Customer Support Officer (Japanese)
Salve.Inno Consulting
Work Model: Fully Remote
Employment Type: B2B Services Agreement or Freelance Contract
About the Role
We are looking for a Japanese-speaking Customer Support Officer to join an international FX/CFD brokerage. In this role, you will support clients throughout their trading journey, from account opening and onboarding to resolving account, platform, and technical queries.
You will work closely with internal teams to ensure a smooth customer experience and contribute to improving client satisfaction and business growth.
Key Responsibilities
Support clients with trading account opening, maintenance, and onboarding
Respond to customer enquiries via email, phone, and internal support channels
Conduct welcome calls and follow up with clients to ensure a high level of customer satisfaction
Provide guidance on the company’s trading platforms, products, and services
Handle account, administrative, and back-office related enquiries
Assist clients with technical issues, including MetaTrader troubleshooting
Manage customer complaints professionally and ensure effective, timely resolution
Collaborate with internal departments to resolve customer issues efficiently
Escalate complex or sensitive cases to the appropriate teams when necessary
Support selected marketing activities, including campaign translation and event coordination
Educate clients on product features and platform functionality
Identify opportunities to improve the customer experience and contribute ideas that support business growth
Requirements
Native or fluent Japanese , both written and spoken
Fluent English , minimum B2 level
University or college degree
Excellent communication and interpersonal skills
Good working knowledge of MS Office
Comfortable working with CRM systems, email platforms, and various computer applications
Previous experience in customer support and/or working with CRM and support tools
Ability to work independently while also being an effective team player
Strong problem-solving skills and the ability to remain calm under pressure
Ability to manage multiple tasks, meet deadlines, and maintain a high level of attention to detail
What We Offer
Competitive remuneration based on qualifications and experience
Fully remote work
Opportunity to join an international FX/CFD brokerage
Dynamic and multicultural working environment
Opportunities for professional development and career growth
Exposure to international clients, financial markets, and trading technologies
And many more benefits!
825000 Php per year
...Executive Support Officer Location: Remote Experience: Minimum of 5 Years Engagement Type: Full-time Who we are Nisje Limited... ...Conduct research on business, operational, regulatory, customs, vendor, compliance, market, and organizational matters as requested...700 $
...Customer Support Associate – SeatGeek Job Description Location: Remote – Philippines Expected Start date: October 19, 2026 Working hours: 8AM - 5PM EST Working days: 5 working days in a week with 2 days off in a row Compensation: $700 per month About...Remote job- ...just getting started. How You'll Make an Impact: As a Customer Support Coach, you will be the voice of, and advocate for our... ...long weekend every month Fully Paid Parental Leave Home office stipend based on country of residency Professional development...
500 $
...About the Role ToonPay is seeking two (2) experienced Support Managers based in the Philippines to join our fintech/crypto team immediately. You will oversee customer inquiries related to crypto payments, debit cards, and transaction troubleshooting. Key Responsibilities...- ...As a Customer Accounts Officer, you excel in managing customer billing and accounts processes, ensuring accuracy, transparency, and efficiency... ...the scenes to reconcile reports, maintain customer data, and support seamless account operations, contributing significantly to...
700 - 850 $
...About the Company Sagan represents growing US-based businesses across a variety of industries, supporting their operations through skilled remote professionals in customer support, administration, operations, marketing, and recruiting. These businesses value strong...- ...We’re hiring a Customer Support Specialist to support US-based HVAC businesses by handling customer inquiries, scheduling, and service coordination. You’ll play a key role in ensuring customers receive timely, professional support while helping operations run smoothly...
- ...logistics solutions to businesses across the U.S. Our success depends on efficient operations, accurate systems, and responsive customer support. As we grow, technical reliability and customer-facing system support are critical to maintaining high service standards....
- ...We are looking for a B2C Customer Support Specialist to join our team and provide exceptional support to customers on a rapidly growing online marketplace. As one of the first points of contact for customers, you will be responsible for responding to enquiries, building...
- ...About the Role: We are seeking a full-time Customer Support & Marketplace Engagement Specialist to join our team. This role will be primarily responsible for managing marketplace Q&A and review responses across platforms such as the App Store and Shopify, while also...
- ...work environment for our team. Position Overview RecruitGo is on the lookout for a proactive and tech-savvy Technical Customer Support Specialist - L1 to join our growing team! As a frontline support expert, you’ll guide users through technical issues,...
- ...Job Summary We are seeking an experienced and customer-focused Home Services CRM & Customer Support Specialist to support the daily operations of our home... ...experience in customer service, CRM administration, or office support. ~ Hands-on experience with Home Services...
- ...We’re Hiring: Japanese Speaking Supplier Operations Specialist!... ...and career growth in a vibrant office environment? We got you covered... ...operational check sheets Resolve customer concerns with partners and... ...~ Tech-on-wheels Support ~ Participate and join our...
- ...ZigZag is looking for a Head of Customer Support Operations to join our team! About the role The Customer Service Manager is responsible... ...customer service systems, reporting tools and Microsoft Office or similar software. Willingness to work with the Australian...Remote job
- ...Philippines, and they are looking for a skilled front line chat support agent for their software solution. Take this amazing... ...Overall purpose and responsibilities of the role: The Customer Success Assistant will help support and guide new and existing...
- ...required: Set up and manage Intercom from the ground up, including inbox structure, workflows, routing rules, automations, and customer support processes. Configure and optimize AI agents, chatbots, and automation tools to improve response quality, efficiency, and...
- ...Japanese Bilingual Renewals and Reporting Analyst (APAC) ~202604467... ...benefits business support on both a global and local level... ...effectively on teams both in the office and virtually across regions... ...on mathematics or business Customer service experience is required...
- ...Overview RecruitGo is seeking a Sales Support Specialist to join our dynamic team.... ...submission deadlines. Assist in reviewing customer proposals to ensure alignment with sales... ...duties as assigned by the Chief Revenue Officer. Qualifications Proven...
- ...focus on innovation, product excellence, and customer-centric decision-making. We encourage... ...About: We are looking for a Resident Support Specialist for a Property management client... .... Systems: Proficient in Microsoft Office Suite (Outlook, Excel, Power BI)....
- ...Provide prompt and professional chat support to customers. Resolve customer inquiries and issues effectively through chat. Document interactions... ...to manage multiple chats simultaneously. Working Conditions: Comfortable working in a remote or in-office environment....
- ...Deliver polite, skilled, and effective customer service via both incoming and outgoing phone interactions, email, chats, sms, and other... ...graveyard and can start training immediately Has an existing home office setup with a conducive work environment Computer or laptop...
- ...Role Overview The Customer Support Team Lead – AI Support Operations will be responsible for leading the customer support team while driving the successful implementation, optimization, and expansion of AI-powered customer support conversations. This role is not...
- ...emotional distress, and interpersonal conflicts. # Offer emotional support and advice to clients, helping them adjust their mindset and... ...on developments in emotional counseling field. # For home office: Personal laptop/ desktop, broadband network stability. # Educational...
1000 - 1500 $
...Operations Support Coordinator - (HR72240) Location: Remote (Philippines) Salary Range: 1000 - 1500 USD/month Work Schedule... ...recommend practical solutions. ~ Proficiency with Microsoft Office or Google Workspace. ~ Ability to quickly learn new software,...- ...various sectors. We are committed to delivering exceptional customer service and building strong relationships with our clients. Our... ...seeking a remote IT Administrator to provide on-call technical support for a low-volume support environment (approximately 1-2 calls per...
- ...We’re Hiring: Provisioning Officer! Looking for a role that fosters collaboration, creativity... ..., and upgrading/migrating existing customers Submission and managing the delivery... ...internet connection Tech-on-wheels Support Participate and join our CS Social Clubs...
- ...performance and resolve issues affecting SEO health. Track KPIs (traffic, conversions, CPL, ROI) and provide actionable insights. Support website design, UX, and landing page optimization for better conversions. Maintain dashboards in GA4 and Looker Studio for...
- ...movement simple, fast, and accessible for everyone. As an Application Support Analyst, you'll play a critical role in delivering on that promise by ensuring our platforms run reliably and our customers can send and receive money without interruption. The Application...
- ...RESPONSIBILITIES : • Engage with user via chat to provide support and solutions to their inquiries • Build strong relationships... ...• Effectively communicate with team members to ensure seamless customer service experiences • Document user interactions and feedback...
- ...We’re Hiring: ERP Support Analyst! Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered! We are currently on the lookout for a new ERP Support Analyst to join our team at Cloudstaff, the...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Support Officer (Japanese). Be the first to apply!
