Customer Service Representative (Non-Voice)
Temporary
Risewave Consulting Inc.
Job Description:
We are looking for a detail-oriented and customer-focused Non-Voice CSR to handle customer interactions across email, live chat, and social media platforms. The ideal candidate should be able to provide timely resolutions while maintaining high-quality service standards.
Key Responsibilities:
- Acknowledge and respond to customer inquiries via email, chat, and social media in a timely manner
- Resolve basic inquiries and handle assigned transactions efficiently
- Process policy change requests through OWB case creation and route to the appropriate Operations Business Unit
- Coordinate inquiries and investigation requests with the Operations team
- Escalate complaints to the Feedback Management Specialist when necessary
- Provide timely updates and feedback to customers regarding their concerns
- Meet daily and monthly productivity targets, ensuring required turnaround times are achieved
- Maintain accurate case records to support knowledge base development
- Assist in preparing administrative reports related to non-voice transactions
Qualifications:
- At least 1 year of experience as a Customer Service Representative (Non-Voice)
- College graduate
- Strong written communication skills
- Ability to handle multiple customer inquiries efficiently
Vacancy posted 17 hours ago
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