Quality Analyst BPO
Full-time
RSD Human Resource Management Consultancy
- Analyze customer interactions to assess quality and adherence to standards.
- Provide feedback and guidance to team members for performance improvement.
- Prepare and present quality reports to management.
- Identify trends and suggest corrective actions to enhance customer service.
- Collaborate with various departments to improve processes and customer satisfaction.
- Educational Qualifications: High School Diploma or equivalent.
- Experience Level: 1-3 years of experience in quality assurance or a related field.
- Skills and Competencies: Strong analytical and problem-solving skills.
- Skills and Competencies: Excellent attention to detail and organizational abilities.
- Qualities and Traits: Strong communication skills, both written and verbal.
- Qualities and Traits: Ability to work independently and in a team environment.
Requirements
Vacancy posted a month ago
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