Italian Service Desk Support
Full-time
J-K Network Services
Company Profile: One of the largest and most well-known contact centers in the Philippines, specializing in IT, Consulting, and Operations support for global clients.
Job Details
- Position: Italian Service Desk Support
- Industry: IT / BPO Company
- Work Location: Cebu City
- Salary: Negotiable
- Work Schedule: Shifting Schedule
- Work Setup: Onsite
Benefits
- Healthcare Insurance (HMO)
- Sick Leave
- Vacation Leave
- Life Insurance Coverage
- Night Differential Pay
- Retirement Plan
- 13th Month Pay
- Government-mandated benefits
- Other allowances
- Additional benefits to be discussed during the job offer
Job Requirements
- Fluent in Italian and English (spoken and written)
- Open to Bachelor’s degree holders, undergraduates, vocational, or high school graduates
- Customer service or support experience is an advantage
- Amenable to shifting schedules
- Basic computer skills (MS Word, Excel, PowerPoint)
- Willing to work onsite in Cebu City
Job Responsibilities
- Translate documents and communications from English to Italian , including requirements, designs, emails, tickets, and error information
- Provide interpretation support during meetings or conferences with clients, vendors, and internal teams
- Assist in coaching or language training to help bilingual employees improve language proficiency
- Investigate, gather, and become familiar with business, technical, and tool-related terminology
- Use and help improve translation tools to increase productivity
- Be open to cross-training in project management, support, or technical tools (SAP, Oracle, SFDC, Service Desk, etc.)
- Work in a service desk environment requiring written and verbal communication in Italian
- Perform other related tasks as assigned
Recruitment Process
- Resume Screening
- HR Interview
- Online Assessment
- Italian Language Assessment
- Project Manager’s Interview
- Final Interview
- Job Offer
Vacancy posted a month ago
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