Global Support Specialist
Full-time
Trax Technologies
Trax Inc. provides cloud-based solutions and services to automate and manage freight invoice auditing and payment processing for buyers and sellers of logistics services. The Trax platform enables companies to optimize supply chain performance through greater visibility into their logistics ecosystem and predictive analytics based on over 1 billion logistics transactions from all industries, modes, and countries. Trax operates on a global scale with offices in the U.S., Latin America, Asia and Europe. The Responsibilities:
- Provide first level contact to customer and carrier requesting assistance through email, ticket or over the phone.
- Perform first level analysis of issue or request and determine if resolution can be provided within Global Support team.
- Process request or provide resolution to issue within Global Support Services scope.
- Triage ticket or email to Functional team owner, monitor progress up to ticket closure within SLA.
- Manage tickets received through Help Center, regularly monitor, follow-up aging open customer tickets and provide latest update.
- Document workflows, Help Desk operating procedures.
- Create manual customer and LSP reports as required.
- Perform prepayment processing on selected customers.
- Acts as an advocate for continuous improvement, identifying opportunities and efficiencies.
- College graduate of Bachelor’s degree in Computer Science, Information Technology, Industrial Engineering, Computer Engineering or other related fields
- 1-2 years Work experience in a similar role
- Excellent analytical, interpersonal and communications skills; must be able to articulate a response to a caller in limited amount of time.
- Proficient in MS Office (Advance knowledge in MS Excel and MS PowerPoint), Knowledgeable with Jira is a plus
- Excellent attention to details and can work in a fast-paced environment
- Candidate must be willing to work on either day or mid shift
- Ability to collaborate and work well in a team
- Fast learner and able to work with minimum supervision
- Willing to be assigned in the NIGHT shift (9:00 PM - 6:00 AM, PH time)
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Global Support Specialist in Cebu vacancy
- ...We are looking for a Travel Support Specialist to join our team. Provide support for travel-related inquiries. Assist customers with travel bookings and issues. Collaborate with other departments to ensure customer satisfaction. Requirements ~ College Graduate...
- ...LOCATION: IT PARK, LAHUG, CEBU CITY (WORK ONSITE) Start your career or take it to the next level with a dynamic customer support team! We are looking for motivated Customer Service Representatives who are passionate about delivering excellent service and creating positive...
- ...Join our Team! HRPC is growing and we are looking for an Applicant Support Specialist in Cebu! HRPC Cebu office is seeking an experienced Applicant Support Specialist to connect with candidates to conduct briefing and confirmation calls. We are seeking a highly specialized...
20000 - 33000 Php
...We are seeking a detail-oriented and proactive Broker Support Specialist to join our team. This role involves providing administrative and operational support to brokers, ensuring seamless workflows and excellent client service. Key Responsibilities: Assist brokers...- ...Cebu) WORK SET UP: Onsite in Cebu Description The Italian Bilingual role is responsible for providing language and technical support in a Service Desk or project environment. The role involves translating and interpreting business and technical documents between...
- ...Position Overview iTeraSource Philippines Corp. is seeking a skilled and versatile WordPress / Web & IT Support Specialist to support website development, maintenance, search engine optimization (SEO), and general IT operations. The ideal candidate will have strong...
- ...call center team. As a Japanese Bilingual Call Center Agent, you will be responsible for providing exceptional customer service and support to our Japanese-speaking clients. You will handle inquiries, resolve issues, and provide accurate information about our products...
- Responsible for the documentation and processing of orders in the US warehouse and monitoring their status. Liaises with Customer Service and other departments to resolve order concerns. Performs projects such as pre-processing, purchasing shipping of items, and ...
- ...About the Role We are looking for a customer-focused and detail-oriented Customer Support Specialist to join our growing iGaming Guardian team. In this role, you will provide professional support to English-speaking players through live chat and email, ensuring...
- ...Job Summary Responsible for providing on-site or remote assistance and support for diverse application, hardware, and network concerns encountered by the store and distribution center (DC) operations team. Job Description Analyzes and resolves application, hardware...
- ...Representative (CSR) to join our team! As a CSR, you will be the first point of contact for customers, providing outstanding service and support. Your main role is to handle inquiries, resolve issues, and ensure customer satisfaction through professional communication and...
- A day in the life of a Customer Service Representative includes . . . Performing detailed research into production problems at all stages of book publishing process and providing answers and solutions to authors’ questions Communicating with authors via telephone...
- ...Job Description We are seeking a Healthcare Tech Support Specialist (Clinical Service Desk) to provide first-level technical support for healthcare applications, clinical systems, and IT services. The ideal candidate will assist healthcare professionals by resolving...
- ...on client to run their day, so when something isn't working, you're the person who makes it right, fast. You'll handle front-line support across phone, email, chat, and ticket channels, resolving technical and product queries with accuracy and genuine care. You'll...
- NOW HIRING: CSR – AIRLINE ACCOUNT Location: Cebu IT Park, Cebu City Work Setup: Onsite Application Options: Onsite or Virtual Schedule: Shifting EARN & ENJOY! Salary: Up to ₱25,000 basic (depends on BPO experience) Latest payslip required...
- ...Job Overview Level Up Talent Solutions is looking for a Lean-Pro Global Director - Tax to lead strategic tax operations, compliance, governance, and advisory support across multiple jurisdictions. This role is responsible for overseeing tax audits, tax controversy...
- ...Primary Details Time Type: Full timeWorker Type: EmployeeThe purpose of this role is to provide support to accounting and reporting activities by managing day-to day financial tasks , ensuring accuracy and compliance with regulations and policies. Responsibilities include...
- ...Employment Type: Full-time Ready to Do Work That Actually Excites You? Join a growing marketplace business as a Customer Support Specialist supporting both end users and business partners. Deliver exceptional customer service across phone, SMS, email, and...
- ...Type: EmployeeBased in Manila or Cebu, depending on the requirements, and reporting to the Finance Services Associate Manager (AM) – Global Tax, under the GSSC Finance Group Function Services (GFS) tower. This role will assist the AM and the Tax Operations Manager (OM...
- ...Company Description AGSI was incorporated in April 2016. We are committed to supporting the goals of Arch divisions through exceptional service delivery. We pride ourselves on maintaining flexibility and responsiveness to adapt to business unit and industry demands...
- ...company. They are well known for producing and distributing quality timepieces and jewelry worldwide. Position: French Customer Support Specialist Company Industry: Manufacturing Company Work Location: Lapu-Lapu, Cebu City Salary: Php 60,000 - Php 70,000 gross...
- ...This role works in a non-scripted support environment, specialists are expected and required to troubleshoot independently and think through problems, rather than follow a fixed call flow or script. How you will make a significant impact: Build and maintain respectful...
- ...in a similar role, including some customer service or technical support call centre voice experience within the insurance and/or... ...equivalent combination of education and work experience. Global Disclaimer: The duties listed in this job description do not...
- Duties/Responsibilities: Responsibility Includes responding to incoming calls from the customers, answering questions and inquiries, troubleshooting problems, providing information and handling complaints regarding the organization's products or services. Why pick...
- ...An IT Specialist manages, supports, and maintains an organization’s technology infrastructure. This includes computer systems, networks, software, and hardware, ensuring they function effectively and securely. Install, configure, and maintain hardware and software...
- ...: One of the largest and most well-known contact centers in the Philippines, specializing in IT, Consulting, and Operations support for global clients. Job Details Position: Italian Service Desk Support Industry: IT / BPO Company Work Location: Cebu City...
- ...Details Time Type: Full timeWorker Type: EmployeeResponsible for supporting business areas by answering inbound calls and connecting... ...with disabilities to perform the essential job responsibilities. Global Disclaimer The duties listed in this job description do not...
- ...We are looking for a Tech-Support Specialist to work onsite in Cebu. What does a Tech Support Specialist do? Technical support, or tech support, is a customer service role that involves helping users resolve issues with their technology: Diagnosing and fixing...
- ...Research Planner with a passion for investing and technology to supporting Dedale and clients in making multi-million investments in B2B... ...our research and network planner team to expand our network of global experts and advisors in the software & technology space. You...
- ...Job Description: Join a dynamic team and provide world-class support to airline passengers and clients. You will handle inbound inquiries, assist with flight bookings, modifications, mileage redemptions, travel information, and resolve customer concerns efficiently via...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Global Support Specialist. Be the first to apply!
