Loan Processing Officer

Job Overview / Summary The Loan Processing Officer ensures the efficient and accurate handling of loan applications to support the company’s mission of providing tailored financial solutions, including migration loans, remittances, and personal loans. This role acts as a vital bridge between the client and the underwriting team, managing everything from document verification to final approval coordination. The primary goal is to provide a seamless, compliant, and high-quality experience for every client from submission to disbursement. Duties & Responsibilities Loan Application Review: Scrutinize applications for completeness, ensuring all required IDs, income proofs, and credit reports are accurate. Document Verification: Authenticate financial statements, bank records, and immigration documents to mitigate fraud and meet regulatory standards. Client Service & Communication: Provide exceptional support by answering product queries and keeping clients updated on their application status and missing requirements. Loan Approval Coordination: Liaise with the Loan Processing Manager and underwriting teams to facilitate timely approvals and ensure all assessments meet internal deadlines. Data Management: Accurately input and maintain client files within the Loan Management System (LMS) to ensure data integrity. Internal Collaboration: Work with Sales teams for smooth handovers and Underwriting teams to resolve any application "red flags" or discrepancies. Compliance Monitoring: Strictly adhere to KYC (Know Your Customer) and AML (Anti-Money Laundering) protocols, reporting any suspicious activity immediately. Qualifications / Requirements Education: Bachelor’s degree in Finance, Business Administration, or a related field. Experience: Proven experience in loan processing, banking operations, or financial services. Knowledge: Familiarity with migration loan products and immigration documentation is a significant advantage. Technical Skills: Proficiency in Loan Management Systems (LMS) and Microsoft Office Suite. Regulatory Knowledge: Solid understanding of KYC, AML, and local financial lending regulations. Competencies / Skills Attention to Detail: High level of accuracy in data entry and document spotting. Communication: Strong verbal and written skills for professional client and internal interactions. Time Management: Ability to handle multiple applications simultaneously under tight deadlines. Problem-Solving: Proactive approach to resolving application discrepancies and client issues. Customer Centricity: Passion for providing a seamless and supportive client journey. Work Schedule / Location Location: Manros Plaza, General Maxilom Avenue, Cebu City. Schedule: Full-time, Monday to Friday (Fixed Weekends Off). Working Hours: AEST (Standard Time): 7:00 AM – 4:00 PM AEDT (Daylight Saving): 6:00 AM – 3:00 PM