Fraud Supervisor/ Fraud Senior Analyst Urgent
Full-time
Gratitude Jobs Ahead HR Inc
Description
Responsible for supervising fraud-related activities and providing customer service support to policy holders, agents, third-party callers, and new customers.
- Receives inbound calls to provide customer service support to policy holders, agents, 3rd party callers, and new customers.
- Conducts research through maximizing all available resources and provides the necessary information in response to queries from callers.
- Provides resolutions to caller problems and issues, including researching and exploring alternative solutions.
- Creates promised solutions or after-call work and escalates unresolved issues outside of his/her scope.
- Navigates through a computerized data entry system or other relevant applications.
- Manages documentation of all call information according to standard operating procedures.
- Undertakes all compliance and regulatory training in line with company requirements.
- Accountable to keep up with process-related learnings/training and meet performance standards set by the business.
Requirements
- Fraud profile
- 4-year college graduate, any course
- With at least 3 to 5 years of relevant experience
- QA experience is not required - project will upskill internally
- With at least 1 year of supervisory experience
- Amenable to work full onsite at Taguig, Uptown Bonifacio Tower 3
- Should not be a job hopper who only works for less than a year per company
Recruitment Process
- Screening with CV Reviewer
- Endorse for Validation and further CV screening through Workday, along with the HRI toolkit, FCV and CV
- For reviewing with the client
Pre-Screening Questions
- How many years of experience do you have as a Fraud Supervisor?
- How much is your last drawn salary?
- How much is your salary expectation?
- Are you amenable to working onsite with a night shift schedule in Taguig?
Vacancy posted 5 days ago
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