Team Leader | Pioneer International Account
Full-time
Support Services Group Philippines
Account: Pioneer International Healthcare-Financial Account
Location: Mandaluyong City
Salary: ₱40,000 + entitled to premiums such as OT, RD OT, Holiday Pay, ND, and incentives!
As a Team Leader, you will play a crucial role in driving team success. Your responsibilities will include:
- Assessing, measuring, and enhancing the productivity performance of agents associated with client service delivery and revenue generation.
- Taking charge of team productivity, conducting thorough productivity reviews, and implementing coaching and performance improvement plans.
- Training and motivating agents to consistently deliver high-quality work within set timelines.
- Evaluating performance, coaching agents for improvement, and ensuring performance meets or exceeds set targets.
- Managing the daily attendance of assigned agents to maintain operational efficiency.
- Maintaining regular and effective communication with employees at all levels.
- Creating a positive work environment that fosters good morale, quality work, and high productivity.
- Cultivating an atmosphere that encourages employees to share ideas for continuous improvement.
- Keeping the team aligned with company and client goals and results.
- Taking direct responsibility for decisions made and being answerable for team productivity performance.
- Ensuring the completion and submission of all necessary paperwork and reports accurately and on time.
About You
We are seeking candidates with the following qualifications:
- Must have at least 1 year of prior experience in a leadership role in the BPO industry; preferably in Healthcare/Financial Account.
- Great communication skills and C1 English Level.
- Proficiency in Microsoft Office, especially PowerPoint and Excel.
- A team player with strong communication, presentation, and task management skills.
- Working knowledge in productivity analysis, customer/client service, and problem-solving.
- Analytical mindset with the ability to multitask in a fast-paced environment and act with a sense of urgency.
Perks that Await You:
- Performance Incentive
- Competitive compensation package. #BetterWithSSG
- Exciting career growth opportunities.
- A vibrant and inclusive workplace culture.
Ready for the Challenge? Elevate Your Career with Us!
If you are ready to lead a high-performing team, we want you on board! Support Services Group values your experience and leadership skills, offering a rewarding workplace where you can make a difference.
Company Description:Support Services Group is a global, omnichannel contact center solutions company founded in 1998 with headquarters in Waco, Texas. Our company provides tailored, omnichannel solutions for Technical Support, Customer Care, E-commerce and Retail, RMA Management, B2B/B2C Sales, Sales Support, membership services, travel services, and more. Our mission is to deliver extraordinary customer care to brands that prioritize customer satisfaction and loyalty. We have strategically located ourselves in 10 countries with 20+ locations and 10,000+ employees. With the right People, Technology, and Solutions, we offer unparalleled customer experience to all clients worldwide.
Vacancy posted 4 days ago
Similar jobs that could be interesting for youBased on the Team Leader | Pioneer International Account in Mandaluyong vacancy
- ...Team Manager Job Summary We are looking for an experienced Team Manager to... ...lead and manage teams supporting multiple international accounts and campaigns. The ideal candidate has... ...representatives/agents, and TEAM LEADER s in operations focused on developing,...
- ...100% of all assigned vehicles arrive complete and on time, in accordance with the approved schedule. This position holds full accountability for the success or failure of vehicle arrivals and adherence to scheduled timing. Key Responsibilities • Actively track...
- If you are a Team Leader Payroll Operations professional looking for an opportunity to grow... ..., and testing, in partnership with internal teams. Proactively identify and drive... ...high standards of accuracy and accountability. You apply sound judgment to analyze complex...
- ...automotive manufacturing company providing import and export of automobiles that established in 1985. Position: Automotive Sales Team Leader Industry: Manufacturing Company Location: Mandaluyong City Salary: Php35,000 basic + Php50,000 commission Schedule:...
- If you are a Team Leader, Quote to Book looking for an opportunity to grow your career, this gives you the chance to lead a Customer Care Team supporting Quote-to-Book of Isolation Valves for the Australia New Zealand region. You will be driving performance and developing...
- ...Lead and motivate team members to deliver exceptional service and quality products. Oversee daily operations, ensuring adherence to quality standards and operational excellence. Manage inventory levels and maintain accurate stock records to minimize waste. Implement...
35000 - 45000 Php
...Training and Quality Assurance Team Lead 1201 Global BPO... ...Shifting schedule supporting international markets Role Overview:... ...and Quality Assurance Team Leader is responsible for overseeing... ...priorities. Foster a culture of accountability, continuous learning, innovation...- ...The CMD – QS Team Leader is responsible for ensuring the accuracy, efficiency, and alignment of all pre-construction cost management activities with the client's objectives. This role encompasses overseeing feasibility studies, cost planning, procurement strategies,...
- ...The Accounting Intern is responsible for assisting the accounting and finance unit in their day-to-day work responsibilities. KEY RESONSIBILITIES... ...and reconciliation. 8. Collaborate with cross-functional teams, such as purchasing, sales, and operations, to gather...
- ...WE’RE HIRING – Team Leader (Management Trainee Program) Location: SM Megamall, Mandaluyong Open for Fresh Graduates Overview: We are looking for aspiring Team Leaders who will undergo a structured training program covering all store operations. This role is...
- 1. Performs basic task on issuance of Manual Official Receipts such as: Computation of VAT based on statement of Account. Preparation of Manual official receipts per payments. 2. Encoding of store cash liquidation. 3. Encoding of purchase receipts. 4. Assists...
- ...Will do clerical works such as: encoding, filing, and other admin tasks. Must be studying BS Accountancy or any other Business related course. Willing to report onsite in Mandaluyong City. Willing to be assigned in Accounting Department. Must submit documents...
- ...construction management services. WHAT ARE WE LOOKING FOR: We are seeking a detail-oriented and motivated Accounting Intern to join our finance team. This internship provides hands-on experience in financial reporting, bookkeeping, and general accounting tasks....
- ...Conduct internal audits to assess the effectiveness of controls, processes, and procedures. Evaluate financial and operational risks... ...audit documentation. Qualifications: Bachelor's degree in Accounting/Accountancy At least 5 years experience doing financial...
- ...Job Summary: The Internal Management Accounting Officer is responsible for supporting the internal financial processes, including monthly bookkeeping... ...stakeholders. This role works closely with other finance team members to provide insights for management decision-making...
- ...We’re Hiring: Tax and Accounting Team Member! Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered! We are currently on the lookout for a Tax and Accounting Team Member to join our team at...
- ...is a stimulating opportunity for you! As the Scrum Leader, you will support a software development team by enabling effective Agile execution, fostering... ...and collaborative team environment built on trust, accountability, learning, and open communication. Partner closely...
- ...They are recognized as growing for auto financing. POSITION: Internal Audit Associate INDUSTRY: Financial Services Company... ...credits ~ Sick leave JOB REQUIREMENTS ~ Certified Public Accountant ~1 year experience in internal or external audit ~ With...
- ...goals that promote company growth · Oversees daily activity of the team · Prepares budgets, schedules, and other organizational... ...and implements systems to boost company effectiveness · Manages internal and external service suppliers · Executes plans designed to meet...
- ...Logistics Monitor inventory across warehouses and deployment teams. Investigate inventory variances, reconcile counts, and... ...saved searches to improve visibility and reporting. Vendor & Internal Communication Serve as point of contact for vendors on shipments...
- ...outsourcing/offshoring company, is in search of an experienced Team Leader to join our rapidly expanding team. As a member of our team,... ...At least 1 year BPO experience handling a US Healthcare Account At least 6 months TL experience Knowledgeable with US...
- ...Sitel Eton Cyberpod - which holds the highest number of associates - approximately 5,000. Completes the Metro Manila sites is Sitel Pioneer located in Mandaluyong City. Job Summary Sitel is looking for passionate customer service associates who can live and breathe...
775000 $ per day
...for Diversity lists. The Internal Audit Department provides the... ...Should I Join the Accenture Team? You are looking to build your... ...and corporate function leaders and in assigned areas of responsibilities... .... Partner with Finance, Accounting, Compliance, Security, and...- ...About the Call Center Representative Position We're seeking a personable, customer service-oriented individual to join our team as a Call Center Representative. As the primary link between our company and both current and potential clients, you'll be responsible for...
- ~E valuates an organization's internal controls, risk management, and governance processes to ensure compliance with laws and regulations... ...improvement, and safeguard assets . ~ Bachelor's degree in Accounting/Accountancy ~ At least 2 years internal auditing experience...
- ...content, including brochures, presentations, and website copy, tailored to our target audience. Collaborate with sales and design teams to ensure brand consistency and to maximize the impact of marketing activities. Analyze campaign performance and adjust...
- Position: Collections Team Lead Company Industry: Financial Services Work Location: Mandaluyong City Work Schedule: Monday to Friday, 8:30 AM - 5:30 PM Salary: Php 32,000 Work Set Up: Work Onsite BENEFITS: Government Mandated Benefits 13th Month Pay HMandaluyong1 day ago
- ...Drive daily sales operations by setting clear goals, tracking team performance, and achieving outstanding results. • Coach and... ...the team is meeting objectives, address challenges, and promote accountability. • Shape Sales Strategy: Design and implement innovative...
- ...their service here in the Philippines. Position: Auditor (Internal)- CPA Industry: Financial Company Location: Mandaluyong... ...• Bachelor's Degree in Business Administration, Financial, Accountancy or any course. • CPA, ACFE or CRP is a plus • With At least...
- ...Billings Clearances Check Voucher Reconciliations Warehouse/Inventory Cash Accountability Others Qualifications: Graduate of BS in Accountancy/Internal Auditing/Other related studies Has experience in project costing and internal auditing...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Team Leader | Pioneer International Account. Be the first to apply!
