Customer Support Specialist
Full-time
Author Solutions Philippines Inc.
A day in the life of a Customer Service Representative includes . . .
- Performing detailed research into production problems at all stages of book publishing process and providing answers and solutions to authors’ questions
- Communicating with authors via telephone, email, and/or postal mail regarding the status of the book production process
- Answering questions, addressing concerns, and educating authors on the scope of our services as well as design and print standards
- Solving problems by referencing and researching any inconsistencies between layout and printing files, utilizing internal databases, and the electronic and physical submission files
- Saving necessary author and book information into the database, including an author’s contact information, service selections, and special instructions
- Promoting customer satisfaction by taking consistent and positive proactive/reactive steps to attend to an author’s specific needs.
- Establishing and maintaining a highly professional and courteous client interaction environment
This job is perfect for you if you have . . .
- A keen eye for detail and strong organizational, time management, and problem solving skills
- The ability to break down complicated process steps into information an author can easily understand
- Excellent verbal and written English communication skills
- A pleasant but firm demeanor, with composure under pressure and the ability to work independently and within a team environment
- Tolerance for low physical mobility, i.e., sitting at a desk for extended periods
- Sufficient manual and digital dexterity to work with a computer, keyboard, mouse, monitor, and phone pad
- A high level of proficiency in English communication skills, both oral and written.
- Entry level to 1-2 years experience in customer service
- A bachelor’s degree or college level with relevant experience
- Working knowledge of Microsoft Office applications (Knowledge of Adobe Systems applications like PageMaker, Photoshop, and Acrobat Reader is preferred but not required.)
- The willingness and ability to work onsite (Cebu IT Park) and in a graveyard schedule for 6 months before WFH
Vacancy posted 2 days ago
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