Senior Mandarin Collections Performance Analyst
Full-time
J-K Network Services
Company Profile: One of the leading American healthcare shared-services companies in the Philippines, with a long-standing presence in the healthcare industry, is currently seeking a Mandarin Bilingual professional to join its growing team. The company is dedicated to improving people's health and well-being through innovative medicines, medical technologies, healthcare solutions, and patient-focused services. Industry: American Healthcare Shared Services Location: BGC, Taguig City Schedule: Dayshift Schedule (Monday to Friday) Salary: Negotiable Set-Up: Hybrid Set-Up
BENEFITS:
- ️Government Mandated Benefits
- ️13th month pay
- ️Work equipment is provided
- ️Sick leave and Vacation leave
JOB REQUIREMENTS:
- ️Open to Filipino and Filipino-Chinese who can speak, read, and write in Mandarin and English.
- ️Bachelor’s degree or equivalent is required, preferably in accounting, finance, or related business discipline.
- ️Having CPA, CMA, MBA, and/or other financial certifications is a big advantage.
- ️Having experience in an End-to-end Invoice to Cash process (Cash Applications, Credit Management, Collections/Dispute Management), with extensive expertise in the latter (Collections/Dispute Management) is a big plus.
- ️Knowledgeable in SAP systems, Microsoft Office, and ERP
JOB RESPONSIBILITIES:
- ️Mandarin Senior Collections & Dispute Management Analyst is responsible for communicating with Mandarin-speaking customers and stakeholders to facilitate collection and dispute resolution.
- ️Manage end-to-end accounts receivable collections and dispute resolution for assigned customer accounts.
- ️Follow up with customers regarding overdue invoices, outstanding balances, and payment commitments.
- ️Analyze overdue accounts, payment behavior, and collection trends to identify the root causes of delayed payments.
- ️Handle and resolve billing, pricing, delivery, contractual, and invoice-related disputes.
- ️Coordinate with internal teams to resolve payment and customer-related issues.
- ️Maintain accurate documentation and ensure compliance with finance policies and controls.
RECRUITMENT PROCESS:
- ️Paper Screening
- ️Initial Interview with HR (MS Teams or Phone Interview)
- ️Final Interview (Technical Assessment, Behavioral Assessment, and Language Assessment for 45 mins only).
- ️Job Offer
Vacancy posted 5 days ago
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