Team Leader | Pioneer International Account
Full-time
Support Services Group Philippines
Account: Pioneer International Healthcare-Financial Account
Location: Mandaluyong City
Salary: ₱40,000 + entitled to premiums such as OT, RD OT, Holiday Pay, ND, and incentives!
As a Team Leader, you will play a crucial role in driving team success. Your responsibilities will include:
- Assessing, measuring, and enhancing the productivity performance of agents associated with client service delivery and revenue generation.
- Taking charge of team productivity, conducting thorough productivity reviews, and implementing coaching and performance improvement plans.
- Training and motivating agents to consistently deliver high-quality work within set timelines.
- Evaluating performance, coaching agents for improvement, and ensuring performance meets or exceeds set targets.
- Managing the daily attendance of assigned agents to maintain operational efficiency.
- Maintaining regular and effective communication with employees at all levels.
- Creating a positive work environment that fosters good morale, quality work, and high productivity.
- Cultivating an atmosphere that encourages employees to share ideas for continuous improvement.
- Keeping the team aligned with company and client goals and results.
- Taking direct responsibility for decisions made and being answerable for team productivity performance.
- Ensuring the completion and submission of all necessary paperwork and reports accurately and on time.
About You
We are seeking candidates with the following qualifications:
- Must have at least 1 year of prior experience in a leadership role in the BPO industry; preferably in Healthcare/Financial Account.
- Great communication skills and C1 English Level.
- Proficiency in Microsoft Office, especially PowerPoint and Excel.
- A team player with strong communication, presentation, and task management skills.
- Working knowledge in productivity analysis, customer/client service, and problem-solving.
- Analytical mindset with the ability to multitask in a fast-paced environment and act with a sense of urgency.
Perks that Await You:
- Performance Incentive
- Competitive compensation package. #BetterWithSSG
- Exciting career growth opportunities.
- A vibrant and inclusive workplace culture.
Ready for the Challenge? Elevate Your Career with Us!
If you are ready to lead a high-performing team, we want you on board! Support Services Group values your experience and leadership skills, offering a rewarding workplace where you can make a difference.
Company Description:Support Services Group is a global, omnichannel contact center solutions company founded in 1998 with headquarters in Waco, Texas. Our company provides tailored, omnichannel solutions for Technical Support, Customer Care, E-commerce and Retail, RMA Management, B2B/B2C Sales, Sales Support, membership services, travel services, and more. Our mission is to deliver extraordinary customer care to brands that prioritize customer satisfaction and loyalty. We have strategically located ourselves in 10 countries with 20+ locations and 10,000+ employees. With the right People, Technology, and Solutions, we offer unparalleled customer experience to all clients worldwide.
Vacancy posted 22 days ago
Similar jobs that could be interesting for youBased on the Team Leader | Pioneer International Account in Mandaluyong vacancy
- ...As a Team Manager, you will be at the forefront of our daily operations, ensuring smooth... .... Experience: Open to Senior Team Leaders or someone who has a proven experience in... ...management in a healthcare and/or insurance account (BPO Industry) Skills: Strong leadership...
- ...Arrangement: Full Onsite Location: Mandaluyong City Account: Pioneer International Financial Account Salary: PHP 35,000 We're on the... .... Providing constructive feedback to call center team leaders and managers. Offering daily feedback through both verbal...
- ...Operations Manager to oversee daily operational performance, support team growth, and ensure service delivery meets both organizational... ...and providing practical insights. Coordinate with internal teams to ensure improvement projects are delivered effectively and...
- ...undergo communication training courses. Maintain updated records of training curriculums and materials. Identify individual and team skills gaps. Provide assistance during the nesting period. Understand metrics and their impact on performance. About You...
- ...Team Leader / Supervisor Mandaluyong| Mon-Fri | Day Shift |Onsite We are looking for a results-driven Team Leader to lead our sales team and oversee daily store operations Qualifications: College Level or College Graduate With at least 2-4 years...
- ...About the Call Center Representative Position We're seeking a personable, customer service-oriented individual to join our team as a Call Center Representative. As the primary link between our company and both current and potential clients, you'll be responsible for...
- ...and monitor end-user issues to ensure timely and effective resolution. Escalate complex technical problems to the appropriate IT teams while maintaining clear communication with end users. Qualifications Open to fresh graduates in IT, Computer Science, or related...
- ...URGENTLY HIRING! Account: Gaming Account Location: Cybergate 3, Mandaluyong Work Arrangement: Hybrid Salary: Earn up to... ...project activities, schedules, and deliverables across multiple teams. Track project milestones, action items, and dependencies to...
- WE’RE HIRING: TEAM LEADER - US HEALTHCARE ACCOUNT Location: Ortigas Work Setup: Onsite Shift: Night Shift Start Date: August Salary Offer: 55,000 We are looking for an experienced Team Leader with a strong background in US Healthcare and Hospital Billing Audit...
Epsilon Group Services
Mandaluyonga month ago - ...Sitel Eton Cyberpod - which holds the highest number of associates - approximately 5,000. Completes the Metro Manila sites is Sitel Pioneer located in Mandaluyong City. Job Summary Sitel is looking for passionate customer service associates who can live and breathe...
- ...Support Services Group is seeking a talented and dedicated Helpdesk Associate to join our International Gaming Account. What You Will Do: ~ Be the first point of contact for our valued customers, addressing their queries and concerns with a focus on prompt and...
- ...Logistics Monitor inventory across warehouses and deployment teams. Investigate inventory variances, reconcile counts, and... ...saved searches to improve visibility and reporting. Vendor & Internal Communication Serve as point of contact for vendors on shipments...
- ...analytics. For business leaders, these are key factors... ...experiences, and pioneer new solutions, all provided... ...clear goals, tracking team performance, and... ...challenges, and promote accountability. Shape Sales Strategy... ...Additional Information Internal Qualifications :...
775000 $ per day
...for Diversity lists. The Internal Audit Department provides the... ...Should I Join the Accenture Team? You are looking to build your... ...and corporate function leaders and in assigned areas of responsibilities... .... Partner with Finance, Accounting, Compliance, Security, and...- ...joining us as a Specialist II Accounts Payable Payments , you will... ...focused accounting and finance team that is responsible for issue... ...You will implement appropriate internal controls, related Sarbanes-Oxley... ...Emerson is a global leader in automation technology and software...
- ...least 5 years of end-to-end experience in client servicing and account management from facilities management or manpower agencies... ...Coordinate manpower deployment and operational requirements with internal teams. Monitor workforce performance, attendance, and compliance...
- ...About the Role The Tax Accountant is responsible for overseeing the Company's tax compliance... ...and regulatory compliance. Internal Controls and Process Improvement ~ Develop... ...of tax and regulatory records. Team Supervision ~ Supervise and review the...
- ...Job Overview The Enterprise Account Executive is responsible for driving revenue growth by developing and expanding strategic... ...Business Partnership & Collaboration Work closely with internal teams, including Customer Success, Product, and Sales Leadership, to...
- ...Jacobs Philippines is looking for a Senior Accounting Supervisor who will supervise accounting services in the organization... ...include but not limited to the following: Review and guide GL team on AP journals and related withholding tax compliance Assist...
- ...Management Accounting Manager – Restaurant Chain Location: Mandaluyong City Work... ...Partner with Operations and department leaders to improve financial performance. Evaluate... ...and develop the Management Accounting team. Qualifications Bachelor's...
- ...Philippines serves both local and international clients. Having successfully... ...SUMMARY The Finance and Accounting Officer is responsible for... ...Why Join Us? We Build Leaders: We develop talent from within... ...their outcomes. Engaging Team Culture: We believe strong team...
- ...company-owned branches to ensure accuracy of sales data. - Helps in drafting creatives needed for trainings and/or meetings of the team. - Helps in updating the sales monitoring of all branches. - Assist during event and programs headed by the Ops Team. - Performs...
Banh Mi Kitchen Inc.
Mandaluyonga month ago - ...Senior Cost Accounting Manager (FMCG) Job Title: Senior Cost Accounting Manager (FMCG... ...Supply Chain, Procurement, and Finance teams to improve operational efficiency.... ...continuous improvements in costing processes and internal controls. Lead and mentor the cost...
- ...Accounting Head – Fast Food Chain Location: Mandaluyong City Work Setup: On-... ...accounting standards, company policies, and internal controls. Work closely with... ...processes. Lead and develop the accounting team. Qualifications Bachelor's...
- ...Cost Accounting Manager (Food Chain) Job Title: Cost Accounting Manager (Food Chain)... ...Ensure compliance with accounting standards and internal policies. Lead process improvement initiatives within the finance team. Qualifications Certified Public...
- ...managing detailed feedback and coaching documentation to drive continuous improvement. Collaborating closely with call center team leaders and managers, offering constructive feedback to enhance overall performance. Showcasing your independence, self-motivation,...
- ...Management Accounting Head (Restaurant Chain) Location: Mandaluyong City Work Setup: On-site Work Schedule: Monday to Friday... ...Collaborate with Operations, Supply Chain, Marketing, and Finance teams to improve business performance. Monitor financial KPIs and...
- ...Senior Cost Accounting Manager (Fast Food Chain) Job Title: Senior Cost Accounting Manager... ...with financial reporting standards and internal controls. Implement process... ...develop the finance and cost accounting team. Qualifications Certified Public...
- ...Finance & Cost Accounting Manager (Restaurant Group) Location: Mandaluyong City Work Setup: On-site Schedule: Monday... ...methodologies. Improve reporting processes. Manage the finance team. Qualifications CPA required. Bachelor's...
- ...properly inherent to the position. Assist with creation if metrics and targets for services Work closely with the operations team to analyze and help improve their delivery processes Generate ideas for process and service improvement planning Use trends and...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Team Leader | Pioneer International Account. Be the first to apply!
