Training Specialist
Snaphunt
Job title: Trainer
Account: Technology
Work set up: 100% Onsite at Vertis North, Quezon City
Work shift: Shifting schedules
Start date: ASAP
Headcount: 2
Qualifications:
• Bachelor's Degree
• 2+ years exp as Trainer Preferred with Social Media exp, but open to any line of business
Key Responsibilities:
• Structure onboarding training requirements, including Pre-Process, Process, and Customer Visits.
• Ensure all new employees complete the defined new hire learning path for their respective roles.
• Participate in and lead Knowledge Acquisition and Knowledge
• Transfer activities for transitioning accounts, collaborating with clients and stakeholders to document and transfer process knowledge to the operations team.
• Support new hires during OJT Training and go-live.
• Manage and provide refresher and remedial training for existing employees.
• Maintain trainee data and information in the central repository to ensure audit readiness.
• Generate training reports regularly.
• Provide feedback and coaching to analysts.
• Analyze training needs for employees and serve as the single point of contact for any training requirements.
• Own account-level training metrics.
• Adhere to training guidelines defined by the Business Unit training function.
• Collaborate with operations to bridge gaps during training.
• Proactively provide training interventions and guidance to leadership, focusing on metrics and business impact.
Skills Required:
• Proficiency in MS Office (Word, Excel, PowerPoint)
• Familiarity with local communication nuances and potential language errors
• Excellent spoken and written communication skills, including a strong understanding of functional grammar and MTI (Mother Tongue Influence)
• Strong training and rapport-building skills
• Exceptional organizational skills and a methodical approach to tasks
• Ability to provide constructive feedback and coaching
• Strong analytical, reading, learning, and research skills
• Demonstrated customer service skills
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Recruitment Process:
Initial Interview: HRI (Human Resource Interview) c/o Cyna
Demo/Final Interview: Operations
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