CSR - Hotel Booking Agent - Paid Training

Job Description We are hiring Hotel Reservations Customer Service Representatives to help guests with booking inquiries, cancellations, and modifications. Provide accurate information and smooth booking experiences. Responsibilities: Handle reservation inquiries via phone, chat, or email Assist with booking, modification, and cancellation requests Provide accurate hotel details, pricing, and amenities Document interactions in the system Escalate complex cases to supervisors Maintain quality and satisfaction metrics Schedule & Training: Shifts include nights, weekends, and holidays Paid training on hotel reservation systems and company processes Requirements: High School or Senior High School graduate (College preferred) Strong English communication Customer-focused and detail-oriented Basic computer literacy Willing to work onsite in Metro Manila Why Join Us Competitive pay and incentives Career growth and skill-building opportunities Collaborative and supportive team environment