FRONT DESK ASSOCIATE
Full-time
ARZO Hotel & Resorts Inc.
Job Description
A Front Desk Associate serves as the first point of contact for guests, clients, and visitors, providing exceptional customer service while managing front desk operations. This role is responsible for greeting visitors, answering inquiries, handling reservations or appointments, processing payments, and performing administrative tasks to ensure smooth daily operations. The ideal candidate is professional, organized, detail-oriented, and able to communicate effectively in a fast-paced environment.
Key Responsibilities
- Welcome and assist guests, clients, and visitors in a friendly and professional manner.
- Answer phone calls, emails, and other inquiries promptly and accurately.
- Manage check-in and check-out procedures, reservations, or appointments.
- Process payments and issue receipts while maintaining accurate records.
- Handle customer concerns, complaints, and requests with professionalism and efficiency.
- Maintain a clean, organized, and presentable front desk and reception area.
- Coordinate with other departments to ensure excellent customer service.
- Perform administrative duties such as filing, data entry, scheduling, and report preparation.
- Monitor office or facility supplies and assist with inventory when needed.
- Follow company policies, safety procedures, and confidentiality standards.
Qualifications
- High school diploma or equivalent; a college degree or relevant certification is an advantage.
- Previous experience in customer service, reception, hospitality, or administrative support is preferred.
- Excellent verbal and written communication skills.
- Strong interpersonal and customer service skills.
- Proficient in Microsoft Office (Word, Excel, Outlook) and other office or reservation software.
- Strong organizational and multitasking abilities.
- Ability to work independently and as part of a team.
- Professional appearance and positive attitude.
- Willingness to work flexible schedules, including weekends and holidays, if required.
- Ability to remain calm and professional while handling multiple tasks in a fast-paced environment.
What We Offer
- Competitive salary
- Meal Allowance
- Paid Training
- Commision
- Birthday leave
- Career growth and professional development opportunities
- Supportive and collaborative work environment
- Paid leave and company benefits (where applicable)
- Promotion to permanent employee
Vacancy posted 21 days ago
Similar jobs that could be interesting for youBased on the FRONT DESK ASSOCIATE in Manila vacancy
- ...flexible hours as required, including evenings and weekends. Qualifications: Previous experience in customer service or front desk operations preferred. Strong organizational and multitasking skills. Excellent communication skills, both written and verbal...
- ...The Customer Experience Associate plays a key role in delivering outstanding service to clients, tenants, and guests. This position ensures smooth front desk operations, provides tenant and client support, maintains office upkeep, and upholds company standards on safety...
- ...Provides support on the reception/front desk through: Answers and disperses calls and inquiries Welcomes / receives applicants, visitors and clients of the Company Responds/addresses tenant concerns and walk-in inquiries Handles daily incoming and outgoing...
- ...Front Desk Officer Job Responsibilities and Duties: Answers phone calls courteously, responds to customer inquiries Handles client complaints Facilitate Admin/HR Files documents Maintains Meeting schedules, plans the President's business travel. Receives...
- ...Job Summary: The Front Desk Receptionist is responsible for delivering a professional first impression and providing seamless administrative support to ensure efficient office operations. This role requires a well-groomed, service-oriented professional who can manage...
- ...Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately. Answering screening and forwarding incoming phone calls. Receiving and sorting daily mail. Ensure reception area is tidy and presentable. Provide basic...
- ...professional manner. Manage incoming phone calls and direct them to appropriate personnel. Maintain a clean and organized front desk area. Handle mail and package deliveries efficiently. Assist with scheduling appointments and maintaining calendars. Requirements...
- ...professionally. Maintain accurate records of guest accounts and financial transactions. Requirements Job Title: Hotel Front Desk Agent Job Function: Customer Service and Hospitality Responsibilities and Duties: Strong ability to multitask and manage...
- ...a professional manner. Manage incoming calls and direct them to the appropriate personnel. Maintain a clean and organized front desk area. Handle incoming and outgoing mail and packages. Assist with administrative tasks as needed, such as scheduling appointments...
- ...environment. Perform administrative tasks such as scheduling appointments and maintaining calendars. Requirements Job Title: Front Desk Receptionist Job Function: Front Desk Receptionist Responsibilities and Duties: Ability to handle multiple tasks...
- ...demeanor. Answer phone calls and respond to inquiries promptly. Manage check-in and check-out processes efficiently. Maintain front desk appearance and manage filing systems. Handle guests' requests and complaints with professionalism. Coordinate with other...
- ...in the healthcare and medical aesthetics field, focusing on innovative skin treatments and personalized care. We are seeking a Front Desk Officer to join our team. Handles phone calls, online inquiries, and client concerns. Generates leads and assists in booking...
- ...hotel services and local attractions. Ensure a smooth check-in and check-out process. Maintain an organized and welcoming front desk area. Collaborate with other departments to meet guest needs. Educational Qualifications: Bachelor’s degree in Tourism...
- ...Pro-Hygienics Human Resource and Services Corporation seeks a friendly and organized Hotel Front Desk Agent. In this role, you will: Welcome guests and manage check-ins/check-outs Handle reservations and guest inquiries Ensure a smooth and informative guest experience...
- ...procedures efficiently. Handle guest inquiries, requests, and complaints promptly and professionally. Maintain an organized front desk and ensure all necessary supplies are stocked. Process reservations and manage room assignments using the hotel management...
- Description Welcome and assist guests upon arrival, providing a friendly and efficient check-in experience. Maintain accurate records of guest information and reservations. Handle guest inquiries and requests promptly, addressing any issues with professionalism...
- ...provide information about the services, facilities, and surrounding areas. Address guest concerns and ensure a smooth operation of front desk activities. Maintain clear and accurate communication within the hotel team. Represent Argold Jobs Inc., a leading...
- ...Handle guest inquiries and resolve issues promptly Process payments and maintain accurate records Ensure a clean and organized front desk area Educational Qualifications: High/Senior High School diploma required. Experience Level: Less than 1 year of...
- ...Company: LAC (Lopez and Co. CPAs) Job Summary The Receptionist / Administrative Assistant is responsible for managing front desk operations, answering telephone calls and client inquiries, and providing administrative support to ensure smooth daily office operations...
- ...professional and friendly manner. Manage incoming phone calls and route them appropriately. Maintain an organized and welcoming front desk environment. Handle administrative tasks such as scheduling appointments and managing office supplies. Assist in basic...
- ...ROLE SUMMARY The Front Office Associate is responsible for the routine activities at the front desk daily while ensuring that highest level of standard, efficiency and guest satisfaction are achieved whilst maximizing room revenue through the upselling program and...
- ...This is a remote position. Rockstar is seeking a skilled and dependable Front Desk Virtual Assistant to support U.S.-based healthcare practices in delivering a seamless patient experience. This is a full-time remote role built for healthcare administrative professionals...
- ...Front Office Receptionists is responsible for greeting guests, answering phones, handles daily incoming and outgoing mail, managing the reception area, managing the flow of information and people within an office and also performing other administrative tasks. QUALIFICATIONS...
- ~ Guest Services: Greeting guests, handling check-in/out, assigning rooms, issuing keys, managing luggage assistance. ~ Reservations: Managing bookings, modifications, cancellations, and taking new reservations via phone or online. ~ Information & Assistance: Providing...
- ...SUMMARY We are looking for an experienced Service Desk Associate III who can solve complex, third tier trouble tickets for end users. This person is an excellent communicator who works well in a Team based environment and can manage working on multiple trouble...
- Company Description Business and leisure meet at the Novotel Manila Araneta City, located in the heart of Quezon City's premier district. The hotel’s stunning contemporary design features 401 stylish suites, a pillar less Grand Ballroom, seven meeting spaces and an...
- Responsibilities Process customer payments using cash, card, and other payment methods. Operate the POS system during transactions. Ensure accurate cash handling and recording of purchases. Assist customers in a friendly and helpful manner. Maintain cleanliness...
- ...Managed Services Engineer 1 , you are a frontline, customer-centric engineer supporting our customers’ technology programs on the Service Desk. Success is measured by your ability to resolve tickets timely with high customer satisfaction, as well as supporting your team in...
- ...manner. Manage service requests, incidents, and problems to ensure user satisfaction. Maintain documentation for all service desk activities and ensure accurate reporting. Assist in the training of users on various software and hardware configurations. Collaborate...
- ...SUMMARY The Service Desk Engineer II is part of a team of engineers who are responsible for establishing good rapports with clients and delivering reactive level 2 end user support and setting client expectations per Service Level Agreements. The Service Desk...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to FRONT DESK ASSOCIATE. Be the first to apply!
