IT Technical Support
Full-time
MangoJob- Recruitment Platform | Jobs & Hiring App
JOB DESCRIPTION
The IT Service Desk Analyst will restore employee or client IT services through structured incident, request, and ticket management. The successful candidate should be organized, capable in the relevant field, and able to work professionally with the assigned team.
RESPONSIBILITIES
• Log, categorize, prioritize, and manage incidents and service requests.
• Troubleshoot access, software, hardware, network, email, and endpoint issues.
• Perform approved account resets, installations, configurations, or remote support actions.
• Escalate incidents with complete diagnostics and business impact information.
• Maintain ticket updates, knowledge articles, and service-level compliance.
JOB REQUIREMENTS
• College Level or Bachelor's Degree in IT, Computer Science, or a related field preferred.
• 1–2 years of service desk, helpdesk, or IT support experience preferred.
• Knowledge of Windows, Microsoft 365, Active Directory, networking, and common enterprise applications.
• Experience with ticketing tools and ITIL-based service processes is preferred.
• Strong technical communication and customer service skills.
• Able to work shifting or on-call schedules when required.
APPLICATION NOTICE
Please submit your updated resume directly through Bossjob.
Our recruitment team will review your application. Shortlisted candidates will be contacted through Bossjob chat for the next step of the recruitment process.
Please keep your Bossjob profile and resume complete, accurate, and up to date.
Vacancy posted more than 2 months ago
Similar jobs that could be interesting for youBased on the IT Technical Support in Las Piñas vacancy
- ...Description Provide technical assistance to sales representatives and customers regarding loyalty program features and troubleshooting... ...or equivalent Experience Level: 1-3 years in technical support or customer service Skills and Competencies: Strong communication...
- ...JOB DESCRIPTION The Technical Support Representative will troubleshoot customer hardware, software, connectivity, account, or device issues... ...REQUIREMENTS • Senior High School Graduate / College Level / IT or technical course preferred. • 1–2 years of technical support...
- ...IT Support Functions Install, configure, and maintain computers, printers, and network systems. Troubleshoot hardware, software, and connectivity issues efficiently. Provide timely technical assistance and support to all employees. Document all technical issues...
- ...Supervises and provides guidance to a team of IT professionals, including training, assigning tasks and conducting performance evaluations... ...IT training programs for staff members to enhance their technical skills and knowledge. Foster a culture of knowledge sharing and...
- ...The Sales Support Technician will provide technical assistance to the Business Development Officers/Manager regarding customer concerns or requirements.... ...delivering presentations, and preparing necessary quotations. IT Graduate can work under pressure & minimum...
- ...Description Provide technical support to users by troubleshooting hardware and software issues. Assist in maintaining and upgrading network... ...performance. Collaborate with team members to implement IT projects and initiatives. Document IT processes and create...
- ...system efficiency. • Collaborate with 3rd-party services and internal teams to implement system integrations. • Provide technical support and training for systems and networks. • Create and update documentation for NetSuite processes. • Provide functional...
- ...Description We are looking for a Customer Service Representative for a Technical Account who will serve as the first point of contact for... ...issues. You will provide basic to intermediate technical support while ensuring excellent customer service. Key Responsibilities...
- ...Description Provide technical expertise in sales presentations and customer meetings. Collaborate with the engineering team to deliver customized solutions based on client needs. Prepare and present technical proposals, including costing estimates. Conduct...
- ...timely responses via email and live chat support channels. Filter content from the client... ...by management. So, do you have what it takes to become a Teammate ? Open to residents... ...Service, Sales, Billing, Collections and Technical Support? Even better! Has strong verbal...
- ...JOB DESCRIPTION The Customer Support Representative will manage customer support cases that require investigation, follow-up, and coordinated... ...guides. • Coordinate follow-up actions with operations, technical, billing, or product teams. • Keep customers informed of case...
- Description Provide exceptional customer service by addressing inquiries and resolving issues in a timely manner. Assist customers with product information and troubleshooting via phone, email, or chat. Document customer interactions and maintain detailed records...
- ...JOB DESCRIPTION The Chat Support Representative will provide fast and accurate customer support through live chat and messaging channels. The successful candidate should be organized, capable in the relevant field, and able to work professionally with the assigned team...
- ...JOB DESCRIPTION The Email Support Representative will resolve customer concerns through clear, complete, and professional email correspondence. The successful candidate should be organized, capable in the relevant field, and able to work professionally with the assigned...
- ...Opportunities for promotion and career development Wellness programs and exclusive employee discounts A diverse, inclusive, and supportive workplace Ready to Start? Apply today and become part of a company that values customer care and employee growth. Join our...
- Responsibilities: Process loan payments from members accurately and efficiently. Record and update loan payment transactions in the cooperative's database. Ensure compliance with established policies and procedures for loan payment processing. Communicate with members...
25000 Php
...competitive salary of up to ₱25,000 per month, performance incentives, paid training from Day 1, career growth opportunities, and a supportive, people-first work environment. Our conveniently located offices provide easy access, offering a stable and rewarding BPO career,...- We are mass hiring Call Center Agents across our Metro Manila sites! Earn Up to 28K Monthly + 30K Sign-On Bonus. Open for applicants with NO BPO EXPERIENCE. Demonstrate professionalism and patience when interacting with customers. Address customer inquiries, concerns...
- ...Provide technical support for hardware and software issues. Assist in troubleshooting network problems and resolving connectivity issues. Coordinate with the IT team to deploy new systems and updates. Educate users on best practices for IT security and data protection...
- ...satisfaction, service delivery quality and technical excellence. Overall responsible for... ...management, maintenance and provides technical support via onsite, phone, email and or remote on... ...Level: Less than 1 year of experience in IT support or related roles. Skills and...
- ...Provide technical support for internal and external customers via phone, email, and chat. Diagnose and troubleshoot hardware and software issues for various IT systems. Assist in the implementation of new software and hardware solutions. Document issues and provide...
- ...Primarily work in a call-center type of work environment. Provide technical support over the phone, email, onsite and/or remote on hardware and software issues. Ability to work flexible hour/s or flexible shift Determines requirements and/or root cause of technical...
- ...other office equipment. # Execute troubleshooting as per MIS Request form given by the end of user. # Provide assistance to technical support specialist in conducting repair of workstation and other office equipment such as printers, copier and cctv Cameras. #...
- ...Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Manage, monitor, and maintain IT infrastructure, ensuring optimal performance and security. Perform regular system checks and troubleshoot...
- ...Provide technical support for hardware, software, and network issues. Install, configure, and maintain computer systems, servers, and other IT infrastructure. Monitor system performance and troubleshoot issues to ensure optimal performance. Perform regular maintenance...
- ...Responsible for providing technical support to staff, troubleshooting hardware and software issues, and maintaining the overall IT infrastructure. The ideal candidate will possess strong communication skills, a deep understanding of IT systems, and the ability to solve...
- ...Key Responsibilities: Technical Support Provide first-level support to employees for hardware, software, network, and account-related issues... ..., and security patches. Escalate complex issues to senior IT staff or vendors and follow up until resolved. System and...
- ...The IT Technical Support is responsible for providing technical assistance, troubleshooting, and support to ensure the smooth operation of the company’s computer systems, network, and other technology-related equipment. This role involves diagnosing hardware and software...
- Providing technical assistance to users with computer hardware, software, and network issues SSS Philhealth Pagibig NBI Diploma Birth Certificate Brgy clearance
- ...prioritizing, and documenting incoming questions and support requests by phone, email, chat, or in person. • Resolving technical issues quickly and efficiently • Installing... ...reporting service desk tickets • Analyzing IT incident reports and questions to identify any...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to IT Technical Support. Be the first to apply!
