Training Specialist

Job title: Trainer

Account: Technology

Work set up: 100% Onsite at Vertis North, Quezon City

Work shift: Shifting schedules

Start date: ASAP

Headcount: 2

Qualifications:

• Bachelor's Degree

• 2+ years exp as Trainer Preferred with Social Media exp, but open to any line of business

Key Responsibilities:

• Structure onboarding training requirements, including Pre-Process, Process, and Customer Visits.

• Ensure all new employees complete the defined new hire learning path for their respective roles.

• Participate in and lead Knowledge Acquisition and Knowledge

• Transfer activities for transitioning accounts, collaborating with clients and stakeholders to document and transfer process knowledge to the operations team.

• Support new hires during OJT Training and go-live.

• Manage and provide refresher and remedial training for existing employees.

• Maintain trainee data and information in the central repository to ensure audit readiness.

• Generate training reports regularly.

• Provide feedback and coaching to analysts.

• Analyze training needs for employees and serve as the single point of contact for any training requirements.

• Own account-level training metrics.

• Adhere to training guidelines defined by the Business Unit training function.

• Collaborate with operations to bridge gaps during training.

• Proactively provide training interventions and guidance to leadership, focusing on metrics and business impact.

Skills Required:

• Proficiency in MS Office (Word, Excel, PowerPoint)

• Familiarity with local communication nuances and potential language errors

• Excellent spoken and written communication skills, including a strong understanding of functional grammar and MTI (Mother Tongue Influence)

• Strong training and rapport-building skills

• Exceptional organizational skills and a methodical approach to tasks

• Ability to provide constructive feedback and coaching

• Strong analytical, reading, learning, and research skills

• Demonstrated customer service skills

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Recruitment Process:

Initial Interview: HRI (Human Resource Interview) c/o Cyna

Demo/Final Interview: Operations