Bilingual (Cantonese-English) Logistics CSR, Quezon City

Company Profile: The company is a global leader in outsourcing services and customer experience. It uses smart AI tools, powerful data analysis, and a diverse team from around the world to provide seamless customer support, flexible sales solutions, and strategies that help businesses grow their revenue. Position: Bilingual (Cantonese-English) Logistics Customer Service Representative Company Industry: BPO Company Work Location: Quezon City Work Schedule: Shifting Schedule Salary: Php 100,000 Work Set-up: Work On-site

REQUIREMENTS OF THE JOB:

• Proficient in Cantonese and conversational-proficient in English
• Open to High School graduates, Undergraduates, and Bachelor’s graduates in any courses.
• Open to no related experience.
• Having customer service experience is an advantage.
• Having BPO experience is a big plus
• Excellent interpersonal, communication, and customer handling skills.

RESPONSIBILITIES OF JOB APPLICATION:

• Handle customer inquiries over the phone regarding transportation, logistics, and delivery-related concerns.
• Provide assistance with package tracking, shipment updates, and delivery-related issues.
• Process refund requests, returns, and other order-related concerns while following company policies and procedures.
• Assist customers with order placement, modifications, cancellations, and delivery updates to ensure a smooth customer experience.
• Work closely with internal teams to resolve customer concerns and provide timely solutions.
• Maintain accurate documentation of customer interactions, transactions, and case records while delivering high-quality customer service.

RECRUITMENT PROCESS: (ONLINE PROCESS)

• Paper screening
• English Assessment
• Initial Interview
• Final Interview
• Job Offer