This role oversees the delivery of reliable...
- ...The Technical Support Specialist II is responsible for advanced troubleshooting, configuration, and resolution of complex DISH SmartBox... ...Support Serve as primary escalation point for Level 1 technicians. Troubleshoot advanced IPTV, SmartBox, and video distribution...
- ...Troubleshoot Network Infrastructure issues. Provide technical support to end users, resolving hardware and software issues efficiently... ...a resolution. Work with Security and Compliance to ensure IT infrastructure compliance with organizational policies, procedures...
80000 - 95000 Php
...Employment Agency: BSA Solutions Inc. Job Title: IT - Business Intelligence Developer Location: FLB Corporate Center - Archbishop... ...enhancements. This position provides technical advisement to support project initiatives while maintaining system integrity....- ...across 40+ sites, our teams work in diverse fields such as Product Innovation, Software Development, Game Presenting & Hosting, IT Support, Facility & Studio Operations, and other sup- port services. At Evolution, our dynamic and creative environment provides exceptional...
- ...varying industries, such as real estate, IT, and business process outsourcing, to name... ...high-quality service and great customer support. To deliver the best customer experience... ...within our group we require Fiber Optic Technicians with various levels of experience to...
- Qualifications Minimum 2 years of Help Desk or IT Support experience, preferably in a law firm or professional services environment. Bachelor's degree in Information Technology, Information Systems, Computer Science, or a related field preferred; equivalent experience...
TAHCHE Outsourcing Services
Cebu Citya month ago - ...The Technical Support Specialist I is responsible for providing first-line technical support for DISH SmartBox, IPTV systems, guest room... ...paced environment Preferred Certifications CompTIA A+ CompTIA IT Fundamentals (ITF+) HDI Support Center Analyst (SCA)...
775000 $ per day
...Digital Assistant. -Participate in agile development teams, contributing to the design, coding, and testing of cloud-based solutions. -Support REST API development and PL/SQL scripting. -Collaborate with cross-functional teams to embed LLM and AI-driven capabilities into...775000 $ per day
...service identifying and solving issues within multiple components of critical business systems. Summary: As an Application Support Engineer, you will spend your day investigating and resolving issues across various components of essential business systems. Your...775000 $ per day
...service identifying and solving issues within multiple components of critical business systems. Summary: As an Application Support Engineer, you will spend your day investigating and resolving issues across various critical business systems. Your role involves...20000 - 23000 Php
...individuals to join our team. In this role, you will provide support to customers across several brands within the group. Your tasks... ...you can choose your domain name We welcome talent in all its diversity. Your gender, background, age, beliefs, or personal story...- ...Role Overview We are seeking an experienced Technical Support Supervisor to lead and develop a high-performing customer-facing technical support team. This role combines people leadership, technical escalation management, performance coaching, workforce coordination...
- ...Uses data organizing and coordination skills to perform business support or technical work. Requires vocational training,... ...access or download the form . Complete the form and then email it as an attachment to ****@*****.*** . You may also click...
775000 $ per day
...ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Pricing Support Sr Analyst WORK SETUP: Hybrid OVERALL PURPOSE: Under general supervision... ...systems. RESPONSIBILITIES: • Understanding a pricing model and its metrics • CFM tools and digital technology • Working as a team •...- ...submitting their request through this form that must be downloaded: click here to access or download the form . Complete the form and then email it as an attachment to ****@*****.*** . You may also click here to access Conduent's ADAAA Accommodation Policy ....
- ...Career Land Center is expanding into the IT sector and is seeking a motivated professional to help grow our client base across the United States. We provide recruitment and staffing services and are looking for someone who can connect us with companies in need of IT talent...
- ...Eram Talent is seeking a skilled High Voltage Technician specializing in Electrical Maintenance to join a leading company in Saudi Arabia... ...upgrades, expansions, and water infrastructure projects. Support installation, commissioning, and testing of electrical equipment...
- ...are looking for a Customer Service Manager to join our English Support organization in Cebu. Working closely with the Head of English Support... ...the English Support SOP in full, including the reasoning behind its routines and requirements. • Ensure Team Leads and agents...
- ...COMPANY PROFILE: One of the leading Japanese IT companies in Cebu. This Japanese owned IT provides web development services and IT... ...it as the fastest growing IT firm Position: Japanese Helpdesk Support Company Industry: IT Company Work Location: Cebu City Salary:...
- ...Job Overview We are looking for German Support Agents to provide Level 1 back-office support through chat and email channels. This role is ideal for candidates with basic to intermediate German proficiency, especially in written communication, who can assist customers...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to IT Support Technician. Be the first to apply!
