Customer Support Back-Office Officer
Full-time
J-K Network Services
The firm, established in 2006, develops comprehensive freight forwarding services tailored to meet customer needs and provides high-quality, consistent services that exceed customer expectations.
POSITION: Customer Support Back-Office Officer
INDUSTRY: Logistic Company
WORK LOCATION: Binan Laguna
WORK SCHEDULE: Monday to Friday
SALARY: Php18,000-Php25,000
WORK SET UP: Work on site
BENEFITS:
HMO
Government benefits
13th Month Pay
Sick Leave
Government benefits
Job Requirements:
Bachelor’s degree holder
With at least 1-2 years of experience as a Customer Service Staff
Amenable to work in Technopark, Binan Laguna
Can attend face to face interview
Can start as soon as possible
JOB RESPONSIBILITIES
Handles daily back-office customer service operations, responding to client inquiries via email and phone
Ensures all customer requests are addressed in a timely, accurate, and professional manner
Provides support to team members by sharing product knowledge, best practices, and process guidance
Prepares and maintains reports on inquiry volumes, resolution times, customer feedback, and service trends
Acts as a key point of contact for escalated back-office customer concerns, working toward effective resolution
Look for Ms. Riva
RECRUITMENT PROCESS (Face to Face)
Initial Interview
Final Interview
Job Offer
Vacancy posted a month ago
Similar jobs that could be interesting for youBased on the Customer Support Back-Office Officer in Laguna vacancy
- ...freight forwarding services tailored to meet customer needs and provides high-quality,... ...customer expectations. POSITION: Customer Support Supervisor INDUSTRY: Logistic Company... ...at least 1 to 2 years’ experience in back-office customer service operations Amendable...
- ...develops comprehensive freight forwarding services tailored to meet customer needs and provides high-quality, consistent services that... ...Bachelor’s degree holder With at least 1 experience in back-office customer service operations Amendable to work on site Amendable...
- ...forwarding, warehousing, distribution, and customs coordination, ensuring that goods move... ...on time. Position: Customer Service officer- logistic Company Industry: Logistic company... ...customer trust and retention. • Support streamlined processes that reduce errors...
- ...freight forwarding services tailored to meet customer needs and provides high-quality,... ...Client Services Operations Supervisor (Back Office) INDUSTRY: Logistic Company WORK LOCATION... ...3-5 years of experience as Customer Support Superviso supervisor. Amenable to work...
- ...We are looking for a proactive Customer Care Specialist to manage customer service systems... ...management, process coordination, and supporting customer experience improvements. Duties... ...skills. Proficient in Microsoft Office applications. Proficiency in Microsoft Excel...
- ...Chat Support | Customer Service Representative (Work-In-Office) Welcome to a Great Place for Great Careers! At iQor, our Customer Service Representatives are more than just support agents—they’re the people customers trust for answers, guidance, and solutions....
- ...We are looking for a Support Staff who is detail-oriented and skilled in executing transactions in any business system (like SAP, Oracle, iScala, etc.) and window-based activities, monitoring all related transactions, as well as updating organizational reports/monitoring...
- Assisted customers through phone support by addressing concerns, processing requests, and maintaining accurate records of all interactions in the system.
- ...Profile: A Japanese shipping and logistics company delivering freight forwarding, customs, and end-to-end logistics services for more than 27 years. Position: Warehouse Customer Support Industry: Japanese Shipping and Cargo Firm Location: Laguna Technopark...
- ...organization emphasizes sustainability, innovation, and long-term value creation for the communities it serves. Position: Shipping Customer Support Industry: Japanese Shipping and Cargo Firm Work Location: Biñan Laguna Work Schedule: Fixed Day shift (8am to 5pm...
- ...international clients. They cover freight forwarding, warehousing, distribution, and customs coordination, ensuring that goods move efficiently, safely, and on time. Position: Customer Service officer- logistic Company Industry: Logistic company Location: Technopark...
- ...assess potential clients’ creditworthiness. Communicate with customers regarding overdue accounts and negotiate payment plans.... ...technical skills Responsibilities and Duties: Ability to handle back office support effectively Qualities and Traits: Strong work ethic and...
- ...helping OFWs achieve their dreams. Global SME Loans Inc. offers a supportive team, professional growth, and a chance to make a real... ...Responsible for Generating Real Estate sales/ releases Acquiring new customers Maintaining Client Relationship Achieving assigned sales...
- ...Experienced Call Center Agent responsible for assisting customers with technical concerns, troubleshooting issues, and providing step-by... ...and professionally. Key Responsibilities: Handle technical support calls. Troubleshoot basic technical issues. Guide customers...
- ...We are looking for an Office Staff to manage service schedules, coordinate with clients and technicians, and support daily service operations. Requirements: Good communication... ...skills Experience in coordination, customer service, or marketing work is an...
- ...Key Responsibilities: 1. System Support and Maintenance • Monitor, update, and configure the Admira system, including scheduling updates... ...clarity and completeness before implementation. • Address customer inquiries, identify solutions, and validate issue resolution....
- ...Roles and Responsibilities Reports to the Calamba office and assists sales with probing, site inspections, demonstrations, and creation... ...network diagrams, technical presentations, and other technical support Coordinates with partners and suppliers regarding technical...
35000 Php
...QUALITY CONTROL OFFICER Location: Santa Rosa, Laguna Employment Type: Full-time... ...specifications, food-safety requirements, and customer expectations. The successful... ...to prevent damage or contamination. Support compliance with applicable food-safety,...- ...Job Summary: The Permitting Officer is responsible for managing and facilitating the application, renewal, and compliance of permits... ...studies and compliance narratives for government submissions. Support Functions Provide guidance to project teams on regulatory...
- ...Business Development Officer (Field-Based) Job Summary The Business Development Officer... ..., and emerging opportunities. Sales Support Assist in preparing quotations,... ...coordinate with internal departments to ensure customer satisfaction. Support account...
28000 - 38000 Php
...Summary: We are seeking a reliable and detail-oriented Compliance Officer to ensure that the Bank complies with all applicable... ...standards. The role will oversee compliance across all branches and support management in maintaining a strong compliance culture. Key Responsibilities...- ...We are looking for an IT Technical Support Specialist to provide technical assistance, troubleshoot hardware and software issues, and help maintain IT systems, networks, and servers. The ideal candidate is proactive, detail-oriented, and committed to delivering excellent...
- ...project manager in administrative duties and processes Schedule meetings and keep minutes Provides clerical and administrative support to the team Order resources for project requirements. Managing of files and records Serves as the document controller...
- ...before and during development. Attend site visits when needed to support documentation and compliance activities. Maintain organized... ...with multiple stakeholders. Proficiency in Microsoft Office (Word, Excel) and familiarity with basic document management tools...
- ...Responsibilities Provide day-to-day administrative support for TCS activities (Warranty, Field Quality, and Technical), ensuring smooth... ...related to cars ~ With dealership and claims experience ~ Proficient in MS Office Work Location: Sta. Rosa Laguna...
- ...The role primarily involves managing customer inquiries and providing timely assistance, preparing and organizing sales documentation, updating and monitoring sales data and records, coordinating with internal teams to ensure smooth operations, and assisting in various...
- ...organization of deliveries prior to dispatch. The Pre-Dispatch Officer coordinates with the Releasing Section and Vehicle Operations... ...to drivers or third-party couriers. Inventory and Control Support ~ Assist in inventory monitoring and reconciliation related...
- ...helping OFWs achieve their dreams. Global SME Loans Inc. offers a supportive team, professional growth, and a chance to make a real... ...-related courses Preferably 1-2 yrs. Experience as Account Officer and specializing in handling people. Should have broad knowledge...
- ...procedures in compliance with regulations. Conduct regular safety audits and inspections to identify hazards. Provide training and support to employees on safety practices and procedures. Prepare and maintain safety reports and documentation. Investigate incidents...
- ...The Branch Quality Assurance Officer conducts regular physical and digital audits across pawnshop branches, verifies appraisal accuracy... ...month pay HMO coverage and performance-based incentives Supportive and values-driven pawnshop industry work environment...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Support Back-Office Officer. Be the first to apply!
