Customer Support Back-Office Officer
Full-time
J-K Network Services
The firm, established in 2006, develops comprehensive freight forwarding services tailored to meet customer needs and provides high-quality, consistent services that exceed customer expectations.
POSITION: Customer Support Back-Office Officer
INDUSTRY: Logistic Company
WORK LOCATION: Binan Laguna
WORK SCHEDULE: Monday to Friday
SALARY: Php18,000-Php25,000
WORK SET UP: Work on site
BENEFITS:
HMO
Government benefits
13th Month Pay
Sick Leave
Government benefits
Job Requirements:
Bachelor’s degree holder
With at least 1-2 years of experience as a Customer Service Staff
Amenable to work in Technopark, Binan Laguna
Can attend face to face interview
Can start as soon as possible
JOB RESPONSIBILITIES
Handles daily back-office customer service operations, responding to client inquiries via email and phone
Ensures all customer requests are addressed in a timely, accurate, and professional manner
Provides support to team members by sharing product knowledge, best practices, and process guidance
Prepares and maintains reports on inquiry volumes, resolution times, customer feedback, and service trends
Acts as a key point of contact for escalated back-office customer concerns, working toward effective resolution
Look for Ms. Riva
RECRUITMENT PROCESS (Face to Face)
Initial Interview
Final Interview
Job Offer
Vacancy posted 21 days ago
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